Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Granada Hills, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
231 reviews
5 stars
174
4 stars
11
3 stars3
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Stephanie, Mike, and Christian.
Long Wait Times
Several reviews mentioned long wait times for service, with some customers expressing frustration over delays and inefficient processes.
Incompetence and Issues
Multiple customers reported issues with order fulfillment, activation problems, and poor follow-through on customer service, leading to significant dissatisfaction.
Store Operations
Customers noted that the store often did not open on time and had issues with inventory management, leading to confusion and frustration.
Mixed Experiences
While some customers had excellent experiences, others reported significant problems, indicating inconsistency in service quality.
- EDElizabeth DelgadoDec 24, 20255.0Mi visita fue breve pero la chica que me atendió fue muy amable
- KHKathleen HughesDec 22, 20255.0Natalie was very helpful in meeting my needs since my phone was giving me a lot of problems. She helped me decide that I needed to get a newer phone and transfer my files over to it.
- TVTal VMDec 16, 20255.0Stephanie was patient, competent, and so sweet. She walked us through the whole process. You can tell she takes pride in her work. Give her the raise she deserves.
- EAEmma ArteagaDec 4, 20255.0Great experience, very respectful, beyond kind. Stephanie is the best!
- DMD MNov 7, 20255.0Stephanie Torres was very helpful. She really had the patience and did her best to help us fulfill our transaction. She did not let us leave without granting what was originally offered. Made sure we were comfortable with our decision every step of the way. Stephanie was professional and very kind. She deserves to be recognized
Frequently Asked Questions About Verizon
What products and brands does Verizon in Granada Hills offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection from brands like Samsung, Apple, Google, Motorola, and more.
What are the store hours for Verizon in Granada Hills?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Verizon Granada Hills offer in-store pickup?
Yes, Verizon offers in-store pickup service at this location.
What payment methods are accepted at Verizon Granada Hills?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon Granada Hills store?
Yes, free Wi-Fi is available for customers in the store.
What languages are spoken at the Verizon store in Granada Hills?
The store staff can assist customers in both English and Spanish.
Where is the Verizon store located in Granada Hills?
It is located at 18113 Chatsworth St, Granada Hills, CA 91344.
What nearby places can I visit when I come to Verizon in Granada Hills?
Near the Verizon store, you can visit Pick Up Stix for dining, the Row House gym for fitness, and T.J.Maxx for shopping.
Are there any beauty salons close to the Verizon Granada Hills store?
Yes, nearby beauty salons include Saisan Hair Services, Salon Integriti, Fantastic Sams, Star Nails and Spa, and Honey Clouds Spa and Salon.
Can I use public transportation or other nearby services to get to Verizon Granada Hills?
While specifics on public transit are not provided, nearby services like Black Tie Transportation offer limo services, and the nearby United States Postal Service and US Post Office can assist with shipping needs during your visit.