Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mission Viejo, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
343 reviews
5 stars
311
4 stars
7
3 stars1
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and knowledge, particularly highlighting individuals like Claudia, Chris, and Aaron.
Negative Experiences
Several reviews mentioned poor service experiences, particularly with management, leading to frustration and customers switching to other carriers.
Store Environment
Customers noted long wait times in the store, but once attended to, the service was generally described as efficient and satisfactory.
Product Knowledge
Staff were frequently recognized for their ability to explain options clearly and assist with technical issues, enhancing the overall customer experience.
- KHKerry HammoudeDec 30, 20255.0My mom's phone was stolen and we went in to get her a new one. Claudia helped my parents find the best deal and set everything up for them and even got them a better plan than they had before. She was so patient and helped walk my mom through setting up her new phone and answered all their questions. She was kind and compassionate on a day that was very scary for my mom since her phone was stolen. If you have older parents that need a patient person to walk them through getting a new phone, go see Claudia! She is the best!
- DMdeb mcdonaldDec 27, 20255.0Ricky Ricardo provided excellent customer service to us today‼️
- ARAlexandra RosalesDec 23, 20251.0VICTRA WIRELESS LOCATION - Don’t buy your phones/accessories here. Different legal contracts than verizon. Buy through online verizon instead. Or choose another carrier.
- ZSZohreh SadeghiNov 29, 20255.0Claudia could not be more helpful and pleasant. She provided us with great service and a good deal so we switched to Verizon. She and the store manager Matt were very helpful, pleasant and knowledgeable. We are very happy.
- LHLarmecha HuffNov 26, 20255.0Claudia is professional, courteous, very knowledgeable, attentive to my questions and helped in setting up my account; she works quickly and efficiently.
Frequently Asked Questions About Verizon
What is Victra at The Shops at Mission Viejo?
Victra is a Verizon Authorized Retailer offering a full range of wireless devices and services in Mission Viejo, CA.
What products can I purchase at Victra in Mission Viejo?
You can buy smartphones, tablets, wearable devices, mobile broadband, accessories, sim cards, laptops, and home phone replacements.
What services does Victra provide at their Mission Viejo store?
The store offers new lines, upgrades, new devices, and accessories.
What are the store hours for Victra at The Shops at Mission Viejo?
Victra is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Victra offer in-store pickup?
Yes, Victra offers in-store pickup services for your convenience.
What payment options does Victra accept at this location?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Are there any nearby places to grab a sweet treat after visiting Victra?
Yes, you can visit Sweet Factory or Häagen-Dazs ice cream shop nearby for candy and ice cream.
What shopping options are close to Victra at The Shops at Mission Viejo?
Nearby are retail stores like Justice-Mission Viejo, Windsor, Spencer's, Brighton, and Victoria's Secret for clothing and accessories shopping.
Where can I find fun activities near Victra's Mission Viejo store?
You can enjoy The LEGO Store or Build-A-Bear Workshop close by for fun shopping experiences and family-friendly activities.
How can nearby transit or locations help me visit Victra?
The Shops at Mission Viejo is a central shopping center with many retail and dining options nearby, making it easy to plan a visit and enjoy other activities before or after shopping at Victra.