Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in La Crescenta, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
135 reviews
5 stars
107
4 stars
5
3 stars1
2 stars
3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Matthew, Yousif, and Milena.
Service Issues
Several reviews highlighted significant issues with order fulfillment and customer service, including problems with online orders and miscommunication about billing.
Mixed Experiences
While many customers reported positive experiences, others expressed frustration with unprofessional behavior and misleading information from staff.
Store Management
The store management received mixed reviews, with some praising managers like Mike for their professionalism, while others criticized managers for poor customer service.
Fraud Allegations
A number of reviews raised serious concerns about fraudulent practices and deceptive sales tactics at the store.
- MJmike jackson5 days ago5.0Joe, the sales rep I met with today was outstanding. Pleasant and helpful, providing basic information that I knew to be true about my choice options as well as less expensive alternatives.
- MSMichael StaffordOct 29, 20255.0Mathew was a great help he took off al the virus off my phone
- STSerly TomasOct 26, 20255.0The staff is really helpful and accommodated with us to get our lines and users in order. Great store for Verizon
- CKCorliss KanazawaOct 10, 20255.0Amazing service from the staff at this store! They all really took the time to help with my phone upgrade and were very honest throughout the whole process.
- SMSusan MyersOct 5, 20255.0I needed help with several problems....Matthew helped me with everything. All of my concerns were addressed. He was friendly and knowledgeable .
Frequently Asked Questions About Verizon
What type of store is Victra in La Crescenta, CA?
Victra is a Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are Victra's store hours in La Crescenta?
Victra is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Which wireless brands does Victra in La Crescenta carry?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands including Casemate, Otterbox, PureGear, and more.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup services for customers.
What payment methods are accepted at Victra in La Crescenta?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can customers recycle electronics at Victra in La Crescenta?
Yes, Victra offers electronics recycling services at their store.
What services does Victra provide at their La Crescenta location?
Victra offers services such as new lines, device upgrades, new device sales, and accessories.
What nearby places can customers visit before or after shopping at Victra?
Customers can visit nearby places such as Ralphs for groceries, Starbucks for coffee, and ZENSHI Handcrafted Sushi for dining before or after shopping at Victra.
Are there any nearby banks or financial services close to Victra in La Crescenta?
Yes, U.S. Bank and US Bank are close by for your banking and financial service needs.
What nearby entertainment and service options are available near Victra?
Nearby you can find Redbox for movie rentals, GameStop for video games, and The UPS Store for printing and shipping services.