Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in La Jolla, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
354 reviews
5 stars
270
4 stars
16
3 stars5
2 stars
9
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unprofessional.
Sales Practices
Numerous complaints about deceptive sales tactics, including unauthorized charges and upselling unnecessary accessories.
Staff Knowledge
Several customers highlighted the knowledge and expertise of specific staff members, particularly Jason, Sandy, and Kalon.
Wait Times
Customers frequently reported long wait times, leading to frustration and dissatisfaction.
Store Reputation
Many reviews indicated that this location is an authorized retailer rather than a corporate store, leading to confusion and dissatisfaction with service.
- BRBriana RobinsonNov 6, 20251.0One of the worst customer service interactions I have had the displeasure of experiencing. I walked into the store to purchase a phone case for my brand new Iphone 17 pro max. Upon walking into the store I was completely ignored and was not greeted. Then, I proceeded to ask an employee if they had any of the new iphone cases in stock as it was my first time at this location and I was unfamiliar with the layout. The employee then replied "Im not sure, but Im busy right now and wont be free for a long time." This was a very unnecessary remark to make as he could have just pointed me in the direction of the phone cases.
- DMDaniel MaiOct 22, 20255.0Jacky is always amazing every time I come in. I feel like I’m clueless when it comes to technology but she always is such an amazing help!
- AZAriel ZhangOct 20, 20251.0Can you believe to replace an eSIM will cost $39.99?
- KMKyrrha MartinOct 20, 20255.0Jason went above and beyond. So knowledgeable and nice! I was able to get my new phone set up, optimize my billing, and leave with a smile. Verizon La Jolla is lucky to have him.
- JVJacquelyn VierraOct 10, 20255.0Amazing! She made me feel really comfortable and even helped me through some tricky tech issues with my new Apple account! Thank you!
Frequently Asked Questions About Verizon
What types of products does Victra offer at its La Jolla location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
Which brands can I find at Victra in La Jolla?
You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Casemate, Otterbox, and Urbanista.
What services are available at the Victra Verizon Authorized Retailer in La Jolla?
Services include new lines, upgrades, new devices, and accessories with in-store pickup available.
What are the La Jolla Verizon store's hours of operation?
Monday through Friday from 9:00 AM to 9:00 PM, Saturday 9:00 AM to 8:00 PM, and Sunday 10:00 AM to 7:00 PM.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup services at its La Jolla location.
What languages are spoken at the Victra La Jolla store?
English and Spanish are spoken at the store to assist customers.
What nearby restaurants can I visit before or after shopping at Victra?
You can enjoy meals at nearby restaurants such as Mendocino Farms, BJ's Restaurant & Brewhouse, Urban Plates, Pick Up Stix, Chick-fil-A, Cold Stone Creamery, and Islands Restaurant La Jolla.
Are there any nearby banks near Victra in La Jolla for financial services?
Yes, Chase Bank, Citibank, Bank of America, U.S. Bank, and Union Bank are all located nearby for your financial needs.
What nearby stores can help me find additional mobile phone and electronic products?
Besides Victra, there is also a Verizon store and a T-Mobile store nearby if you're exploring different mobile phone options.