Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Folsom, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
204 reviews
5 stars
166
4 stars
7
3 stars2
2 stars2
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff received high praise for their helpfulness and knowledge, while others were criticized for poor communication and rudeness.
Staff Knowledge
Several customers highlighted the staff's expertise and ability to assist with technical issues, particularly praising individuals like Teresa, Marcus, and Ben.
Wait Times
Long wait times were frequently mentioned, with some customers expressing frustration over delays in service.
Sales Experience
Positive experiences noted with staff who provided clear explanations and assistance during the purchasing process, though some reported issues with misleading information regarding promotions.
Store Environment
The store environment received mixed feedback; while some found it welcoming and friendly, others reported disorganization and a lack of attentiveness from staff.
- TSTOESTD SOLDIEROct 30, 20255.0The dude set me up. When the other verizon could not help me
- MPMichael PetersonOct 30, 20251.0Total BS outlet. Emailed me to pick up my phone today 10/30/25. Store is locked up, not employees. Banged on front and back doors. No response. On the phone with Verizon’s for an hour, was able to cancel my phone order. This “independent verizon” dealer is a total loser.
- MQMary Beth QuinnOct 15, 20251.0This is a franchise store owned by Victra. My experience was not good at all. To many details to say but will not recommend to anyone. I don’t hours on the phone trying to fix everything that went wrong and am still trying to get my account fixed.
- DWDella WelchOct 10, 20255.0We had a fantastic experience with Teresa at Verizon Victra. She was incredibly knowledgeable, endlessly patient, and genuinely kind throughout the entire process. Teresa took the time to explain all our options clearly, answered every question without rushing us, and made sure we left feeling confident about our purchase. It's rare to find someone who combines professionalism with such a warm, helpful attitude. Highly recommend working with Teresa!
- JDJerry DeLoachOct 7, 20255.05 Stars. Exceptional Service from Teresa! I had the pleasure of working with Teresa, and I can’t say enough good things about her. From the moment we started speaking, she was professional, friendly, and incredibly knowledgeable. She went above and beyond to ensure all my questions were answered and that I felt confident with my choices. Teresa took the time to explain everything clearly, never rushed me, and made what could have been a stressful process feel smooth and easy. It’s rare to find someone so dedicated to customer service — she truly exceeded my expectations. Thank you, Teresa, for your patience, expertise, and genuine care. Verizon is lucky to have you!
Frequently Asked Questions About Verizon
What wireless products and accessories does Verizon in Folsom offer?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, home internet devices, and a variety of accessories such as audio gear, cases, power accessories, and wearable technology.
What are the store hours for the Verizon location at 900 E Bidwell St in Folsom?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does this Verizon store offer in-store pickup options?
Yes, Verizon Folsom provides in-store pickup services for orders placed online or by phone.
What payment methods are accepted at the Verizon Folsom store?
They accept a variety of payment options including American Express, Discover, Mastercard, Visa, cash, and mobile payments such as Apple Pay, Android Pay, and Samsung Pay.
Can I use mobile payment or NFC options to pay at this Verizon location?
Yes, the store supports mobile NFC payments including Apple Pay, Android Pay, and Samsung Pay.
Is free Wi-Fi available at Verizon Folsom?
Yes, Verizon Folsom provides free Wi-Fi access to customers while in the store.
What languages are spoken at this Verizon store in Folsom?
The store offers services in English and Spanish to accommodate a wider range of customers.
What nearby dining options are available close to Verizon Folsom?
Nearby dining options include TOGO'S Sandwiches for fast casual meals, La Fiesta Taqueria for Mexican cuisine, and Bacchus House Wine Bar & Bistro for American fare and wine.
If I'm visiting Verizon Folsom, what nearby places can I explore for relaxation or recreation?
You can visit Lake Natoma-Negro Bar for a scenic park and lake experience or stop by Bidwell Street Bistro for French dining to unwind before or after your visit.
How can nearby services like FedEx Office or BMO Bank complement a visit to Verizon Folsom?
While at Verizon, you can conveniently access FedEx Office Print & Ship Center for shipping or printing needs and BMO Bank for banking services, all located nearby to save time.