Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Los Angeles, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
557 reviews
5 stars
450
4 stars
17
3 stars
10
2 stars5
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Jose, Jackie, and Lafay.
Efficiency
Customers frequently noted the quick and efficient service they received, often completing transactions in a timely manner.
Communication
Staff were commended for clear communication regarding plans, pricing, and troubleshooting, making the process smooth for customers.
Problem Resolution
Several reviews highlighted the staff's dedication to resolving issues, with employees going above and beyond to ensure customer satisfaction.
Mixed Experiences
While many reviews were positive, some customers reported significant issues with service setup and billing, indicating inconsistency in overall experience.
- STShelley Turner1 day ago5.0We had a massive problem with Verizon online as well as in store and we managed to find a store that was very helpful José was terrific to help us give Verizon some money. Give me some solution.
- CHCandy H204 days ago1.0I’ve been a faithful and loyal customer for over 4 years . Paying at the same store constantly. I go yesterday to pay my bill and to drop off a device that I have and they tell me no cash is accepted since the government shutdown
- NLNurse Angela LeeNov 16, 20255.0I want to give a BIG shoutout to Lafay, my Verizon Rep Specialist. I am a Travel Nurse from South Carolina working in L.A & I have visit x2 other store that couldn’t help me!! He did a phenomenal job & took care of all my cellular needs!! Thanks ask for him, professionalism, I highly recommend!!
- TRTony RodriguezNov 16, 20255.0I had a great experience at this Verizon store. Jose helped me set up my new phone and made the whole process quick and easy. His customer service was excellent. Was friendly, patient, and very knowledgeable. I really appreciated his help and will definitely come back in the future.
- MDMark A. DahlNov 12, 20255.0I received a replacement phone via insurance and it would not activate ! I got locked out of all my apps And couldn’t authenticate . Jackie was able to get my phone working and everything restored im under 20 minutes . She even got me a discount on my bill for the future ! Thank you !
Frequently Asked Questions About Verizon
What products does the Verizon store at 521 W 6th St in Los Angeles offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection for brands like Verizon Wireless, Samsung, Apple, Google, and more.
What are the Verizon store's opening hours?
The store is open Monday to Friday from 9 AM to 9 PM, Saturday from 10 AM to 8 PM, and Sunday from 10 AM to 7 PM.
Does the Verizon store provide pickup or delivery services?
The store offers in-store pickup services but does not provide delivery or same-day delivery options.
What payment options are accepted at the Verizon store?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer any services beyond selling devices?
Yes, services include new lines, upgrades, new devices, and accessories sales, along with recycling electronics and providing free Wi-Fi in-store.
How can I schedule an appointment or manage my Verizon account for this location?
You can schedule appointments or manage your account using the My Verizon app available on the Apple App Store or via the quick link: https://m.vzw.com/naR38wFT?locationcode=X061001.
Is the Verizon store in Los Angeles accessible to both English and Spanish speakers?
Yes, the store provides services in both English and Spanish.
What coffee shops are near the Verizon store where I can relax before or after my visit?
Nearby coffee shops include Frank, a local coffee spot where customers can enjoy a beverage before or after visiting the store.
Are there any dining options near the Verizon store for a meal during my visit?
Yes, customers can visit nearby restaurants such as Ike's Sandwiches, Cabbage Patch, Veggie Grill (vegan/vegetarian), Le Pain Quotidien (French), and Astro Doughnuts and Fried Chicken for a variety of meal options.
Which nearby public services or organizations might be of interest when visiting this area?
Nearby you can find community and professional services like the Los Angeles Conservancy (arts and theatre), Shelter Partnership (community and environmental services), and several law firms including Genie Harrison Law Firm and Hill & Piibe for legal assistance.