Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Irvine, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
240 reviews
5 stars
172
4 stars
6
3 stars2
2 stars2
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for rudeness and lack of knowledge.
Billing Issues
Numerous complaints about billing discrepancies, including unexpected charges and unfulfilled promises regarding credits and rebates.
Sales Practices
Concerns about aggressive upselling and unclear fees, leading to customer frustration and feelings of being scammed.
Staff Knowledge
Inconsistent staff knowledge; some employees were noted for their expertise, while others were described as uninformed.
Wait Times
Long wait times reported by customers, often leading to frustration and dissatisfaction with service.
- MKMehdi KazemiNov 9, 20255.0Khalil is awesome he helped me out alot
- SGSofia GalloNov 7, 20255.0Amazing service! Really helped me out with upgrading my phone to the IPhone 17 Pro! Extremely satisfied!
- ARAmy RivasOct 28, 20255.0I am so happy and satisfied with the fantastic customer service I received from Keith at this store. I recently had a terrible experience at the “corporate store “ near Jamboree…from now on this is my goto for any Verizon needs..thank you KEITH ⭐️⭐️⭐️⭐️⭐️
- HKHazem KhouryOct 26, 20251.0I went to store because I experienced a technical issue with a phone number and was hoping for a solution. I even suggested one myself, but instead I was met with poor knowledge and blank stares! as if the rep had no idea what I was talking about. It felt like I knew more than they did “ which I did”.The good news is, I went to another Verizon location and received far better service without any hiccups and clear answers, without the excuses I was given here.
- AMAtousa MoslehiOct 6, 20251.0I joined on February of 2025 and have had nothing but problems, lies, and empty promises. The managers and sales people at this store are horrible they lie, and deceive customers. They persuaded me to buy accessories from them with the promise of $200 credit, they deceived me to get a second line with the promise of a $500 credit and a $25.00 credit monthly for the second line, I traded my perfecting fine phone with a promise of a $1000 credit and When I first joined I was told to try out both business internets to see which one I like and return the one I don’t want and that I wasn’t going to be charged for it( I returned the one I didn’t want the next day) not only I didn’t get any of the credits I promised, I got charged for the second internet line and was told I will be refunded in 3 to 5 billing cycles (bullshit) and I never got refunded. For months I went into the store , inquiring about my credits for accessories they promised and the $500 credit for the second line, and the refund for the second internet line I got charged for but I never got those credits. Then every month I was overcharged for everything and the my trade in credit somehow dropped without me realizing it. I go back to the store wondering why my bill is so high, and I was told that all credits were dropped. The manager told me he fixed it and that I will see the credits again in 3 to 5 billing cycles. Bullshit again. I called customer service today 9 months later and there was nothing on their system that said the store manager had called and fixed the problems. They conned me into paying more so they can make an extra buck. They have no concern or morals whatsoever towards customers and poor unsuspecting people that are being deceived out of their money. I am going to make a formal complaint to better business bureau and if I don’t get my money back I will sue them in court for financial loss and putting me through so much stress and anxiety for 9 months. This place and its employees and managers are a JOKE. If you don’t want to be deceived and conned and be taken advantage of, I suggest to go elsewhere.
Frequently Asked Questions About Verizon
What products can I find at Victra - Verizon Authorized Retailer in Irvine?
Victra offers a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection from brands like Verizon Wireless, Samsung, Apple, Motorola, and more.
What are the store hours for the Verizon Victra location in Irvine?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Victra in Irvine offer in-store pickup for orders?
Yes, Victra provides in-store pickup services for customer convenience.
What payment methods does Victra accept at the Irvine store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa for payments.
What services does the Victra Verizon store provide?
The store offers new lines, device upgrades, new devices, and accessories services.
Where is the Victra Verizon Authorized Retailer located in Irvine?
Victra is located at 6266 Irvine Blvd., Irvine, CA 92620, USA.
Is there free Wi-Fi available at the Victra Verizon store in Irvine?
Yes, the store offers free Wi-Fi for customers.
What nearby places can I visit when shopping at Victra in Irvine?
You can visit local spots like Majestic Spa for relaxation, Rock N' Road Cyclery if you're interested in bikes, or grab a healthy drink at Nekter Juice Bar before or after your visit.
Are there beauty salons near the Victra Verizon store in Irvine?
Yes, there are several beauty salons nearby including Kaia Beauty Studio, Oiuna Permanent Beauty, Hair by Alex Choi, and The Edit Hair Lounge, which you can visit conveniently around your Victra visit.
How can nearby services like Woodbury Family Optometry complement a visit to Victra in Irvine?
After visiting Victra for your wireless needs, you can also visit Woodbury Family Optometry nearby for eye care or eyewear, making it easy to handle multiple errands in one trip.