Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Mission Viejo, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
434 reviews
5 stars
386
4 stars
11
3 stars4
2 stars2
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of Chris, Adam, and Luis for their exceptional service.
Store Experience
Customers reported a positive overall experience at the store, highlighting the friendly atmosphere and efficient service.
Technical Assistance
Several reviews noted that staff were effective in resolving technical issues and assisting with phone upgrades and data transfers.
Sales Practices
Some customers expressed dissatisfaction with mandatory accessory purchases and additional fees, indicating a lack of transparency in sales practices.
Staff Attitude
While many reviews praised staff for their friendliness, a few mentioned negative experiences with certain employees, indicating inconsistency in customer interactions.
- LLLulu LozanoNov 12, 20255.0I came in to Verizon and Ines helped me with all my questions. When I was having difficulty setting up a google account she did it in Lightning speed. She is so so helpful and great at her job. Thx Ines. 🙏🏻
- JLJulie LanphearNov 8, 20255.0Luis was very knowledgeable and professional. His customer service skills were excellent. His mom did a good job raising him.
- CWCassie WeberNov 4, 20255.0My husband I went here to pick out a new phone for my husband. Ines helped us out. She was super fast running numbers to help us get the best deal out of a promotion and got us checked out quickly. The following day 11/4/25, I had some issue with my phone which was entirely unrelated our visit the prior evening. Chris was helping me. A TON of customers flooded into the store which seemed like all at once. There was some type of service outage/issue in the area preventing phones from being activated - this is what the customer service rep on the phone told us AND then there was a network/WIFI outage at the store while all the customers were there. Most of the customers were kind and understanding of the issues and planned to return later when the issue was resolved. However, there were a few irrationally irate customers including a man who came in with extremely hostile energy. The hostile man was demanding to have his extremely inexpensive phone bill BEAT by Verizon in terms of cost which was unreasonable in 2025. While Chris was attempting to help this man, the man flew off the handle and started yelling. Chris handled the situation with such professionalism and grace - much better than most people could have handled it. Chris insisted the man leave the store and the man did not want to leave. Chris made him leave ensuring the safety and comfort of all other customers that were waiting in the store to be helped. Hats off to you Chris, that was a tough situation to manage. He did all of this while helping everyone else at the same time. Truly impressive customer service.
- MKmonica kolbadiNov 1, 20255.0Excellent services by Ines and Chris the manager thank you so much.Now my husband wants to come too 🥰
- DLD LOct 22, 20255.0This store is the best all around. Both Jakob and Chris assisted me trade-in my iPhone for a new one. I decided it was time for me to get upgraded, and they assisted me throughout the entire process. This was great so that I knew I did everything correctly with the transfer. They offered valuable feedback on accessories, which I really appreciated. I always feel taken care of at this location, and I really trust the team. I highly recommend them and will always come here.
Frequently Asked Questions About Verizon
What is Victra and what wireless products do they offer?
Victra is a Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for the Victra Verizon store in Mission Viejo, CA?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Which payment options are accepted at Victra in Mission Viejo?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup services.
In which languages can I receive assistance at the Victra store?
Assistance is available in English and Spanish at Victra.
What brands are available at Victra in Mission Viejo?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
How can I schedule a service or check for the latest offers from Victra?
You can schedule services via the My Verizon app or visit Victra's website for the latest offers at https://victra.com/device-deals/.
Are there any nearby places I can visit before or after shopping at Victra Mission Viejo?
Yes, nearby places include Mission Viejo Optometric Center for eye care, Starbucks for coffee, and Creamistry for ice cream, providing options to relax or run errands before or after your visit.
Can I grab a quick meal or snack near Victra Mission Viejo?
Nearby dining options include Nekter Juice Bar for smoothies, ZENSHI Handcrafted Sushi for Japanese cuisine, and McDonald's for fast food, all conveniently located near Victra.
If I need banking or ATM services near Victra, where can I go?
You can use the Bank of America ATM, Union Bank, or Coinstar located close to the Victra store for banking and financial services.