Verizon

3.8
363 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Fontana for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
16771 Valley Blvd, Fontana, CA
92335, United States

Hours

Reviews

3.6
246 reviews
5 stars
128
4 stars
32
3 stars
10
2 stars
13
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report rude and unhelpful interactions.

Management Issues

Several reviews highlight poor management practices, including lack of support for staff and customers, leading to negative experiences.

Sales Practices

Customers expressed concerns about misleading sales tactics and a focus on quotas over customer satisfaction.

Store Operations

Issues with store hours and appointment-only policies have frustrated customers, especially when the store appears to be underutilized.

Product Availability

Customers noted low inventory levels and issues with product availability, impacting their ability to receive desired items.
  • GG
    Gionni Garcia
    Oct 10, 2025
    1.0
    Went in the get a new phone and they said i cant get a new ohone without insurance and employee walked away and went to another customer then i was in phone with headquarters and gerardo gomez started to argue with headquarter , Headquarters did file a complaint against saying what he was doing is not true then asked for manager and said same thing and for district manager it took him 5 mins to walk to back verizon told me to walk out the store since they made a complaint about gerardo . Picked up phone at summint verizon . Bad service here
  • KS
    Karan Singh
    Oct 10, 2025
    1.0
    The manager Enrique don’t know how to talk with the customers.I was sharing the review of network with verizon but hsaid you will be out the door next moment. I had the worst experience with him.
  • MG
    Moises Gonzalez
    Sep 18, 2025
    5.0
    Went into Verison in fontana today,,, transfer service to Verizon and was met by Linda. She was an amazing help, very patient, and understood my needs. Also thier MGR she was also amazing and clean office and caring. If you need a phone service Fontana Verizon is the place to go. Thank you again
  • EG
    Elizabet Gallardo
    Aug 29, 2025
    5.0
    Good customer service Very helpful
  • IN
    israel nava
    Jul 20, 2019
    1.0
    I did a trade in and they just trow my phone back in there office and stay there for 2 moths and after I that I came To check on it and oh well they never process my phone

Frequently Asked Questions About Verizon

What are the Verizon store hours in Fontana?

The Verizon store in Fontana is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sundays.

Where is the Verizon store located in Fontana?

The Verizon store is located at 16771 Valley Blvd, Ste D, Fontana, CA 92335.