Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Modesto, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
414 reviews
5 stars
337
4 stars
24
3 stars
7
2 stars5
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers noted that some staff members lacked knowledge about products and services, leading to frustration.
Wait Times
Many reviews mentioned long wait times, with customers expressing dissatisfaction over delays in service.
Billing Issues
Numerous complaints were made regarding billing discrepancies, hidden fees, and unfulfilled promises related to promotions.
Positive Experiences
Despite negative feedback, several customers reported excellent experiences with specific employees who went above and beyond to assist.
- MPMarcelo PozosNov 16, 20251.0Tiene uno que esperar por largo tiempo y los demás solo están dentro de la oficina y no le importa cuánto tiempo lleva uno esperando
- MMMystNov 10, 20255.0Was having issues with sending and receiving messages. I believe the associate name was Lidia. Huge help. Finally got my issues resolved after over a month trying to work with online support
- RSron singOct 23, 20251.0Very bad customer service waited almost 45 minutes and no acknowledgement form staff another guy was waiting also forever only one staff in the whole store I was going to switch to Verizon but knowing how bad the service is here might as well stick to what I have
- MSmark schallbergerOct 22, 20255.0Bernice was wonderful, had tons of patiences with me.worked very hard and found me a great deal ! Thank you Bernice! You have a great employee!
- LLLisa LimonOct 19, 20251.0Bad experience, the girl was totally wrong again on Hatch rd Ceres she’s got a bad attitude for a long time and worst of all for very long time they charge you money just to fix your phone at that store customers got smart because Verizon charges money there on Hatch Rd to fix but the other Verizon stores don’t charge money to fix So you really don’t see any business there
Frequently Asked Questions About Verizon
What types of products does Verizon in Modesto offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are Verizon Modesto's store hours?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What payment methods does Verizon Modesto accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Modesto offer in-store pickup?
Yes, in-store pickup is available at this location.
What brands can I find at Verizon Modesto?
You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Casemate, Otterbox, and Mophie.
Does Verizon Modesto provide device protection and upgrades?
Yes, the store offers services including new lines, upgrades, new devices, accessories, and device protection.
Is there free Wi-Fi available at Verizon Modesto?
Yes, free Wi-Fi is available for customers at the store.
What nearby places can I visit before or after shopping at Verizon Modesto?
You can visit Togo's Sandwich Shop for a quick meal or La Mission Beauty Salon for beauty treatments, both conveniently close by.
Where can I get mobile phone repairs near Verizon Modesto?
You can visit RepairALL or iFix Repair, both nearby stores offering mobile phone repair and IT services.
Are there other mobile phone retailers near Verizon Modesto?
Yes, City Cellular, T-Mobile, and Cricket Wireless Authorized Retailer are located nearby for additional mobile phone options.