Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Modesto, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Mixed reviews on customer service; some employees received praise for being helpful and friendly, while others were criticized for being unprofessional and unhelpful.
Long Wait Times
Many customers reported long wait times in the store, leading to frustration.
Sales Practices
Several reviews mentioned concerns about misleading sales practices and hidden fees, with customers feeling they were misled about promotions and charges.
Employee Performance
Specific employees, such as Amanda, Lilia, and Lupita, were frequently highlighted for their exceptional service, while others received negative feedback for their attitude and knowledge.
SR
Stormy Rose
4 days ago
1.0
Long wait times the lady is rude
GW
Gary Wilson
5 days ago
5.0
The person we were worked with was great. She answered all of her questions.
EG
Efrain Mendoza Garcia
Jan 2, 2026
1.0
Honestly, it's a waste of time; they need more staff to handle the customer service.I waited for over an hour and I decided to leave. I got tired of waiting and they never attended to me.
MS
Mary Smith
Dec 30, 2025
5.0
The lady that helped me was very nice & was able to help me in the way I needed.
JB
Jay Boy
Dec 20, 2025
5.0
Lilia I believe her name was, very friendly and helpful. Efficient with the work, and a pretty smile. Can’t complain.