Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Hayward, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
346 reviews
5 stars
276
4 stars
20
3 stars
7
2 stars
6
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Muhammad Ahad, Ben, and Omer for their exceptional service.
Mixed Experiences
While some customers had positive interactions, others reported negative experiences, particularly with management and specific staff members, leading to frustration and dissatisfaction.
Knowledgeable Staff
Customers frequently noted the staff's product knowledge and ability to answer questions, making the purchasing process smoother.
Long Wait Times
Several reviews mentioned long wait times for service, with some customers feeling ignored or unacknowledged during their visits.
Sales Practices
There were complaints about misleading sales practices, including unexpected charges for accessories and services that were not clearly communicated.
- JWJames West3 days ago5.0Salesman Sean was absolutely great to work with extremely knowledgeable patient and prompt!
- LALeo Aguirre6 days ago5.0Excellent service. Today a young man provided excellent service and found the best family member for us. My wife and children were extremely happy.
- JJJackNov 16, 20255.0The store Manager Ahad Provided excellent and exceptional customer service. I would recommend everyone to visit Hayward Verizon and look for store manager Ahad.Very knowledgeable!
- JSJasmine SmithNov 16, 20255.0Ahad is AMAZING! Extremely patient as he walked me through and handled the entire process of taking me off of someone else’s family plan and creating my own independent account all while keeping my same phone number. He was honest and efficient. I left the store with a brand new up to date Apple Watch and iPad. Along with a great protective case for the brand new IPhone. He made sure I had the one with extra storage so I don’t have to pay the iCloud anymore. I was in the most stressful unhappy mood since last night because I was dreading coming into a phone store with what felt like an impossible position I was in to immediately change my phone account. He made it so easy. All I had to do was sit there and answer a few questions. He balanced between other customers and I in a fast paced manner that didn’t make me feel rushed. He transferred all my info over to my new phone and I ven put my protective screen and case in with ease. I didn’t have to lift a single finger in this entire process. Thank you so much Ahad! I will be recommending you to anyone that will listen. I will also be looking for him for any help I need in the future. The world needs more Ahads.
- YHYingzi Sakura HuangOct 27, 20255.0Thanks to James for making sure I am informed on the latest tech, got all applicable offers activated for my services, and made sure I got my new phone set up. Always visiting this store for my Verizon needs, and thanks to Verizon folks like James, we still a customer decades later.
Frequently Asked Questions About Verizon
What types of products does Verizon at 775 La Playa Dr offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the operating hours for Verizon in Hayward, CA?
Verizon is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which payment options are accepted at the Verizon store in Hayward?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Hayward offer in-store pickup services?
Yes, the store offers in-store pickup for orders.
What brands are available at the Verizon retailer in Hayward?
Brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and others are available.
How can I contact the Verizon store in Hayward for more information?
You can call the store at +1 510-780-3995 or email Info@victra.com.
Is the Verizon store located near any dining options?
Yes, Seafood Grill Southland and Applebee's Grill + Bar are nearby, ideal for a meal before or after your visit.
Are there other mobile phone stores near the Verizon retailer in Hayward?
Nearby mobile phone stores include Diamond Wireless and T-Mobile, providing alternative options for mobile services and accessories.
What nearby services can assist with electronics repair or accessories around Verizon?
The nearby Watch & Jewelry Repair offers fashion accessories services, which might be helpful for accessory-related needs.
What languages are spoken at the Verizon Hayward store?
The store staff speaks English and Spanish to accommodate diverse customers.