Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Palm Desert, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
427 reviews
5 stars
372
4 stars
17
3 stars4
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like David, Ernest, and Ricardo.
Sales Experience
Several reviews highlighted positive experiences during the sales process, with staff providing clear explanations and helping customers find the best deals.
Service Issues
A number of customers reported significant issues with account transitions, billing errors, and poor follow-up service, leading to frustration and dissatisfaction.
Store Environment
Some customers noted long wait times and issues with store operations, including Wi-Fi problems and understaffing, which negatively impacted their experience.
Mixed Reviews
While many had positive experiences, there were also complaints about unprofessional behavior and misleading sales practices, indicating inconsistency in service quality.
- DRDruanne Remer2 days ago5.0The sales person was very helpful and Patient with me. I’m 80 years old and don’t remember things as much as I should like passwords and such.
- DSDan StumpfDec 30, 20255.0Ernest was very helpful with a problem that I had from a different store in Washington. He spent the time and fixed my problem. Great employee and nice guy. Highly recommend!!
- DBDale BeckDec 19, 20255.0Went in to Verizon for their latest offer. So happy with my new IPhone and IPad. Love the orange 17 Pro Max. Pricilla was a great help and made the process smooth.
- DODoug OlsonDec 19, 20255.0The Verizon store representative, Ryan was excellent. Explained everything in a very understandable manner and went out of his way I was completely satisfied
- SASandra AllenDec 7, 20255.0I was able to get help immediately upon arrival and was treated courteously and respect respectfully throughout. I was helped by David who was amazing. He answered my questions quickly and got me All set up with my new phone and watch. I had spent time on the phone with Verizon before giving up and going to a store. I'm glad I did. Excellent service All the way around.
Frequently Asked Questions About Verizon
What types of products does Verizon in Palm Desert offer?
Verizon offers a full range of wireless devices including smartphones, tablets, wearable devices, home internet, accessories, and device protection.
Which wireless brands can I find at the Verizon store in Palm Desert?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more at this location.
What are the operating hours of the Verizon store in Palm Desert?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does the Verizon store in Palm Desert offer in-store pickup?
Yes, in-store pickup is available for customers.
What forms of payment does the Verizon store in Palm Desert accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store recycle electronics?
Yes, the store offers electronics recycling services.
Is the Verizon store in Palm Desert accessible for Spanish-speaking customers?
Yes, the store provides services in both English and Spanish.
What nearby restaurants can I visit before or after shopping at Verizon in Palm Desert?
Nearby restaurants include Dave's Hot Chicken, Chipotle Mexican Grill, Islands Restaurant Palm Desert, and Olive Garden Italian Restaurant.
Are there any nearby stores where I can shop for fashion accessories and gifts near Verizon in Palm Desert?
Yes, nearby you can find 'It's In The Bag' gift shop, Crown Gold Exchange jewelry store, and Justice children's clothing and fashion accessories store.
What nearby services are available for health and wellness around the Verizon store?
Nearby health and wellness options include Desert Crossing Dental Group and Orthodontics, Foot Solutions Palm Desert, The Vitamin Shoppe, Massage Envy - Palm Desert, and Best City Nails.