Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Northridge for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
251 reviews
5 stars
108
4 stars
23
3 stars
14
2 stars
17
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with several instances of employees being unhelpful or dismissive.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, others were criticized for lacking basic information and skills.
Wait Times
Customers frequently mentioned long wait times and inefficient service, often feeling ignored or unacknowledged during their visits.
Mixed Experiences
There were several positive experiences highlighted, particularly with specific employees, but these were overshadowed by numerous negative reviews.
Management Issues
Several reviews pointed to a lack of effective management and accountability, with complaints about staff behavior and service quality.
- DRDontez Ochoa Robles6 days ago1.0Very annoyed with this store! I placed an order online to be picked up not even notified that my order was ready to be picked up and they just canceled my order. Verizon customer service is getting worse.
- LGLexie GreyNov 16, 20251.0Horrible employee by the name Dina (caucasian lady). Switched carriers and was trying to return equipment. Never received "UPS" box with shipping label. I called Verizon customer service line and was told ok to return equipment in store since attempt to deliver shipping label + box, both instances not received. So I went to this store and met with hostility by Dina - refusing to accept equipment return. She came up with all sorts of terrible excuses that they're unable to accept it. Only to find out there were several other customers met with the same issue! It's a catch for them to charge the $200 late return fee. Don't ever go to this branch and spend your money on any other carrier other than Verizon!
- BCBella CullinsNov 12, 20255.0This is Christina & Vincent Peralez & went in with phone issues & I had to use my insurance for a new phone. I forgot my glasses & the manager (I forgot his name) was really nice & completely helped me file my claim. I initially got our phones from Justice & she really made us feel comfortable & like part of the Verizon family. Our family is Verizon for life. If only we were able to have Verizon Internet in our area we would be the happiest people ever
- SFSamrina FernandoOct 20, 20251.0TERRIBLE. i walked out the door CRYING because of how ignored i was in this establishment. I put my name on the waitlist, waited FORTY minutes and when i checked the waitlist again they TOOK MY NAME OFF without CALLING, TEXTING, OR LOOKING FOR ME. when i went to ask for help, they treated me like i was stupid for asking about my cellular transfer when my phone constantly tells me “contact verizon”. ITS NOT MY FIRST PHONE! I’ve tried transferring my data at home and it clearly DOESNT WORK! i was ignored for another 20 minutes and I walked out the door crying because of how frustrated i was with the service. and everyone looked at me like i was crazy. i am constantly met with rude people at verizon, its like a requirement to be rude to get hired at verizon because this same interaction has happened 3 times to me now— and after listening to another lady in the store complain about the same thing, i know im not the only one experiencing this.
- ESEvan SearsJul 17, 20251.0Poor customer service. Silly games to waste your time. And no recourse except to change phone plans.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Northridge?
The Verizon store in Northridge is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which popular smartphone brands does Verizon Northridge offer?
Verizon Northridge offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What mobile and internet services are available at Verizon Northridge?
Services available include mobile plans, wireless internet plans, voice plans, and Fios Internet plans.
Can I shop online and pick up my order at the Verizon Northridge store?
Yes, you can place an online order and pick it up in store. Free 2-day shipping, express lockers, and same-day delivery options are also available where applicable.
Does Verizon Northridge accept mobile payments and debit cards?
Yes, Verizon Northridge accepts payments via debit cards, mobile NFC payments, and does not require cash only.
How can I schedule an in-store appointment at Verizon Northridge?
You can schedule an in-store appointment online through the Verizon website or the My Verizon app.
What languages are spoken at Verizon Northridge?
The staff at Verizon Northridge speak English and Spanish.
What nearby restaurants can I visit before or after shopping at Verizon Northridge?
Nearby restaurants include Islands Restaurant Northridge, Tortilla Beach Porter Ranch, and Pieology Pizzeria Porter Ranch for a variety of dining options.
Are there medical facilities near Verizon Northridge for quick access to healthcare?
Yes, nearby medical facilities include UCLA Health Porter Ranch Cancer Care, Facey Medical Group - Porter Ranch Plaza Pediatrics, and Porter Ranch Quality Care.
Where can I find banking services close to Verizon Northridge?
You can visit Union Bank and U.S. Bank Branch near Verizon Northridge for your banking needs.