Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Moreno Valley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
288 reviews
5 stars
234
4 stars
13
3 stars
6
2 stars1
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees like Patrick and Chris received high praise for their helpfulness, while others like Danny faced criticism for adding hidden fees and poor communication.
Fees and Charges
Multiple customers expressed frustration over unexpected fees and charges, including setup fees and activation fees, leading to perceptions of being misled.
Wait Times
Customers frequently reported long wait times, especially during busy periods, which negatively impacted their overall experience.
Store Legitimacy
Several reviews indicated confusion about the store's status as an authorized retailer rather than a corporate Verizon store, leading to distrust among customers.
- TJTina Jackson2 days ago5.0After receiving horrible service from the Perris location, I came to this Moreno Beach location and received fast and excellent service from Diego and Danny. Both greeted me as soon as I walked in. Service from Diego was top notch from beginning to end. Danny assisted in closing out my transaction. Don’t sleep on this location.
- AVahrjay valdezDec 24, 20251.0Don’t get your phone here, they charged me $10 more for the phone $1,410 for iPhone 17 pro max 512gb and also $50 for “setup fee”. Also, I had to come back because they forgot to automatically apply the device promo discount. I was helped by the manager himself Danny.
- MWMichael WilliamsNov 21, 20255.0My cell's person was excellent.Answered all my questions and helped me understand things on my phone.I wasn't aware of very, very helpful
- DPDarko PetrovNov 17, 20251.0Bad customer service. Guy named Danny didn't do his job correctly and try to add a bunch of hidden fees. Do not go here this is not even a real verizon store is a authorized retailer. They will get you for your money and add fees then they suppose to. Worst store I ever been too.
- MLMike LoweryNov 15, 20251.0Bad service ! The guy name Danny added more fees and didn't give me all the correct information ! They not a legit verizon. Don't go there.
Frequently Asked Questions About Verizon
What wireless devices and services does the Verizon store in Moreno Valley offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What brands can I find at the Verizon Authorized Retailer in Moreno Valley?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and Mophie.
What are the store hours for the Verizon shop at 12761 Moreno Beach Dr in Moreno Valley?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the Verizon store offer in-store pickup for online orders?
Yes, this location supports in-store pickup services.
Which payment methods are accepted at the Verizon store in Moreno Valley?
Accepted payment options include American Express, Visa, Mastercard, Discover, Apple Pay, Samsung Pay, Android Pay, cash, and debit cards.
Is the Verizon store in Moreno Valley accessible to customers speaking Spanish?
Yes, the store offers services in both English and Spanish.
What should I know about recycling electronics at the Verizon store?
The store offers electronics recycling services to help responsibly dispose of your devices.
Are there any nearby places to grab a coffee before or after visiting the Verizon store?
Yes, Starbucks is nearby, offering a great spot to enjoy coffee and free Wi-Fi.
Where can I find food options close to the Verizon store in Moreno Valley?
Nearby eateries include Ono Hawaiian BBQ, Wendy's, Del Taco, Pizza Hut, and Wingstop, making it convenient to grab a meal before or after your visit.
Are there other mobile phone stores near the Verizon Authorized Retailer in Moreno Valley?
Yes, other nearby mobile phone stores include another Victra — Verizon Authorized Retailer location and the AT&T Store for additional wireless service options.