Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Cajon, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
353 reviews
5 stars
257
4 stars
15
3 stars
10
2 stars5
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Hanan, Firas, and Alessio for their exceptional service.
Efficiency
Several reviews noted that while some staff were efficient and quick, others caused delays, leading to frustration among customers.
Knowledgeability
Customers appreciated the product knowledge of staff members, with many mentioning that representatives provided thorough explanations and assistance.
Mixed Experiences
While many had positive experiences, there were significant complaints about poor service, unhelpful staff, and miscommunication regarding products and plans.
Store Environment
Some reviews indicated a lack of professionalism in the store environment, with reports of staff being inattentive or unmotivated.
- BFBrittany FreymillerNov 12, 20255.0Hanan helped me upgrade, buy accessories, put them on my phone, and transfer all my information in the same visit. She made the process super seamless. Really glad she was there and able to help me with everything I recommend her.
- KCKim St ClairOct 21, 20255.0The rep was super nice, efficient and professional!
- GGGary GrossOct 21, 20255.0The young man was very helpful and explained every detail well.
- CSChris SettleOct 14, 20255.0The dude that helped me at the end of the day was super friendly and helpful. It was just him in there and align when I got there and when I left. Seems like this store can crack out some more business if they had extra help. Other than the extended wait time overall good experience.
- MMMaryam MoeinSep 26, 20255.0I was so frustrated when I stepped in but with the help of June and Hanan and their absolute wonderful assistance I could fix my issues and I should tell you that they are my angles and Hanan with so much patience she beared with me and was the whole time with me with her beautiful smile in her lovely face and I love Hanan and also June ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🖤
Frequently Asked Questions About Verizon
What products and services does Verizon at 771 Parkway Plz in El Cajon offer?
Verizon offers a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection. They also provide services like new lines, upgrades, and accessories.
What are the store hours for Verizon in El Cajon?
The store is open Monday to Saturday from 11:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment methods can customers use at this Verizon location?
Customers can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon El Cajon support in-store pickup?
Yes, they offer in-store pickup for customers.
Is there free Wi-Fi available at the Verizon store in El Cajon?
Yes, the store provides free Wi-Fi for customers.
Which brands are available at the Verizon store in El Cajon?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What languages are spoken at the Verizon El Cajon store?
The staff speak English and Spanish to assist customers.
What nearby shopping options are there around Verizon in El Cajon?
Nearby shopping includes ALDO shoe store, Spencer's clothing and gift shop, Bell And Moon home goods, and Westfield Parkway Shopping Center, offering various retail stores.
Are there dining options close to the Verizon store at 771 Parkway Plz?
Yes, customers can enjoy dining nearby at The Great Steak & Potato Co sandwich shop, Katzya Corn Dog & Chicken restaurant, and Prinkipia Frozen Yogurt for dessert.
What entertainment venues are near the Verizon store in El Cajon?
Entertainment options near the store include Regal Parkway Plaza cinema, Smash Heaven arcade and casino, and The Rolling Pumpkin Patch for arts and music.