Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Norco, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
285 reviews
5 stars
225
4 stars
17
3 stars3
2 stars2
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, particularly highlighting individuals like Mike, Inez, and Kassandra for their exceptional service.
Wait Times
Several reviews mentioned long wait times before receiving assistance, with some customers expressing frustration over being ignored or left unattended.
Sales Experience
Customers appreciated the helpfulness of staff in explaining options and assisting with upgrades, although some felt pressured into additional purchases.
Technical Support
Positive feedback was given for staff's technical knowledge and ability to resolve issues, particularly in transferring data and setting up new devices.
Mixed Experiences
While many had great experiences, some customers reported dissatisfaction with service quality, feeling misled about promotions and pricing.
- SJStephanie JimenezNov 14, 20255.0We initially started with an online Verizon rep who didn't do our account well. Had to go in and correct our account and spoke to Kassy. Kassy was great - highly recommend this location!
- IGIrene GonzalezNov 8, 20255.0I got the help I needed, quick, patience and friendly. Great!
- JMJUSTIN MOONEYNov 7, 20255.0Cassie and Inez were great, I came in late and they still helped me with my account and uprgrade my line. Greatest customer service I’ve experienced in a phone store
- LLLoriOct 20, 20254.0Friendly knowledgeable service
- MRMike RamirezSep 30, 20251.0Went to the Verizon Wireless store in Norco today with my wife to upgrade our phones. We walked in and no one greeted us or explained we needed to sign in. There were only a couple of people waiting ahead of us and three reps with other customers. We waited for over an hour without ever being helped or even acknowledged. Ended up leaving because the service was terrible. Don’t waste your time at this location. Doesn’t deserve the 1 star review.
Frequently Asked Questions About Verizon
What types of products does Verizon Norco offer?
Verizon Norco offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands of devices and accessories are available at Verizon Norco?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What are the operating hours of Verizon Norco?
Verizon Norco is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Verizon Norco offer in-store pickup services?
Yes, Verizon Norco offers in-store pickup services for products purchased.
What payment options are accepted at Verizon Norco?
Verizon Norco accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Which languages are supported by staff at Verizon Norco?
The staff at Verizon Norco communicates in English and Spanish.
Does Verizon Norco provide wireless and internet services?
Yes, Verizon Norco is a full-service Verizon Authorized Retailer providing wireless devices and home internet solutions.
Are there nearby dining options customers can visit before or after their trip to Verizon Norco?
Customers can enjoy nearby dining options such as Domino's Pizza, Taco Bell, Jimmy John's, Pizza Hut Express, Dairy Queen, Baskin-Robbins, KFC, Carl's Jr., Five Guys, and Fazoli's.
What nearby stores or electronics retailers are close to Verizon Norco?
Nearby electronics and mobile phone retailers include RadioShack, GoWireless Verizon Premium Retailer, and Victra — Verizon Authorized Retailer.
Are there any nearby services to help with travel or transportation around Verizon Norco?
Yes, nearby services include Expedia CruiseShipCenters for travel assistance, Auto Rent A Center for car rentals, and UPS Alliance Shipping Partner for courier and shipping needs.