VCA Chatoak Animal Hospital

Reviews

• JR

  Janeth Ramirez

  3 days ago
  1.0
  am writing to express a concern regarding an incident that occurred during a veterinary appointment for my dog. I would like to clarify that the veterinarian herself was very respectful, professional, and kind at all times. My concern is specifically regarding the conduct of one of the veterinary assistants. There was a misunderstanding about my appointment time, and instead of respectfully trying to help or checking whether the doctor might be able to assist, the veterinary assistant told me that I had to leave and schedule another appointment. The manner in which this was said was disrespectful and dismissive. I felt uncomfortable and judged, especially as other staff members were watching, which created an intimidating situation. I was not asking for anything inappropriate—only guidance and courtesy regarding the scheduling confusion. I believe clients and their pets should always be treated with respect and professionalism. I hope this matter is reviewed so that patient and client care can continue to reflect the high standards demonstrated by the veterinarian.
• CP

  Cerin P

  Dec 20, 2025
  5.0
  My dog Indi has IMHA and so unfortunately we’re frequent fliers here. Every single person in this office, from the vets, to the front office staff, is exceptionally kind and goes out of their way to make us feel comfortable and to keep my dog alive. Despite all of the scary stuff that has happened to my dog, he genuinely seems to understand that everyone here cares about him and helps him. So even when he feels terrible, he still has a little butt wiggle when we go in. Rather than feeling scared, he trusts them to make him feel better. I cannot thank them enough for their outstanding care.
• JF

  Joy Rachel Famor

  Oct 17, 2025
  5.0
  Thank you, VCA, for always taking excellent care of our Checkers. ❤️🐶 All her doctors and vet techs have always been wonderful with Checkers. We always leave VCA feeling relieved and at peace of mind after every visit. Kudos to Dr. R. Florio last night for going above and beyond what we had initially sought and promptly calling us with the results before she left her shift. We truly appreciate your exceptional care, Doctor.
• LW

  Leslie Wade

  Sep 12, 2025
  5.0
  We live in LA but anytime we have a critical pet situation, we have gone to VCA Chatoak. This was our second time visiting after spending an insane amount of money and time at another vet to try and diagnose and care for our Rhodeshian Ridgeback Penny. Once we visited VCA Chatoak, Dr. Srinath worked tirelessly to try and help us diagnose Penny, she would call everyday, even after hours from her cell and wrote us the kindest hand written letter when she found out we had to put Penny down. There are not enough words to thank her and the staff at VCA for everything they did in trying to help. Thank you.
• SC

  Sophia Chiu

  Aug 18, 2025
  5.0
  Thank you Chatoak! Our sick bunny needed care asap and the lady at the front desk was so wonderful and able to squeeze us in with Dr Binder the next business day. Dr Binder was so wonderful - definitely going to make her our main vet for our bunnies. She gave a thorough exam on our bun, focused on the main issue causing him pain and didn't try to upsell or gouge us in the least. Office visit cost was very reasonable too. This was a world of difference from the care we got from Ohana in Agoura Hills. And so much closer!

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