Verizon

4.7
454 reviews
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Business Details

27722 Santa Margarita Pkwy, Mission Viejo, CA
92691, United States
(949) 380-3700
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mission Viejo, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
27722 Santa Margarita Pkwy, Mission Viejo, CA
92691, United States

Hours

Reviews

4.7
451 reviews
5 stars
401
4 stars
11
3 stars
4
2 stars
3
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and providing excellent service, particularly highlighting employees like Ines, Chris, and Adam.

Sales Practices

Some customers expressed frustration with aggressive sales tactics, including being pressured to purchase unnecessary accessories and services.

Store Experience

Overall, customers appreciated the store's atmosphere and cleanliness, although some noted long wait times due to limited staff.

Problem Resolution

Several reviews highlighted the staff's effectiveness in resolving issues quickly, with specific mentions of Chris and Adam's assistance.
  • LD
    Laura Diaz
    Jan 5, 2026
    5.0
    Siempre que nos atiende Luis, nos llevamos una bonita y buena impresión, con su disposición, paciencia hace que la experiencia sea mas amena. Muchas gracias.
  • BB
    Brett Bleacher
    Jan 3, 2026
    5.0
    Luis was amazing and really supported my needs for a new high tech phone and accessories all while also training new hire. Luis is very talented and great at multitasking.
  • SM
    Sina Mirzaeisefat
    Dec 30, 2025
    2.0
    I went there twice — not helpful, and the wait was too long.
  • MA
    Mark Ascencio
    Dec 28, 2025
    5.0
    Ines was very knowledgeable and supportive and also did a great job with a rude customer.a real asset to Verizon
  • JM
    Juanita M.
    Dec 26, 2025
    5.0
    Ines is such a rockstar. We came in to upgrade my iPhone, buy a new iPhone for my nephew (for Christmas), and look into getting the Verizon internet that was recently released in our area. Ines was extremely helpful, walked us through each of our options, let us know of the available promotions and we ended up upgrading my iPad and getting my husband a new Apple Watch as well. Ines was super friendly, very knowledgeable, efficient and provided the best customer service I’ve experienced in ages. We got everything we needed, and at amazing costs. If you need to get a new Verizon product definitely come to this location and if you’re lucky enough to have Ines help you, you’ll be in wonderful hands.
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Frequently Asked Questions About Verizon

What is Victra and what wireless products do they offer?

Victra is a Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for the Victra Verizon store in Mission Viejo, CA?

The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.