Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in El Cajon, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
356 reviews
5 stars
260
4 stars
15
3 stars
10
2 stars5
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Hanan, Alessio, and Gater.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including long wait times and unhelpful staff.
Product Knowledge
Several reviews highlighted the staff's expertise in explaining products and plans, contributing to a positive shopping experience.
Store Management Issues
There were complaints about management and staff behavior, with some customers feeling ignored or mistreated.
Overall Satisfaction
Despite some negative feedback, many customers expressed satisfaction with their purchases and the assistance they received.
- RRrobertJan 3, 20265.0I went to this non-corporate Verizon store without expectation but was surprised that the employees there were superior to the 2 corporate Verizon stores I attempted to use to upgrade my iPhone. Quick, no upsell bs, phone in stock out I went with my new phone. Highly recommend.
- HRHolly RolfeDec 21, 20255.0My experience could not have been better. This team worked quickly and efficiently. Special shout out to Ray, your patience and professionalism are top notch. 10 out of 10, would recommend.
- RGRyan GriderDec 21, 20255.0I had a very good experience at this location. The staff was very friendly and knowledgeable. Ray and pietro were very helpful and made it easy to get the phone o needed and help me get transition phones. I will be coming back here for all my phone needs. I'm leaving if I start a review
- BFBrittany FreymillerNov 12, 20255.0Hanan helped me upgrade, buy accessories, put them on my phone, and transfer all my information in the same visit. She made the process super seamless. Really glad she was there and able to help me with everything I recommend her.
- GGGary GrossOct 21, 20255.0The young man was very helpful and explained every detail well.
Frequently Asked Questions About Verizon
What products and services does Verizon at 771 Parkway Plz in El Cajon offer?
Verizon offers a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection. They also provide services like new lines, upgrades, and accessories.
What are the store hours for Verizon in El Cajon?
The store is open Monday to Saturday from 11:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment methods can customers use at this Verizon location?
Customers can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon El Cajon support in-store pickup?
Yes, they offer in-store pickup for customers.
Is there free Wi-Fi available at the Verizon store in El Cajon?
Yes, the store provides free Wi-Fi for customers.
Which brands are available at the Verizon store in El Cajon?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What languages are spoken at the Verizon El Cajon store?
The staff speak English and Spanish to assist customers.
What nearby shopping options are there around Verizon in El Cajon?
Nearby shopping includes ALDO shoe store, Spencer's clothing and gift shop, Bell And Moon home goods, and Westfield Parkway Shopping Center, offering various retail stores.
Are there dining options close to the Verizon store at 771 Parkway Plz?
Yes, customers can enjoy dining nearby at The Great Steak & Potato Co sandwich shop, Katzya Corn Dog & Chicken restaurant, and Prinkipia Frozen Yogurt for dessert.
What entertainment venues are near the Verizon store in El Cajon?
Entertainment options near the store include Regal Parkway Plaza cinema, Smash Heaven arcade and casino, and The Rolling Pumpkin Patch for arts and music.