Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Irvine for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
193 reviews
5 stars
78
4 stars
27
3 stars
13
2 stars
11
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for being rude or unprofessional.
Wait Times
Many customers reported excessive wait times, with some waiting over an hour for assistance, leading to frustration.
Staff Knowledge
There are concerns about staff knowledge and training, with several customers noting that employees were unable to answer questions or provide adequate assistance.
Billing Issues
Multiple reviews mention problems with billing and promotions not being honored, leading to dissatisfaction among customers.
Store Management
Several reviews highlight issues with store management, including poor organization and lack of accountability for staff behavior.
- WYWalid Yammout4 days ago1.0Wow!!!! This is worse than Sunday swap meet, very disorganized and I’m not sure if they are short staff or staff just hangout inside and don’t want to work or help This place needs a major management change ASAP. The wait is almost an hour and half and they don’t prioritize or differentiate whether you want to start a service/buy a phone or a quick sim swap Very disappointing and wouldn’t be surprised if they shut down this year !!! Better than making people wait for bad service
- SMSammy MarounJan 5, 20261.0Horrible service, it is very very very bad. Surprised this store haven’t got shutdown by corporate. Employees and the manager are rude, careless, irresponsible for people’s time and unprofessional What a disgrace !!!!
- PSPaige ShieldsDec 28, 20255.0This is our go-to Verizon store in Orange County. This Christmas it did not disappoint. We made an appointment, and we were helped quickly by the amazing Adam! We had lots of questions and some complicated phone set ups, but Adam helped us find the most affordable way to upgrade and set up our new phones. Adam is the best!! Thank you!
- BTBruno Deal torreDec 24, 20251.0Slow unprofessional service !!! Short staffed, careless and rude representatives and manager !!! The wait is almost 2 hours for a 5 mins sim swap, would never step a foot there!!! You would imagine for the amount of money we pay for our service, they should have way better representation but they could care less
- FHFarhad HooshmandDec 15, 20251.0I waited for over an hour and eventually gave up and left. With only 2-3 people ahead of me, it was obvious the wait would stretch another couple of hours. Very slow service and no regard for customers waiting.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Irvine?
The Verizon store in Irvine is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon Irvine store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What delivery and pickup options does Verizon Irvine provide?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment at the Verizon Irvine store?
Yes, you can schedule your in-store appointment online or via the My Verizon app.
What brands of mobile phones does Verizon Irvine carry?
Verizon Irvine carries brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of business products does Verizon Irvine offer?
They offer business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at Verizon Irvine?
They accept debit cards, mobile NFC payments, and paychecks; cash is not required.
Is free Wi-Fi available at the Verizon Irvine store?
Yes, the store provides free Wi-Fi for customers.
What nearby restaurants can I visit before or after shopping at Verizon Irvine?
You can try Postino Park Place for Mediterranean cuisine, Fatty Tuna for sushi, or The Counter for burgers and drinks, all close to the store.
Are there any nearby transit options or notable landmarks near Verizon Irvine to help me find the store?
The store is near John Wayne Airport (I-405N), which can be useful for travelers, and located close to Park Place shopping center.