Verizon

4.4
185 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Murrieta, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
40428 Murrieta Hot Springs Rd, Murrieta, CA
92563, United States

Hours

Reviews

4.4
183 reviews
5 stars
150
4 stars
7
3 stars
2
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Angelica, Jason, and Larissa.

Positive Experiences

Numerous reviews highlighted positive experiences during phone upgrades and purchases, often noting the staff's patience and willingness to assist.

Mixed Reviews

While many customers had excellent experiences, some reported issues with specific employees and service quality, indicating inconsistency in customer care.

Store Management

Several reviews mentioned the effectiveness of store management, particularly praising individuals like John and Angelica for their leadership and customer service.

Long Wait Times

Some customers expressed frustration with long wait times and understaffing during peak hours, impacting their overall experience.
  • SH
    Sandy Hollifield
    Oct 31, 2025
    5.0
    All the staff was very helpful!!
  • MC
    Monique Cho
    Sep 13, 2025
    5.0
    Had An amazing experience with Angelica today. Paid my bill and she went over the bill and everything ended up upgrading my phones. She told the bill would t go up! Which is a plus! Had a lot of question and she answered all of them. She was very sweet. I will be coming back to Angelica if I have any questions. Best customer service! Thank you Verizon.
  • MC
    Madison Clarke
    Sep 2, 2025
    5.0
    Thank you to Angelica and Zach for great customer service. Both of these individuals were extremely helpful in solving an issue.
  • SH
    Sally Halgas
    Aug 31, 2025
    5.0
    Zack was super informative and very friendly.
  • AL
    Adrian Lozano
    Aug 17, 2025
    5.0
    The customer service we received here has been the best customer service I have gotten in a mobile company. Extremely recommended and we got such good service from Leo.

Frequently Asked Questions About Verizon

What wireless brands does Victra in Murrieta carry?

Victra offers a full range of wireless devices from brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

Where is the Victra Verizon Authorized Retailer located in Murrieta?

It is located at 40428 Murrieta Hot Springs Rd, Ste 103, Murrieta, CA 92563.