Verizon

4.7
345 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mission Viejo, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
555 The Shops At Mission Viejo, Mission Viejo, CA
92691, United States

Hours

Reviews

4.7
343 reviews
5 stars
311
4 stars
7
3 stars
1
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and knowledge, particularly highlighting individuals like Claudia, Chris, and Aaron.

Negative Experiences

Several reviews mentioned poor service experiences, particularly with management, leading to frustration and customers switching to other carriers.

Store Environment

Customers noted long wait times in the store, but once attended to, the service was generally described as efficient and satisfactory.

Product Knowledge

Staff were frequently recognized for their ability to explain options clearly and assist with technical issues, enhancing the overall customer experience.
  • KH
    Kerry Hammoude
    Dec 30, 2025
    5.0
    My mom's phone was stolen and we went in to get her a new one. Claudia helped my parents find the best deal and set everything up for them and even got them a better plan than they had before. She was so patient and helped walk my mom through setting up her new phone and answered all their questions. She was kind and compassionate on a day that was very scary for my mom since her phone was stolen. If you have older parents that need a patient person to walk them through getting a new phone, go see Claudia! She is the best!
  • DM
    deb mcdonald
    Dec 27, 2025
    5.0
    Ricky Ricardo provided excellent customer service to us today‼️
  • AR
    Alexandra Rosales
    Dec 23, 2025
    1.0
    VICTRA WIRELESS LOCATION - Don’t buy your phones/accessories here. Different legal contracts than verizon. Buy through online verizon instead. Or choose another carrier.
  • ZS
    Zohreh Sadeghi
    Nov 29, 2025
    5.0
    Claudia could not be more helpful and pleasant. She provided us with great service and a good deal so we switched to Verizon. She and the store manager Matt were very helpful, pleasant and knowledgeable. We are very happy.
  • LH
    Larmecha Huff
    Nov 26, 2025
    5.0
    Claudia is professional, courteous, very knowledgeable, attentive to my questions and helped in setting up my account; she works quickly and efficiently.

Frequently Asked Questions About Verizon

What is Victra at The Shops at Mission Viejo?

Victra is a Verizon Authorized Retailer offering a full range of wireless devices and services in Mission Viejo, CA.

What products can I purchase at Victra in Mission Viejo?

You can buy smartphones, tablets, wearable devices, mobile broadband, accessories, sim cards, laptops, and home phone replacements.