Business Details
About
Cell Phone StoreElectronics Store
Visit our store at El Cerrito for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
160 reviews
5 stars
69
4 stars
17
3 stars
10
2 stars
12
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising individual staff members for their helpfulness, while many others report poor service, long wait times, and rude behavior from employees.
Staff Knowledge
Several customers noted that some staff members are knowledgeable and helpful, particularly in resolving technical issues, but others felt staff were unhelpful or misinformed.
Wait Times
Many reviews mention excessively long wait times, often exceeding an hour, leading to frustration among customers.
Store Management
There are complaints about poor management and organization within the store, with reports of staff being unproductive and not prioritizing customer service.
Overall Experience
While some customers had positive experiences, the overall sentiment leans towards dissatisfaction due to service inconsistencies and management issues.
- SGSujan GautamNov 3, 20251.0Pretty dead customer service. VZ too big to really provide customer service.
- CNcephas natumanyaSep 18, 20251.0Very poor customer service
- KLKaren LouSep 17, 20255.0Every time I go in this place, I come out happier. Everyone is knowledgeable and helpful and I never have to wait, parking is abundant. I cannot stand the Verizon website, chat lines and bots. Just drop in and have them check my bill or fix my screen saver. They NEVER roll their eyes. Thanks, El Cerrito Verizon staff! Service like this seems so rare these days.
- JAJ AAug 25, 20255.0It’s very good service
- KAKittii A.Nov 29, 20192.0Rude workers horrible customer service
Frequently Asked Questions About Verizon
What are the store hours for the Verizon El Cerrito location?
The Verizon store in El Cerrito is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones can I purchase at Verizon El Cerrito?
You can purchase smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in El Cerrito.
What delivery and pickup options does Verizon El Cerrito offer?
Verizon El Cerrito offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at Verizon El Cerrito?
You can schedule an in-store appointment online via Verizon's website or through the My Verizon app.
What types of products and services are available at Verizon El Cerrito?
The store offers mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and wireless plans including voice and internet services.
What payment methods are accepted at Verizon El Cerrito?
Verizon accepts checks, debit cards, and mobile NFC payments; cash-only payments are not required.
Which nearby places can customers visit before or after shopping at Verizon El Cerrito?
Customers can visit Ike's Sandwiches or Ike's Love & Sandwiches for a meal, El Cerrito Farmers Market for fresh produce, or Club Pilates for a workout, all near the Verizon store.
Are there any pet-related services near Verizon El Cerrito?
Yes, Vetco Vaccination Clinic and Petco are nearby for pet training, vaccinations, and pet supplies, convenient for customers visiting Verizon.
What beauty and spa services are available near Verizon El Cerrito?
Several hair salons and beauty spas such as Hair Masters, Supercuts, and Bellezza Hair Studio are near Verizon, great for customers planning additional errands.
How can I buy online and pick up my order at Verizon El Cerrito?
You can buy products online and choose in-store pickup at Verizon El Cerrito. Visit their website to shop and select this convenient option.