Verizon

3.8
433 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Hawthorne for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5070 W Rosecrans Ave, Hawthorne, CA
90250, United States

Hours

Reviews

3.6
278 reviews
5 stars
137
4 stars
34
3 stars
24
2 stars
15
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual employees for their helpfulness while many others report rude, unhelpful, or uninformed staff.

Billing Issues

Numerous customers expressed frustration over billing discrepancies, unexpected charges, and difficulties in resolving these issues.

Store Environment

The store environment received positive remarks for being clean and welcoming, but some customers noted long wait times and inadequate staffing.

Product Knowledge

Several reviews highlighted a lack of product knowledge among staff, leading to confusion and dissatisfaction during the purchasing process.

Overall Experience

While some customers had positive experiences with specific employees, many expressed dissatisfaction with the overall service and vowed to switch to other carriers.
  • JM
    June M
    6 days ago
    3.0
    I was very apprehensive on going to this location because Ricardo told me to NEVER GO TO THIS STORE AGAIN. So I'm seriously thinking about switching to AT&T. I wanted to buy a tablet.
  • II
    Ileana Iturbe
    Oct 24, 2025
    1.0
    Bad customer service and misinformation given. I received friendlier, more efficient and much more accurate information by calling Verizon to buy the phone while inside this store than by this store’s staff.
  • DO
    David ONeil
    Oct 5, 2025
    5.0
    Huge shoutout to Mike! He went above and beyond to help me customize my plan and find the perfect setup—no pressure, just great advice and service. Thanks to Mike, I walked out with a way better deal than I expected. If you go, ask for Mike—he’s the best!
  • HN
    Hien Nguyen
    Sep 14, 2025
    5.0
    The shop was bright and airy.
  • AA
    Adnan Alshalbi
    Sep 1, 2025
    1.0
    They’re really bad they robbed me. They told me that you will pay for two line $70 and they made me pay $150 monthly. I advise anyone to try them.

Frequently Asked Questions About Verizon

What are the store hours for Verizon in Hawthorne, CA?

The Verizon store in Hawthorne is open from 10:00 AM to 8:00 PM Monday through Friday, 9:00 AM to 7:00 PM on Saturdays, and 10:00 AM to 6:00 PM on Sundays.

Which mobile phone brands can I find at Verizon Hawthorne?

Verizon Hawthorne offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.