Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Oakland, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
302 reviews
5 stars
240
4 stars
22
3 stars
5
2 stars
8
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, patient, and helpful, particularly highlighting individuals like Savannah, Dylan, and Ben.
Wait Times
Several reviews mentioned long wait times, with some customers experiencing waits of over 30 minutes, especially when only one or two staff members were available.
Product Availability
Customers expressed frustration over the lack of stock for popular items like iPhones, leading to disappointment during visits.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding service quality and staff attitude.
Store Environment
The store was described as having a good vibe, with staff showing attention to customers, although some reviews noted disorganization during busy times.
- MDMark DaveNov 10, 20251.011/09/2025 You guys deserve negative star.
- SBSteve BallingNov 8, 20255.0Ben took care of my iPhone swap with efficiency and patience. What a great guy. Thanks.
- GCGerry CohenNov 5, 20254.0Representative was professional and knowledgeable. He was able effectively with multiple clients at the same time.
- SHSusan HarveyOct 31, 20255.0Ben was knowledgeable and helpful. I understand why they have to multi-task, but I feel like it might have extended the amount of time I needed to get my upgraded phone. Ben was very helpful!
- ASAnna-Lisa SilvestreOct 10, 20255.0I was helped by Ben. I had a broken phone which made it hard to set up the new one. I waited about 20 min for help, then Ben jumped in and made the process doable. My screen was broken in half so retrieving passwords etc was very hard. He was polite, patient, and personable. Bravo!
Frequently Asked Questions About Verizon
What products does Verizon at 4364 Piedmont Ave offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for the Verizon Verizon Authorized Retailer in Oakland?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment options are accepted at this Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does this Verizon store offer in-store pickup?
Yes, in-store pickup is available at this location.
What brands are available at this Verizon location?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Where can I find more information about this Verizon Authorized Retailer online?
You can visit their website at https://victra.com/stores/ca-oakland or follow their social media handles @victrastore on Instagram and Twitter, and Facebook page Victra — Verizon Authorized Retailer.
What nearby places can I visit before or after shopping at Verizon on Piedmont Ave?
Nearby places include The Honey Baked Ham Company for food and sandwiches, Skye Salon for beauty and hair services, and Video Room for music and electronics.
Is there a UPS Authorized Shipping Outlet near Verizon that can help with shipping needs?
Yes, the UPS Authorized Shipping Outlet is located nearby and can assist with courier and delivery services.
What local services near Verizon could be useful for customers?
Nearby services include Sunny Piedmont Cleaners for laundry, Experts Garage Door Repair for garage services, and Padgett Business Services for financial and accounting needs.
Does the Verizon Authorized Retailer at 4364 Piedmont Ave support recycling electronics?
Yes, they offer electronics recycling services and welcome customers to recycle devices.