VCA Tamalpais Animal Hospital

Reviews

• KP

  Kieran Phelan

  5 days ago
  1.0
  I took my Aussie Shepherd for a follow-up visit to deal with a wax / cerumen impaction in her ear. I did not see the initial vet I saw for a routine physical exam a month earlier in October. This vet prescribed ear drops and requested I follow up in a few weeks. When I returned today a month later after applying the drops the wax impaction remained which I asked them to remove. The follow-up vet for some reason did a full exam (unnessary and a $129 charge) despite my scheduling a follow-up visit just to check her ear. I was told she still had the cerumen impaction and would need to be sedated ($259) which I agreed to as she seemed to have some degree of hearing loss (likely old age as the other ear was fine). So while in the waiting room the assistant handed me an estimate which included the exam (unnecessary), sedation (necessary) and then a 'hospital set-up' fee ($59) and another 'hospital fee' ($16.50). I complained about the seeming 2 fees for hospital-related services and the assistant initially said I would need to talk to 'the manager' and then when they couldn't reach her agreed to discount the $16.50 fee. The manager then called me back while I was driving home with my dog and stated that she would not discount the fee and that despite my being handed a 'revised' invoice with the $16.50 fee removed, told me I needed to pay the original $504. charge. This is nonsense, unnecessarily exorbitant and I will not be coming back to this practice.
• MT

  Megan Taylor

  Apr 9, 2023
  5.0
  Super helpful and patient staff! They’ve always taken great care of my cats and I would recommend them to anyone in the area. They follow up and make sure nothing is left unchecked and the separate cat waiting room ensures that my cats don’t become more stressed than necessary.
• EL

  Eric Liddle

  Feb 10, 2022
  1.0
  We visited the VCA for a male puppy package and will not be returning. They're charging $111.69 PER MONTH ($1,340.28/yr) including neutering. As a new dog owner I asked the average cost of neutering and the vet said: "about $950" and after thinking it was expensive, I looked up the average cost online. Turns out the average cost of neutering a pup is between $35 and $250. She then tried to upsell affiliated heartworm/tick prescriptions which made the whole situation feel slimy. This place has been taken over by corporate greed and there's no way it can be trusted.
• PK

  Peter Kelly

  Dec 2, 2021
  2.0
  Poor Service Before the vest sold to VCA this was a very good animal clinic. Now the procedures are rigid, the schedule is overbooked, and everyone is rushed and far slower to respond. You can't call without being put on hold, the vets never call you back personally any more, and the unbending rules from the giant corporate parent, VAC, can be flat squeezing the service and friendliness out of the staff. Try elsewhere.

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