Verizon

4.2
199 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in La Jolla, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
904 Pearl St, La Jolla, CA
92037, United States

Hours

Reviews

4.2
199 reviews
5 stars
157
4 stars
5
3 stars
1
2 stars
1
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of individual employees providing excellent service.

Long Wait Times

Several reviews highlighted long wait times for assistance, with some customers expressing frustration over delays in service.

Mixed Experiences

While many customers had positive experiences, others reported issues with service quality, including feeling ignored or receiving incorrect information.

Store Environment

Some customers noted that the store was busy and chaotic, which contributed to their negative experiences, while others appreciated the staff's efforts to manage the situation.

Sales Practices

There were complaints about aggressive sales tactics and unexpected charges, leading to dissatisfaction among some customers.
  • FF
    Foolish
    Dec 27, 2025
    5.0
    I had a wonderful experience being attended by Jorge at verizon, easy process
  • CC
    Capt Ron Cat
    Oct 21, 2025
    5.0
    Alina , grahm , Jacob are the BOMB I needed high speed WiFi at my apartment and they delivered
  • FJ
    Forrest Joy
    Sep 25, 2025
    5.0
    Grahm was super helpful and gave the best service I’ve had at a Verizon store. Will be requesting his assistance any time I go back.
  • WM
    William Mitchell
    Sep 19, 2025
    5.0
    Trenton assisted me with my purchase of an iPhone 17 Pro. He was very personable and broke down the different options for me with the phone and accessories and made sure I had all my questions answered before moving on to the next step. He then made sure all the data transferred correctly from my old iPhone to the new one before we ended the purchasing process. It was a very nice experience from start to finish.
  • DO
    Doug Olins
    Sep 3, 2025
    1.0
    Don't waste your time here

Frequently Asked Questions About Verizon

What is Victra and what does it offer?

Victra is a local Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

Where is the Verizon store located in La Jolla?

The Verizon store is located at 904 Pearl St, La Jolla, CA 92037.