Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Los Angeles, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
603 reviews
5 stars
495
4 stars
17
3 stars
10
2 stars5
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, helpful, and friendly, with specific mentions of employees like Jose, Lafay, and Jackie.
Professionalism
Many reviews highlighted the professionalism and patience of the staff, particularly in handling complex issues and providing clear explanations.
Positive Experiences
Overall, customers reported positive experiences, often mentioning that their needs were met efficiently and with care.
Inconsistencies
A few customers expressed frustration with service issues, particularly regarding account setup and technical problems, indicating room for improvement.
- DGDeysi GJan 4, 20265.0Jose, was wonderful. Great service, explained our options and was very welcoming and helpful.
- RXRAMBO XJan 1, 20265.0Lafay was great, he stayed late to help my son.and I out at the end of the night. Best Verizon guy I could’ve come across, appreciate you Bro Thanks again!
- KRKyreik RichardsDec 27, 20255.0I had an amazing experience with Jose in DTLA. He explained everything to me perfectly and was very helpful with setting up my devices. I will be back. Thank you!
- DDDanielDec 26, 20255.0Lafay got me back on Verizon! Excellent customer service, knowledgeable, and easy to speak with. He answered all my questions clearly and made sure I was aware of all the special offers going on.
- SASatan's Latin AngelDec 22, 20255.0The only Verizon agent I will be coming to see for any of my problems! Jose is extremely knowledgeable and did a step by step analysis of everything I was getting during my purchase. I highly recommend this store and Jose as your guide! The visit was and is a 100/10
Frequently Asked Questions About Verizon
What products does the Verizon store at 521 W 6th St in Los Angeles offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection for brands like Verizon Wireless, Samsung, Apple, Google, and more.
What are the Verizon store's opening hours?
The store is open Monday to Friday from 9 AM to 9 PM, Saturday from 10 AM to 8 PM, and Sunday from 10 AM to 7 PM.
Does the Verizon store provide pickup or delivery services?
The store offers in-store pickup services but does not provide delivery or same-day delivery options.
What payment options are accepted at the Verizon store?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer any services beyond selling devices?
Yes, services include new lines, upgrades, new devices, and accessories sales, along with recycling electronics and providing free Wi-Fi in-store.
How can I schedule an appointment or manage my Verizon account for this location?
You can schedule appointments or manage your account using the My Verizon app available on the Apple App Store or via the quick link: https://m.vzw.com/naR38wFT?locationcode=X061001.
Is the Verizon store in Los Angeles accessible to both English and Spanish speakers?
Yes, the store provides services in both English and Spanish.
What coffee shops are near the Verizon store where I can relax before or after my visit?
Nearby coffee shops include Frank, a local coffee spot where customers can enjoy a beverage before or after visiting the store.
Are there any dining options near the Verizon store for a meal during my visit?
Yes, customers can visit nearby restaurants such as Ike's Sandwiches, Cabbage Patch, Veggie Grill (vegan/vegetarian), Le Pain Quotidien (French), and Astro Doughnuts and Fried Chicken for a variety of meal options.
Which nearby public services or organizations might be of interest when visiting this area?
Nearby you can find community and professional services like the Los Angeles Conservancy (arts and theatre), Shelter Partnership (community and environmental services), and several law firms including Genie Harrison Law Firm and Hill & Piibe for legal assistance.