Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Granada Hills, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
227 reviews
5 stars
170
4 stars
11
3 stars3
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Stephanie, Christian, and Mike, highlighting their patience and ability to answer questions.
Long Wait Times
Several reviews mentioned long wait times for service, with some customers waiting over an hour before receiving assistance.
Incompetence Issues
Multiple customers reported issues with staff not being able to resolve problems, leading to frustration and dissatisfaction.
Store Operations
Customers expressed frustration with the store's operational hours and the fact that it is a third-party retailer, which limited their ability to assist with certain issues.
Mixed Experiences
While some customers had great experiences, others reported significant issues, including problems with order fulfillment and customer support.
- DMD MNov 7, 20255.0Stephanie Torres was very helpful. She really had the patience and did her best to help us fulfill our transaction. She did not let us leave without granting what was originally offered. Made sure we were comfortable with our decision every step of the way. Stephanie was professional and very kind. She deserves to be recognized
- GLGood LifeOct 20, 20251.0had to wait 45 minutes just so somebody could come and tell me they’re gonna charge me $40 to activate a new phone to an existing line which would literally take a minute to do.
- PSPatty ShapiroAug 26, 20255.0Andy was super helpful and patient with me when I went into the Granada Hills Verizon store to upgrade my phone..
- DMDavid MaguellalAug 15, 20255.0Fast and easy to pay my phone bill.
- MFMartha FloresAug 13, 20255.0Natalie was simply simply simply awesome. Very good at what she does. Ask her. She gives good advice. Amazing girl.
Frequently Asked Questions About Verizon
What products and brands does Verizon in Granada Hills offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection from brands like Samsung, Apple, Google, Motorola, and more.
What are the store hours for Verizon in Granada Hills?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Verizon Granada Hills offer in-store pickup?
Yes, Verizon offers in-store pickup service at this location.
What payment methods are accepted at Verizon Granada Hills?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon Granada Hills store?
Yes, free Wi-Fi is available for customers in the store.
What languages are spoken at the Verizon store in Granada Hills?
The store staff can assist customers in both English and Spanish.
Where is the Verizon store located in Granada Hills?
It is located at 18113 Chatsworth St, Granada Hills, CA 91344.
What nearby places can I visit when I come to Verizon in Granada Hills?
Near the Verizon store, you can visit Pick Up Stix for dining, the Row House gym for fitness, and T.J.Maxx for shopping.
Are there any beauty salons close to the Verizon Granada Hills store?
Yes, nearby beauty salons include Saisan Hair Services, Salon Integriti, Fantastic Sams, Star Nails and Spa, and Honey Clouds Spa and Salon.
Can I use public transportation or other nearby services to get to Verizon Granada Hills?
While specifics on public transit are not provided, nearby services like Black Tie Transportation offer limo services, and the nearby United States Postal Service and US Post Office can assist with shipping needs during your visit.