Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Fountain Valley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
377 reviews
5 stars
322
4 stars
10
3 stars2
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their purchasing experience.
Sales Experience
Several reviews highlighted smooth and efficient sales processes, with staff taking the time to explain options and answer questions.
Trust Issues
Some customers expressed concerns about transparency and trust, citing issues with unexpected charges and unclear promotions.
Store Operations
A few customers reported dissatisfaction with store hours and service availability, including being turned away before closing time.
Product Knowledge
Staff members were frequently noted for their product knowledge, assisting customers with technical questions and setup.
- GGgreatfulldedNov 1, 20255.0Very nice, calm and ask questions very clearly
- JSJohn SerranoSep 21, 20255.0Took time to make sure the family had a good experience and achieved value .
- GSGail ScurrAug 28, 20255.0We had excellent service today from Josh .on both my husband and my phone ,he was very knowledgeable
- DRDouglas RichardsAug 20, 20255.0Andrew has very helpful took the time to explain everything and answer all of my questions
- KNKate NiehAug 10, 20251.0I upgraded my iPhone 11 to an iPhone 16 Pro back in April with a trade-in promotion and paid off the difference in full. The Verizon store rep verbally and contractually agreed to the promotion and I traded in my phone a few days later. Months later, our bill showed that the $830 value of the phone was being charged to our account with monthly payments, as well as a $19 Verizon protection plan that we never signed up for that had been accumulating for three months. Not only were we being double charged for the new iPhone but our account had been involuntarily signed up for a monthly protection plan, adding almost $50 to our monthly bill. We went to the store to get this corrected and get a backdated refund, but this should have never happened in the first place and it feels very shady and unprofessional. The store rep was able to help us get the payments removed and refunded, but there was no explanation or apology and the rep had to call a different department to get it overturned and approved. The whole process took a long time and was a hassle to correct a mistake on Verizon’s part, but Verizon told us it was our responsibility to find these mistakes and correct them ourselves. If we had not checked our bill, Verizon would have kept charging us. The only explanation given when we pushed was that “mistakes happen and we can’t be 100% right all the time”. This degrades our trust in the company and in participating in future promotions or keeping our service with Verizon.
Frequently Asked Questions About Verizon
What products does Verizon in Fountain Valley offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at the Verizon store in Fountain Valley?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the operating hours for Verizon in Fountain Valley?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does the Verizon store in Fountain Valley offer in-store pickup?
Yes, the store provides in-store pickup services for purchases.
What payment options are accepted at Verizon in Fountain Valley?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle electronics at the Verizon store in Fountain Valley?
Yes, the store offers electronics recycling services.
What languages are spoken by the staff at Verizon in Fountain Valley?
The staff can assist customers in English and Spanish.
Which nearby restaurants can I visit before or after shopping at Verizon in Fountain Valley?
Nearby restaurants include Subway, Fitbites Mediterranean Restaurant, Yummy Noodle, Full Moon Sushi, Mimi's Cafe, Chop Stop, Rubio's Coastal Grill, Ike's Sandwiches, Lucky Chinese Food, and Starbucks for a coffee or smoothie.
Are there nearby services related to electronics or mobile phones near Verizon in Fountain Valley?
Yes, nearby stores include RadioShack, IC fix phone Repair, and another Verizon mobile phone store.
What nearby amenities are available for health and wellness near the Verizon store?
Nearby health-related services include Be Chic Medical Spa, Luxury Nails salon, Dr. Childs Dentistry, Brookhurst Optometric Center, Tony D. Vu Optometrist, and WW Studio Fountain Valley nutrition and weight loss center.