Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Merced, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
212 reviews
5 stars
163
4 stars
14
3 stars
10
2 stars3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Jack, Diana, and Manny.
Service Delays
Several reviews mentioned long wait times and inadequate staffing, leading to frustration among customers.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, with many noting specific employees who excelled in this area.
Billing Issues
Multiple reviews expressed dissatisfaction with billing practices, including unexpected charges and confusion over fees.
Store Experience
The store environment received mixed reviews, with some customers noting cleanliness and organization, while others reported negative experiences with staff interactions.
- CKCody KrohnOct 18, 20255.0Very helpful and knowledgeable
- ERElena RothSep 28, 20251.0One person working at this store with three customers waiting. She has been with the same customer for over one hour! Worst service ever!
- RLRonald LaneSep 19, 20255.0Great Verizon store.Thank you for your awesome help. Brian Miramontes, Thank you.
- JRj robSep 11, 20255.0Amare did a great job with setting up my phone,
- LSLily SamuelsAug 30, 20251.0If you want awful phone service that randomly decides not to work they are definitely for you. If there is a cloud in the sky my phone decides not to work even inside my house. I tried calling customer service and they have an awful A.I it doesn’t help it just suggests I either turn my phone off and on or factory reset it before it even knows what’s going on with it.
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Merced, CA?
The store offers a range of wireless devices including smartphones, tablets, wearables, and accessories. Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the operating hours for the Verizon store located at 145 E Yosemite Ave, Merced?
The store is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sunday.
Does the Verizon store in Merced offer in-store pickup for online orders?
Yes, the store offers in-store pickup service for customers.
What payment options are accepted at this Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I find device protection accessories at this Verizon location?
Yes, the store offers device protection and accessories such as cases and power accessories.
What languages are spoken by the staff at the Verizon store in Merced?
The staff speaks both English and Spanish to assist customers.
Does the Verizon store provide recycling services for electronics?
Yes, the store offers electronics recycling services.
Which nearby coffee shop can I visit before or after shopping at the Verizon store?
Starbucks is located nearby, providing a convenient spot for coffee and refreshments.
Are there dining options near the Verizon store for a meal?
Yes, nearby restaurants include Yosemite Station, West Coast Sourdough, Panda Express, Mountain Mike's Pizza, and Sushi Cuisine.
How can nearby transit or service locations help me visit the Verizon store?
Nearby places like The Exchange Network provide ATM services, and Chevron gas station can help with fueling or convenience needs, making your visit easier.