Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lodi, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
310 reviews
5 stars
279
4 stars4
3 stars4
2 stars1
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members, particularly highlighting individuals like Susan, Kolby, and Devin for their exceptional service.
Service Issues
Several reviews mentioned significant issues with order fulfillment and communication, leading to frustration and dissatisfaction among customers.
Store Environment
Feedback indicated that the store can be understaffed at times, leading to long wait times and a less than optimal customer experience.
Hidden Fees
Customers expressed concerns about undisclosed fees and misleading promotions, which contributed to negative perceptions of the store.
- AGAndrea Galindo1 day ago5.0I have not used an iPhone in several years. I needed help with everything. Monte helped me with all my questions. He was very polite, knowledgeable and patient. I would recommend him for anyone who needs help with their phone. Thanks you, Monte. You are very kind and helpful.
- GGGenoveva GaminoDec 31, 20255.0Great customer service my go to Verizon location
- JRJeremiah Patterson - Lodi & Stockton RealtorDec 22, 20255.0Devin was super helpful and handled a very difficult transition from ATT to Verizon with ease. This is the only store I’m going to from now on.
- DMDaniela M.Dec 21, 20255.0Kolby helped us out and was the best! Great customer service!
- SLsonia lopezDec 18, 20251.0This situation went from frustrating to completely unacceptable. I placed my order on the 12th and was told multiple times over the phone that my phone was ready for in-store pickup. I went to the store within the required timeframe. The employee who assisted me, Julio, initially brought out the wrong order. When I asked if my phone was actually there, he repeatedly said he “thought” it might be instead of giving a clear answer. Julio then sat at the computer without explaining what he was doing, which led me to believe he was checking on my order. He later stated he was actually working on another customer’s order. When I finally asked directly whether my phone was there or not, he said no. After leaving the store, I called Verizon again. The representative still showed my order as “ready” on her end and even called the store herself. The store confirmed they did not have the phone. I was given no estimated availability, no explanation, and no follow-up. Now, today, I received an email saying my order was cancelled because I didn’t pick it up within 72 hours, which is completely false. I did go to the store to pick it up — Verizon simply failed to have the device available despite telling me it was ready. Because of this error, my billing cycle with my previous carrier ended on the 14th. Since my phone was never ready, I am now forced to pay an extra month with my old carrier AND another month with Verizon due entirely to Verizon’s miscommunication and in-store handling. This is unacceptable. Customers should not lose money because Verizon’s systems and store communication don’t align. This needs escalation and correction.
Frequently Asked Questions About Verizon
What is Victra and what products do they offer?
Victra is a Verizon Authorized Retailer in Lodi, CA, offering a full range of wireless devices including phones, tablets, smartwatches, home internet, accessories, and more.
What are the store hours for Victra in Lodi, CA?
Victra is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Which payment methods are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup services for customer orders.
What brands of devices and accessories can I find at Victra?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
How can I schedule an appointment or manage my Verizon services with Victra?
You can schedule appointments or manage your Verizon services using the My Verizon app, available on the App Store.
What nearby stores and services can I visit around Victra in Lodi?
Nearby you can find The Home Depot and Home Services at The Home Depot for home improvement needs, as well as DICK'S Sporting Goods for sporting equipment and Boot Barn for footwear and clothing.
Are there dining options near Victra in Lodi?
Yes, nearby dining options include Wingstop for chicken dishes and Five Guys for burgers and fast food.
What lodging options are available close to Victra?
Residence Inn by Marriott Lodi Stockton is a nearby hotel where visitors can stay close to Victra's location.
Can I find financial services or ATMs near Victra?
Yes, LibertyX Bitcoin ATM and The Exchange Network ATMs are located nearby for your financial service needs.