Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Emeryville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
217 reviews
5 stars
116
4 stars
27
3 stars
23
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and professionalism of staff like Donavon, Rick, and Sarbjit, others reported negative experiences with unhelpful or rude employees, particularly mentioning a staff member named Sean.
Trade-In Issues
Several customers expressed frustration over misleading information regarding trade-in credits, with claims of being promised credits that were not honored, leading to feelings of being scammed.
Service Efficiency
Customers noted a mix of experiences regarding service speed; some appreciated quick assistance, while others faced long waits and unresolved issues.
Management Concerns
There were complaints about management's lack of engagement with customers and failure to address issues effectively, leading to dissatisfaction among patrons.
Product Knowledge
Feedback indicated that while some staff were knowledgeable and helpful, others lacked the necessary information to assist customers effectively, resulting in confusion and frustration.
- ECEmily CamposOct 26, 20252.0I appreciated the quick service by the specialist but was not impressed with management. Is it standard for the manager to come out of the back and not attend to customers who need help? Is it standard for customers have to approach the manager while he’s sitting down to ask for a phone trade-in? Oh. Maybe also avoid talking about the customers right in front of the customers. “You guys didn’t tell me about her, the cameras did.” Impressive service. Yeah idk guys, maybe avoid this one because they might want to use Tony’s trick on you, too.
- TBTerri BrownOct 11, 20252.0Phones were locked up so couldn't get a feel. Not super helpful.
- EAESUBALEW ADMASJul 31, 20255.0On July 29th, we had the pleasure of being assisted by Donavon, and the experience was truly outstanding. Donavon was incredibly helpful, professional, and genuinely nice, making us feel welcomed and well taken care of from the moment we arrived. We purchased a phone, and Donavon went above and beyond by not only handling the transaction smoothly but also taking the time to set everything up for us. He ensured that we had everything we needed and made the entire process clear, efficient, and stress-free. His attention to detail, patience, and warm attitude made a lasting impression. Donavon is a valuable asset to his team, and we are truly grateful for the excellent service he provided. We highly recommend working with him for a seamless and pleasant experience.
- MRMisty RainJul 24, 20251.0𝐃𝐎𝐍𝐓 𝐆𝐎 𝐇𝐄𝐑𝐄 𝐔𝐍𝐋𝐄𝐒𝐒 𝐘𝐎𝐔 𝐄𝐍𝐉𝐎𝐘 𝐁𝐄𝐈𝐍𝐆 𝐒𝐂𝐀𝐌𝐌𝐄𝐃 𝐀𝐍𝐃 𝐋𝐈𝐄𝐃 𝐓𝐎!! I was told i’d get an immediate $1000 trade in credit for each eligible phone i turned in - so we turned in 2 perfect condition iphone 14 pro max’s we were told that we would get $1000 on each line for each device. My boyfriend asked Jacob 3 times if we could pay the rest of the balance immediately (it would’ve been $200 each line) and he told us yes every single time we asked. Now that it’s been a number of months our $1000 trade in credit won’t show up on neither plan and they completely removed the device credit on one of the devices i’ve called customer service over 5 times and each time they swear up and down that they fixed it but it never gets fixed and we tried to pay the $200 device balance but first it doesn’t exist.. and we were told it wouldn’t be $200 it would be $1,200 .. AVOID THIS SCAMMING COMPANY AT ALL COSTS JACOB WILL LIE TO YOUR FACE 𝐉𝐚𝐜𝐨𝐛 is exceptional. I would personally recommend going to him for anything you need — whether it's a cell phone, home internet, or business services. He’s incredibly knowledgeable, genuinely kind, and truly prioritizes his clients’ best interests. Jacob is someone you can trust; he’s transparent, thorough, and makes the whole experience smooth and stress-free.
- JGJohn GibblesJul 3, 20255.0Always good service from employees
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Emeryville?
Verizon Emeryville is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What products can I find at the Verizon Emeryville store?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, and laptops.
What payment methods are accepted at Verizon Emeryville?
Verizon accepts pay by check, debit card, and mobile NFC payments; cash-only payments are not required.
Does Verizon Emeryville offer in-store pickup for online orders?
Yes, Verizon Emeryville offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment at Verizon Emeryville?
Yes, you can schedule an in-store appointment online or via the My Verizon app.
What services are available at Verizon Emeryville?
The store offers mobile plans, wireless internet plans, and voice plans.
Which devices brands are available at Verizon Emeryville?
Verizon carries devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What nearby stores are close to Verizon Emeryville that I can visit after my appointment?
Nearby you can visit retail stores like Old Navy, Marshalls, Banana Republic Factory Store, and Arts Africains for clothing and crafts shopping.
Are there places to eat near Verizon Emeryville?
Yes, you can find dining options like Starbucks, Chipotle Mexican Grill, Jamba Juice, TOGO'S Sandwiches, Nothing Bundt Cakes, and Black Bear Diner close by.
How can I use public transportation options near Verizon Emeryville?
You can use the Emery Go-Round Powell St Plaza (Trader Joe's) Stop (Shellmound Purple) bus station nearby for convenient transit access to the store and local area.