Verizon

4.4
285 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Norco, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1180 Hamner Ave., Norco, CA
92860, United States

Hours

Reviews

4.4
285 reviews
5 stars
225
4 stars
17
3 stars
3
2 stars
2
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, particularly highlighting individuals like Mike, Inez, and Kassandra for their exceptional service.

Wait Times

Several reviews mentioned long wait times before receiving assistance, with some customers expressing frustration over being ignored or left unattended.

Sales Experience

Customers appreciated the helpfulness of staff in explaining options and assisting with upgrades, although some felt pressured into additional purchases.

Technical Support

Positive feedback was given for staff's technical knowledge and ability to resolve issues, particularly in transferring data and setting up new devices.

Mixed Experiences

While many had great experiences, some customers reported dissatisfaction with service quality, feeling misled about promotions and pricing.
  • SJ
    Stephanie Jimenez
    Nov 14, 2025
    5.0
    We initially started with an online Verizon rep who didn't do our account well. Had to go in and correct our account and spoke to Kassy. Kassy was great - highly recommend this location!
  • IG
    Irene Gonzalez
    Nov 8, 2025
    5.0
    I got the help I needed, quick, patience and friendly. Great!
  • JM
    JUSTIN MOONEY
    Nov 7, 2025
    5.0
    Cassie and Inez were great, I came in late and they still helped me with my account and uprgrade my line. Greatest customer service I’ve experienced in a phone store
  • LL
    Lori
    Oct 20, 2025
    4.0
    Friendly knowledgeable service
  • MR
    Mike Ramirez
    Sep 30, 2025
    1.0
    Went to the Verizon Wireless store in Norco today with my wife to upgrade our phones. We walked in and no one greeted us or explained we needed to sign in. There were only a couple of people waiting ahead of us and three reps with other customers. We waited for over an hour without ever being helped or even acknowledged. Ended up leaving because the service was terrible. Don’t waste your time at this location. Doesn’t deserve the 1 star review.

Frequently Asked Questions About Verizon

What types of products does Verizon Norco offer?

Verizon Norco offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands of devices and accessories are available at Verizon Norco?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.