Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in National City, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
276 reviews
5 stars
195
4 stars
16
3 stars
10
2 stars
7
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness and knowledge, while others were criticized for being rude and unprofessional.
Staff Knowledge
Several customers highlighted the expertise of specific staff members, particularly Eddie and Jalen, who provided excellent assistance.
Store Cleanliness
The store was noted to be clean by some customers.
Long Wait Times
Customers frequently reported long wait times due to understaffing, especially during busy periods.
Billing Issues
Multiple reviews mentioned problems with billing, including overcharges and misinformation about service plans.
- SESara EstradaNov 9, 20251.0Bad service
- SFShie FukzOct 7, 20251.0Worst store they are so slow and the lady that assist us is full of attitude and unprofessional
- RSRachel SibilaSep 27, 20252.0Store is clean. Staff was unwelcoming. We were not greeted when we walked in. The music is a little too loud. The girl at the computer is acting like she would rather be anywhere else than at work.
- JGJuan GomezSep 26, 20255.0The guys at Verizon Store in National City, Ca specifically Eric are Awesome. His knowledge about Verizon was way better than another Verizon store I went to. He accomplished the mission in 2 hours where in the other place that I went after 4 hours and calling the Customer Service and they still didn't accomplish the mission. He is an asset, don't let him go.
- ARAdrian RoyalAug 26, 20251.0They charge me for 2 internet services for 9 months, the guy told me he will disconnect my service but he never did. The internet service is terrible it doesn’t work at all and they said that they will update your internet and the only thing he did was charge me twice for months. Find another store and internet service.
Frequently Asked Questions About Verizon
What products and services does Victra offer at the Verizon Authorized Retailer in National City, CA?
Victra offers a full range of wireless devices including smartphones, tablets, wearable technology, home internet, and accessories. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Victra — Verizon Authorized Retailer in National City?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Which payment options are accepted at Victra's Verizon Authorized Retailer?
Payments are accepted via American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup service for customers.
Does the Verizon Authorized Retailer in National City provide device repair services?
No, the store does not offer repair services; it focuses on sales and accessories.
Which brands of devices and accessories are available at Victra?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, PureGear, and more.
Is there free Wi-Fi access at the Victra Verizon Authorized Retailer?
Yes, free Wi-Fi is available for customers at the store.
What nearby places can I visit around Victra at 1626 Sweetwater Rd, National City?
Nearby, you can visit Trendy Chic Beauty Salon for a salon visit, San Diego Tanning Center for tanning services, and Mail Services Plus for printing and notary needs.
How can nearby businesses like UPS Authorized Shipping Outlet be useful when visiting the Verizon store?
You can conveniently access shipping services at the UPS Authorized Shipping Outlet close to Victra, which is helpful if you need to send packages before or after your visit.
Are there financial service options nearby Victra for customer convenience?
Yes, nearby financial services include OneMain Financial and California Coast Credit Union, which customers might find useful when managing payments or financing technology purchases.