Verizon

3.5
469 reviews
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Business Details

5094 E Montclair Plaza Ln, Montclair, CA
91763, United States
(909) 398-1579
https://www.verizon.com/stores/details/california/montclair/montclair-310340
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About

Cell Phone StoreElectronics Store
Visit our store at Montclair for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5094 E Montclair Plaza Ln, Montclair, CA
91763, United States

Hours

Reviews

3.3
278 reviews
5 stars
124
4 stars
28
3 stars
21
2 stars
12
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with many customers reporting rude and unhelpful staff.

Staff Attitude

Several customers noted negative attitudes from employees, particularly managers, which contributed to a frustrating experience.

Service Efficiency

Customers frequently mentioned long wait times and slow service, often exacerbated by staff being unresponsive or distracted.

Product Availability

Many reviews indicated that the store often did not have the products in stock that customers were looking for.

Mixed Experiences

While some customers praised individual employees for their helpfulness, these positive experiences were overshadowed by the overall negative feedback.
  • JS
    Juan Salazar
    Oct 4, 2025
    1.0
    Very poor customer service With aptitude
  • ZS
    zeeshan siddiqui
    Sep 25, 2025
    1.0
    My order was cancelled because they didn’t have the phone in stock. I was never notified this was the reason. I placed the order over the phone and was told it was in stock. The status was still showing pending and I didn’t understand the issue. I finally approached a random guy to ask for help while on the phone with customer service. He said he canceled my order. I asked him to talk to customer service. Diego the store manger said “we don’t do that, we don’t talk to customer service we are here to sell phones”
  • MS
    Melad Sarwat
    Aug 30, 2025
    1.0
    I wish that I read the reviews before I come here. I translated from T mobile to Verizon to get a new phones but this is my big mistake. They are lies. Don’t believe what they promised you. Stay away
  • KB
    Kyle Bryant
    Jul 24, 2025
    1.0
    This is a very sad company.You can't even have service in your own home in the city. Service cuts in and out every day. I can't even stay on the phone with my own wife. That's on the same plan as me. I pay for 5g. Or give me my money back. It's only when you guys want to give me service 😒
  • PJ
    Patrick Javillo
    Jul 20, 2025
    1.0
    Very poor customer service. Came in to discuss a billing issue. Not helpful at all. Manager Andrea said they couldn't help in the store, and that we'd need to call 611, even though a previous call to 611 had advised us to visit a store. It would have been at least helpful for her to facilitate a call to 611 to help us explain the situation but might have been too busy, even though there were 5 available team members and only 1 other customer in the store at the time. Very disappointing.
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Frequently Asked Questions About Verizon

What products and brands does Verizon Montclair offer?

Verizon Montclair offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the operating hours of Verizon Montclair?

Verizon Montclair is open Monday to Saturday from 11:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.