Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Murrieta for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
200 reviews
5 stars
82
4 stars
34
3 stars
12
2 stars
10
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others, particularly management, received harsh criticism for being dismissive and unprofessional.
Store Experience
Many customers reported long wait times and poor organization within the store, leading to frustration and dissatisfaction.
Product Knowledge
Several reviews highlighted a lack of product knowledge among staff, resulting in incorrect information being provided to customers.
Accessibility Issues
Customers expressed concerns about the lack of accommodations for individuals with disabilities, as well as issues with store hours and appointment requirements.
Overall Satisfaction
Overall, customer satisfaction appears to be low, with many expressing a desire to avoid this location in favor of online services or other stores.
- BBBOct 17, 20251.0LSS, switched providers and couldn't pay the final bill online. I was told to pay in store. Arrived at 1020 just after opening. 2 employees w 3 customers. The others were making sales while I was the only one who needed to pay a bill. I was told to use the kiosk. Kiosk would not allow me to pay the bill bc my account was no longer active. I told the employee who now said it would be an even longer wait of an unknown time. I am temporarily DISABLED, and ABSOLUTELY ZERO consideration was given to me for any assistance despite this fact. I needed accommodation and they didn't care. Truly abysmal HORRIBLE service. I had to call Verizon from the parking lot who then magically took my payment, only to find they decided to charge me a $10 fee for paying over the phone, when THEY REFUSED initially and their own kiosk refused. This Verizon store clearly is not interested in courtesy or customer service and Verizon stole $10 from me, for which i am demanding a refund. We had been very very long term customers but since Verizon treated me so poorly why would I ever go back?
- DPDarrin PetroOct 3, 20255.0Great customer service !!! Bobby and his Associates are Amazing and Professional .. Unlike our local Store .I had to travel down to Murrieta ..But well worth the drive . I Highly recommend this store .. you wont be disappointed .Above and Beyond service .
- MCMelissa CaronSep 24, 20251.0I had one of the worst customer service experiences at the Verizon store on Clint Keith. The manager, Jose, was completely unwilling to help with even the most basic concern. Instead of taking responsibility, he redirected, dismissed, and made it very clear he had no interest in resolving the issue. His stance and attitude were aggressive, unprofessional, and absolutely unacceptable for someone in a management position. Jose should be replaced immediately — he is a liability to Verizon’s reputation and a perfect example of what terrible customer service looks like. If you value respect and real support, avoid him at all costs.
- MCMelissa CaronSep 24, 20251.0Absolutely terrible experience at the Verizon store on Clint Keith. The manager, Jose, was completely unwilling to help and came across as hostile and dismissive. I asked a simple question regarding my child’s phone and an app, which I have full parental control and access to, and he flat-out refused to assist. Instead of offering support, he stated that he does not support a parent asking questions about their own child’s phone. On top of that, Jose was unwilling to even address a simple concern and redirected his own uncertainty rather than providing any real assistance. His attitude was aggressive, unprofessional, and made it clear that customer service is not a priority here. Avoid this location at all costs—horrible experience.
- CLC LSep 22, 20251.0I’ve been to this store 3 times and for my luck I get the same representative. Always unwillingly to help with any phone issues I have. If I’m not buying anything he doesn’t want to help. And for my luck is the store manager he doesn’t represent Verizon with excellent customer service that they normally represent. This is the reason why I won’t buy phones or accessories from this store: I will continue to take my business online. Also when I walked in a sales associate saw me she was helping a customer to get in the waiting list she totally ignored and left. Customer service at the Clinton Keith Location is horrible!!!
Frequently Asked Questions About Verizon
What are the Verizon Murrieta store hours?
The Verizon store in Murrieta is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Murrieta?
The Verizon store is located at 27970 Clinton Keith Rd, Ste 110, Murrieta, CA 92563.
What products and brands does the Verizon Murrieta store offer?
The store offers 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL devices, along with products like FIOS, business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online at the Verizon Murrieta store?
Yes, you can schedule an in-store appointment online or place an order through their website. Orders can be picked up in store, shipped with free 2-day shipping, or received via same-day delivery where available.
What payment methods are accepted at the Verizon Murrieta store?
The store accepts payment by check, debit card, and mobile NFC payments. Cash-only payments are not required.
Does the Verizon Murrieta store offer in-store pickup and delivery options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What languages are spoken at the Verizon Murrieta store?
The store provides services in both English and Spanish.
What nearby restaurants can I visit before or after shopping at Verizon Murrieta?
Nearby restaurants include Chipotle Mexican Grill, Chick-fil-A, Raising Cane's Chicken Fingers, Starbucks, Jamba, Everbowl, and Subway, offering a variety of dining options such as Mexican, fast food, coffee, smoothies, and health food.
Are there nearby transportation or property management options close to Verizon Murrieta?
Yes, Pacific Landing offers property management and is also a train station nearby, which can help customers with transit options when visiting the Verizon store.
What other mobile phone stores are near Verizon Murrieta, and how does this help customers?
Nearby competitors include the AT&T Store and Verizon Authorized Retailer – GoWireless. Customers can compare plans and devices conveniently in the area to find the best options for their needs.