Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Mission Viejo, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
338 reviews
5 stars
306
4 stars
7
3 stars1
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of individuals like Chris, Aaron, and Neemonnie.
Negative Experiences
Several reviews highlighted poor service experiences, particularly with management and issues related to billing and promotions, leading some customers to switch to competitors.
Wait Times
Customers frequently mentioned long wait times in the store, which detracted from their overall experience.
Product Knowledge
Staff members were often recognized for their expertise in helping customers choose the right products and plans.
Store Environment
The store was described as busy but generally well-staffed, with some customers noting a positive atmosphere despite the crowds.
- NTnik tNov 17, 20255.0Claudia at Verizon made my onboarding experience as a new customer absolutely seamless. She explained everything clearly, answered all my questions with patience, and set me up quickly without any stress. Her professionalism and friendly approach made me feel valued right away. Verizon is lucky to have her—highly recommend asking for Claudia if you want excellent service!
- QPQuyen PhungNov 16, 20255.0We had an outstanding experience thanks to Claudia at the Verizon store. She went above and beyond in helping us open a new line, making the entire process smooth and stress-free. When we later ran into an issue, she was incredibly patient, knowledgeable, and dedicated to finding a solution. Her professionalism and genuine willingness to help truly stood out. Claudia is the kind of representative every customer hopes to work with. We’re grateful for her exceptional service and highly recommend asking for her if you visit the store!
- VMVivian MathesonNov 15, 20255.0My husband and I absolutely loved Claudia. She was so professional and made sure everything was set up right with our new phones and watches. The whole experience was very enjoyable because of her. Thank you Claudia. Tom & Vivian
- JFJulian FontNov 3, 20255.0Amazing experience. Matt and Claudia were so helpful. They walked me through all my options and oversaw the transfer between phones quickly and efficiently. Super nice and great service!
- CQChris QuinnOct 22, 20251.0The worst service I've ever experienced In any store ever. Because the manager did not fill out the promotional trade information on my iPhone 14 ProMax and after visiting 3 different Verizon corporate stores to hand in my old 14 Pro Max phone, none of them could find my return order in my order, the manager did not fill out the return information correctly according to a Verizon phone support person, I lost $1,100 dollars on the promotional trade in. Her and her staff could care less. The trouble and grief that put me through was unbelievable! I am quitting Verizon and going to T-Mobile. ==================================================== Follow up on my previous review. Several weeks ago I was told I would receive a UPS “shipping label” in the regular mail since they could not successfully email or text the shipping label for my trade-in iPhone. I finally get the shipping label in the mail yesterday. Then today I get an email from Verizon saying they have removed my $1,100 promotional credit from my account. Unbelievable! At this point I could care less since I’m moving my account and services to T-Mobile. Besides T-Mobile lowering my bill from $240 to $140 a month, here are some other advantages I am receiving from T-Mobile: 1) They are giving my wife a brand new iPhone 17 to replace her iPhone 12 for FREE! 2) T-Mobile is giving me an $800 credit on my new iPhone 17 I just purchased from Verizon. 3) Verizon activation fees are $40 a line, T-Mobile is only $10 a line. 4) On my latest bill from Verizon there were several superfluous fee’s Verizon explained as surcharges. More surprises and phony charges to rip off the consumer. DON’T USE VERIZON - They lied through their teeth to me. Their in store customer service is literally a nightmare! Their phone support is also totally incompetent and has no power to do anything to resolve your issue(s).
Frequently Asked Questions About Verizon
What is Victra at The Shops at Mission Viejo?
Victra is a Verizon Authorized Retailer offering a full range of wireless devices and services in Mission Viejo, CA.
What products can I purchase at Victra in Mission Viejo?
You can buy smartphones, tablets, wearable devices, mobile broadband, accessories, sim cards, laptops, and home phone replacements.
What services does Victra provide at their Mission Viejo store?
The store offers new lines, upgrades, new devices, and accessories.
What are the store hours for Victra at The Shops at Mission Viejo?
Victra is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Victra offer in-store pickup?
Yes, Victra offers in-store pickup services for your convenience.
What payment options does Victra accept at this location?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Are there any nearby places to grab a sweet treat after visiting Victra?
Yes, you can visit Sweet Factory or Häagen-Dazs ice cream shop nearby for candy and ice cream.
What shopping options are close to Victra at The Shops at Mission Viejo?
Nearby are retail stores like Justice-Mission Viejo, Windsor, Spencer's, Brighton, and Victoria's Secret for clothing and accessories shopping.
Where can I find fun activities near Victra's Mission Viejo store?
You can enjoy The LEGO Store or Build-A-Bear Workshop close by for fun shopping experiences and family-friendly activities.
How can nearby transit or locations help me visit Victra?
The Shops at Mission Viejo is a central shopping center with many retail and dining options nearby, making it easy to plan a visit and enjoy other activities before or after shopping at Victra.