Verizon

4.4
289 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Moreno Valley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
12761 Moreno Beach Dr, Moreno Valley, CA
92555, United States

Hours

Reviews

4.4
288 reviews
5 stars
234
4 stars
13
3 stars
6
2 stars
1
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees like Patrick and Chris received high praise for their helpfulness, while others like Danny faced criticism for adding hidden fees and poor communication.

Fees and Charges

Multiple customers expressed frustration over unexpected fees and charges, including setup fees and activation fees, leading to perceptions of being misled.

Wait Times

Customers frequently reported long wait times, especially during busy periods, which negatively impacted their overall experience.

Store Legitimacy

Several reviews indicated confusion about the store's status as an authorized retailer rather than a corporate Verizon store, leading to distrust among customers.
  • TJ
    Tina Jackson
    2 days ago
    5.0
    After receiving horrible service from the Perris location, I came to this Moreno Beach location and received fast and excellent service from Diego and Danny. Both greeted me as soon as I walked in. Service from Diego was top notch from beginning to end. Danny assisted in closing out my transaction. Don’t sleep on this location.
  • AV
    ahrjay valdez
    Dec 24, 2025
    1.0
    Don’t get your phone here, they charged me $10 more for the phone $1,410 for iPhone 17 pro max 512gb and also $50 for “setup fee”. Also, I had to come back because they forgot to automatically apply the device promo discount. I was helped by the manager himself Danny.
  • MW
    Michael Williams
    Nov 21, 2025
    5.0
    My cell's person was excellent.Answered all my questions and helped me understand things on my phone.I wasn't aware of very, very helpful
  • DP
    Darko Petrov
    Nov 17, 2025
    1.0
    Bad customer service. Guy named Danny didn't do his job correctly and try to add a bunch of hidden fees. Do not go here this is not even a real verizon store is a authorized retailer. They will get you for your money and add fees then they suppose to. Worst store I ever been too.
  • ML
    Mike Lowery
    Nov 15, 2025
    1.0
    Bad service ! The guy name Danny added more fees and didn't give me all the correct information ! They not a legit verizon. Don't go there.

Frequently Asked Questions About Verizon

What wireless devices and services does the Verizon store in Moreno Valley offer?

The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What brands can I find at the Verizon Authorized Retailer in Moreno Valley?

You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and Mophie.