Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Oceanside, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
235 reviews
5 stars
191
4 stars
10
3 stars2
2 stars3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient during their visits.
Employee Recognition
Several reviews highlighted specific employees, such as Julian, Fabian, and Chris, for their exceptional service and professionalism.
Long Wait Times
Some customers reported long wait times due to insufficient staffing during busy periods.
Store Operations
There were complaints about the store being closed during posted hours and issues with inventory, such as lack of SIM cards.
Mixed Experiences
While many customers had positive experiences, others reported dissatisfaction with upselling tactics and unresolved issues.
- CLChristian LOct 17, 20255.0Thanks for you help!
- GBGlen BarnesonOct 4, 20253.0Guy was very helpful, only he gave me an invalid pin number to transfer my phone number. I'm a T-Mobile customer now.
- ALAnnie Rivera LevySep 13, 20255.0My husband and I needed to activate a new unlocked iPhone 15 Pro Max we purchased online and needed to transfer data from our phones on this certain date. We have had Verizon service for about six years. We are younger seniors, know a little about technology, but not enough. Therefore, we needed help to perform these tasks, which can be tedious and time consuming. We’ve needed help with these tasks at least two other times and received good service. We went to a couple of other Verizon locations on this day and did not receive good service. We felt since we weren’t a new phone sale or new service customer, that there was a reluctance or almost refusal to help us. Some of these associates were disrespectful and rude, so we picked up our phones and left. Our last stop was to your Oceanside store on Plaza Dr. Our experience there was exceptional! We were helped by Julian M. a truly professional, knowledgeable, patient, and caring young man. He hit a few snags during the processing and transfer with the Verizon Customer Service rep, which were totally out of his control, but he was able to persevere and patiently navigate his way to a successful solution to help us establish our service. We are so grateful that Julian was able to help us that day! 🥰 He certainly brightened our day😁😄 that was otherwise gloomy and uncertain! Above all, we Glorify & Praise the LORD JESUS, for answering our prayers to provide us an exceptional worker ~ Julian M., as an instrument to help us in this very important matter. We are so thankful for Julian M.!! We pray & believe that He will have a bright future! 😇 Verizon is fortunate to have him, and you need more like him!!!
- JIJose IrizarrySep 5, 20255.0Friendly people. Always eager to help.
- ATAlexander TruebloodAug 3, 20251.0Tried to come in twice to switch my service over from another carrier. Both times only one employee was there, and both times had to wait over 40 mins before I was helped. First time I couldn't switch because my previous carrier wouldn't give a transfer pin, second time because this store didn't have physical SIM cards in store. What kind of phone store doesn't keep a stock of SIM cards?
Frequently Asked Questions About Verizon
What types of wireless devices can I find at the Victra Verizon Authorized Retailer in Oceanside?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories at the Victra Verizon Authorized Retailer in Oceanside.
What are the store hours for Victra Verizon Authorized Retailer in Oceanside?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Victra in Oceanside offer in-store pickup for online orders?
Yes, Victra offers in-store pickup for online orders at their Oceanside location.
Which major wireless brands are available at this Verizon Authorized Retailer?
Victra carries Verizon Wireless along with brands like Samsung, Apple, Motorola, Google, and various accessory brands including Casemate and Otterbox.
What payment options are accepted at Victra in Oceanside?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Are the staff at Victra Verizon Authorized Retailer knowledgeable and able to assist with device upgrades and new lines?
Yes, the store consultants and managers are knowledgeable and provide services including new lines, upgrades, new devices, and accessories.
Can I recycle electronics at the Victra Verizon Authorized Retailer in Oceanside?
Yes, Victra provides electronics recycling services at their Oceanside location.
What nearby places can I visit to grab coffee before or after shopping at Victra?
There are two Starbucks coffee shops near Victra where you can enjoy coffee and snacks before or after your visit.
Is there a place nearby to handle shipments or pick up packages near Victra Oceanside?
Yes, the UPS Access Point location nearby offers courier and delivery services for your convenience.
Where can I find food options close to Victra in Oceanside?
Nearby food options include Wendy's for fast food burgers, El Pollo Loco for Mexican chicken dishes, and De Kotija Taco Shop for Mexican fast food.