Verizon

4.2
357 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in La Jolla, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
8795 Villa La Jolla Dr, La Jolla, CA
92037, United States

Hours

Reviews

4.2
354 reviews
5 stars
270
4 stars
16
3 stars
5
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unprofessional.

Sales Practices

Numerous complaints about deceptive sales tactics, including unauthorized charges and upselling unnecessary accessories.

Staff Knowledge

Several customers highlighted the knowledge and expertise of specific staff members, particularly Jason, Sandy, and Kalon.

Wait Times

Customers frequently reported long wait times, leading to frustration and dissatisfaction.

Store Reputation

Many reviews indicated that this location is an authorized retailer rather than a corporate store, leading to confusion and dissatisfaction with service.
  • BR
    Briana Robinson
    Nov 6, 2025
    1.0
    One of the worst customer service interactions I have had the displeasure of experiencing. I walked into the store to purchase a phone case for my brand new Iphone 17 pro max. Upon walking into the store I was completely ignored and was not greeted. Then, I proceeded to ask an employee if they had any of the new iphone cases in stock as it was my first time at this location and I was unfamiliar with the layout. The employee then replied "Im not sure, but Im busy right now and wont be free for a long time." This was a very unnecessary remark to make as he could have just pointed me in the direction of the phone cases.
  • DM
    Daniel Mai
    Oct 22, 2025
    5.0
    Jacky is always amazing every time I come in. I feel like I’m clueless when it comes to technology but she always is such an amazing help!
  • AZ
    Ariel Zhang
    Oct 20, 2025
    1.0
    Can you believe to replace an eSIM will cost $39.99?
  • KM
    Kyrrha Martin
    Oct 20, 2025
    5.0
    Jason went above and beyond. So knowledgeable and nice! I was able to get my new phone set up, optimize my billing, and leave with a smile. Verizon La Jolla is lucky to have him.
  • JV
    Jacquelyn Vierra
    Oct 10, 2025
    5.0
    Amazing! She made me feel really comfortable and even helped me through some tricky tech issues with my new Apple account! Thank you!

Frequently Asked Questions About Verizon

What types of products does Victra offer at its La Jolla location?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

Which brands can I find at Victra in La Jolla?

You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Casemate, Otterbox, and Urbanista.