Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in National City, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
280 reviews
5 stars
196
4 stars
16
3 stars
10
2 stars
7
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness and professionalism, while others were described as rude and dismissive.
Order Issues
Multiple customers reported problems with order fulfillment, including lost orders, incorrect charges, and lack of communication regarding order status.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and a welcoming atmosphere, while others mentioned unprofessional behavior and poor staff engagement.
Staff Knowledge
While some staff members were recognized for their knowledge and ability to assist customers effectively, others were criticized for a lack of understanding and misinformation.
- BRBristle Renz de Romas3 days ago1.0This store is an absolute disaster. I had to come back eight times just to switch services, and somehow the phone was delivered incorrectly not once, but TWICE. Each visit was a complete waste of time because the staff had no idea what they were doing and made zero effort to fix the problem. I deeply regret switching to Verizon, especially through this useless and frustrating location. This place should honestly not be in business.
- KTKevin TempletonDec 6, 20251.0Horrible customer service. Seems like no one even knows what's going on there. I ordered a phone that was on back order. Three weeks later, still nothing from Verizon. I went into the Sweetwater location only to find out they lost my order and I needed to start over again with the same phone being on back order. I just don't get how this simple task can become so difficult.
- ECEfrain CarrilloDec 3, 20251.0Don't go to this store, don't buy or accept anything from this place they lie to you, they give you a price for certain things and your bill says another, I did some research about Verizon and they have been sued as a class action and they settled for the same reason
- FSFadi ShoufiNov 30, 20255.0Thanks to Dom, Josué and rest of staff, very friendly and helped me get what I needed
- SESara EstradaNov 9, 20251.0Bad service
Frequently Asked Questions About Verizon
What products and services does Victra offer at the Verizon Authorized Retailer in National City, CA?
Victra offers a full range of wireless devices including smartphones, tablets, wearable technology, home internet, and accessories. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Victra — Verizon Authorized Retailer in National City?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Which payment options are accepted at Victra's Verizon Authorized Retailer?
Payments are accepted via American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup service for customers.
Does the Verizon Authorized Retailer in National City provide device repair services?
No, the store does not offer repair services; it focuses on sales and accessories.
Which brands of devices and accessories are available at Victra?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, PureGear, and more.
Is there free Wi-Fi access at the Victra Verizon Authorized Retailer?
Yes, free Wi-Fi is available for customers at the store.
What nearby places can I visit around Victra at 1626 Sweetwater Rd, National City?
Nearby, you can visit Trendy Chic Beauty Salon for a salon visit, San Diego Tanning Center for tanning services, and Mail Services Plus for printing and notary needs.
How can nearby businesses like UPS Authorized Shipping Outlet be useful when visiting the Verizon store?
You can conveniently access shipping services at the UPS Authorized Shipping Outlet close to Victra, which is helpful if you need to send packages before or after your visit.
Are there financial service options nearby Victra for customer convenience?
Yes, nearby financial services include OneMain Financial and California Coast Credit Union, which customers might find useful when managing payments or financing technology purchases.