Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinarian Emergency ServicesVeterinary Information & Referral ServicesPet Services
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Chatoak Animal Hospital
17659 Chatsworth St, Granada Hills, CA
91344, United States
Hours
Reviews
3.9
179 reviews
5 stars
122
4 stars
8
3 stars
5
2 stars
3
1 star
41
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and empathy during difficult times, especially when dealing with end-of-life decisions for their pets.
Communication Issues
Several reviews highlighted problems with communication, including delays in follow-up calls and unclear explanations regarding treatment and costs.
Inconsistent Service
Customers reported a mix of experiences, with some receiving excellent care while others faced long wait times and perceived indifference from staff.
High Costs
Multiple reviews mentioned the high costs of services, with some feeling that the pricing was excessive compared to other veterinary clinics.
Emergency Response
There were mixed reviews about the clinic's ability to handle emergencies, with some customers expressing frustration over wait times and perceived lack of urgency.
- JFJoy Rachel FamorOct 17, 20255.0Thank you, VCA, for always taking excellent care of our Checkers. ❤️🐶 All her doctors and vet techs have always been wonderful with Checkers. We always leave VCA feeling relieved and at peace of mind after every visit. Kudos to Dr. R. Florio last night for going above and beyond what we had initially sought and promptly calling us with the results before she left her shift. We truly appreciate your exceptional care, Doctor.
- LWLeslie WadeSep 12, 20255.0We live in LA but anytime we have a critical pet situation, we have gone to VCA Chatoak. This was our second time visiting after spending an insane amount of money and time at another vet to try and diagnose and care for our Rhodeshian Ridgeback Penny. Once we visited VCA Chatoak, Dr. Srinath worked tirelessly to try and help us diagnose Penny, she would call everyday, even after hours from her cell and wrote us the kindest hand written letter when she found out we had to put Penny down. There are not enough words to thank her and the staff at VCA for everything they did in trying to help. Thank you.
- SCSophia ChiuAug 18, 20255.0Thank you Chatoak! Our sick bunny needed care asap and the lady at the front desk was so wonderful and able to squeeze us in with Dr Binder the next business day. Dr Binder was so wonderful - definitely going to make her our main vet for our bunnies. She gave a thorough exam on our bun, focused on the main issue causing him pain and didn't try to upsell or gouge us in the least. Office visit cost was very reasonable too. This was a world of difference from the care we got from Ohana in Agoura Hills. And so much closer!
- MSManuel SaucedoAug 3, 20255.0Everyone was very kind to me. They helped me check on my sick cat in an emergency. The service and care met all my expectations. Thank you so much for taking care of my cat.
- MUMaria UptonJul 31, 20251.0We’ve been coming here for 22 years and have been our vet for our 4 previous pugs. We had an initial visit for our newly adopted 10 year old pug. We had a 2pm appointment. We were running late. We received call at 2:05 to ask where we were. I said we were 8 minutes away. We arrived at 2:15. They said we’re too late and cannot be seen. I asked how long was each appointment for, and they said 40 minutes. So I said we’re here, let’s do a quick visit. I was told no, we can reschedule or leave our dog and he can be seen at the end of the day. I said no thank you. In 22 years, we have never been late. We have never complained when they make you wait.. sometimes more than half an hour. I guess it’s time to move on. Their service has declined since becoming at VCA. It’s all about how much they can charge now and how fast they can see clients. The quality of their vets have also declined.
Frequently Asked Questions About VCA Chatoak Animal Hospital
What are the operating hours of VCA Chatoak Animal Hospital?
VCA Chatoak Animal Hospital is open daily from 7:00 am to midnight for emergency medical care intake.
What types of pets does VCA Chatoak Animal Hospital treat?
The hospital provides care primarily for cats and dogs.
What veterinary services are offered at VCA Chatoak Animal Hospital?
Services include advanced dental care, cardiology, chemotherapy, surgery, preventive care, vaccinations, microchipping, and more specialized treatments such as acupuncture and oncology.
Is VCA Chatoak Animal Hospital affiliated with any professional veterinary associations?
Yes, it is associated with the American Animal Hospital Association (AAHA) and the American Association of Feline Practitioners (AAFP).
What payment methods are accepted at VCA Chatoak Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact VCA Chatoak Animal Hospital by phone?
You can reach them at +1 818-363-7444 (local phone) or +1 818-626-5082 (main phone).
Does VCA Chatoak Animal Hospital offer any promotions for new clients?
Yes, new clients can access a free first exam coupon by visiting their website.
What nearby veterinary clinics are close to VCA Chatoak Animal Hospital?
Nearby veterinary clinics include Pet Medical Center-Chatoak and Emergency Veterinary Clinic, which can be options for pet care or emergencies near VCA Chatoak.
What local spots can I visit near VCA Chatoak Animal Hospital while waiting for my appointment?
You might enjoy visiting the Granada Hills Farmers Market for fresh produce or stop by Ninong's Pastries & Cafe for a treat.
Are there services nearby VCA Chatoak Animal Hospital for pet grooming or care?
Yes, GoldenHour Grooming nearby offers grooming services that you can consider for your pet's care alongside veterinary visits.