Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Fallbrook, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
179 reviews
5 stars
141
4 stars
9
3 stars2
2 stars
3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and friendly demeanor, particularly highlighting employees like Jared, Amy, and Angel.
Incompetence Issues
Several reviews mentioned instances of poor service and incompetence, particularly with account management and billing issues, leading to significant customer dissatisfaction.
Long Wait Times
Customers frequently reported long wait times in the store, with some expressing frustration over the lack of staff during busy periods.
Mixed Experiences
While some customers had excellent experiences, others reported negative interactions, particularly with management and certain staff members.
Sales Pressure
There were complaints about aggressive sales tactics, with customers feeling pressured to purchase additional products or services.
- HVHarrison VanceOct 27, 20251.0My family's business has been a loyal customer with this carrier for over three decades (since the Pacific Bell/GTE era). That relationship was obliterated by a single, catastrophic visit to the Fallbrook store. I requested a simple account update, but the female representative I dealt with exhibited breathtaking incompetence. She declared our grandfathered multi-line account "too old and complex" and unilaterally deleted our core business bundle, including our three-generation main business number. Her "solution" was to reinstate our lines on separate, full-price consumer plans, resulting in the PERMANENT revocation of our decades-old loyalty discount. The immediate financial damage is an unjustifiable $1,500 monthly increase. When confronted, she simply stated, "I can't honor history, just what the system shows now." This wasn't an error; it was financial and administrative sabotage that forced us to immediately pull all business services. Moreover, our extensive network of business partners is following suit and leaving Verizon entirely. DO NOT entrust your business to this company or this store (-5 Stars).
- CTCole TOct 17, 20255.0Great service
- KVKay ViverosAug 28, 20255.0The agent was very helpful and very kind!
- KMKayti MitchellAug 7, 20255.0I can't say enough good things about Jared. In my 18 years of service with Verizon, I have never had someone go above and beyond for me the way Jared did today. He demonstrated his knowledge, his patience, and his ability to keep a level head while things were going wrong. I hope to not have to go back in store for a long while, but if I do, ill make it a point to go on a day that he is working. Thank you, Jared, for making a rocky situation smooth and easy. Top notch customer service!
- SRSarah RuizJul 14, 20255.0For the past couple months every time I’ve gone into the store I have not had the greatest experience. I was actually going to give up on Verizon altogether However, the other day I went in and saw that they basically had completely new staff Amy was great extremely patient and really seemed to be running the show and took the time to make sure that I understood everything that I was getting myself into if you need a Verizon store you can trust go to her not to mention, she was really nice with all of the seniors that came in
Frequently Asked Questions About Verizon
What products does Victra offer in their Fallbrook, CA location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands can I find at Victra in Fallbrook?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and PureGear.
What are the store hours for Victra in Fallbrook?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Victra in Fallbrook offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
What payment methods are accepted at Victra in Fallbrook?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is Victra in Fallbrook accommodating to Spanish-speaking customers?
Yes, Victra serves customers in both English and Spanish.
Where is Victra located in Fallbrook?
Victra is located at 1103 S Mission Road, Ste C, Fallbrook, CA 92028, USA.
What nearby food options are available when visiting Victra in Fallbrook?
Nearby dining options include Starbucks, Subway, Panda Express, Chipotle Mexican Grill, Fantasticos Mexican Food, Da Giorgio Pizzeria, Mountain Mike's Pizza, and Scoreboard Pizzeria.
Are there any nearby financial or ATM services near Victra in Fallbrook?
Yes, LibertyX Bitcoin ATM, U.S. Bank ATM, and Edward Jones financial advising services are close to Victra's location.
What other mobile phone stores are located near Victra in Fallbrook?
AT&T Store, Cricket Wireless, and another Verizon location are nearby mobile phone retailers.