Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Costa Mesa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
191 reviews
5 stars
93
4 stars
17
3 stars
10
2 stars
11
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unhelpful.
Sales Practices
Several customers reported feeling misled by sales tactics, including being charged for services they did not request or being given incorrect information about plans.
Staff Knowledge
There were instances of staff lacking knowledge about products and services, leading to customer frustration.
Store Management
Management received both commendations for resolving issues and complaints about poor handling of customer concerns.
Overall Experience
Many customers expressed dissatisfaction with their experiences, citing long wait times and a lack of effective communication.
- KAKathy AnterNov 12, 20251.0Very bad service. Went in with my Verizon insurance provided glass protector to be put on my phone as advised by Verizon. “No! Can’t do it for me. They don’t sell that Pure Gear glass protector” I again explained what it was, who I got it from (Verizon phone insurance provider) and what I was instructed to do. “No, they don’t sell this one so they really can’t help me” What the heck??? Never go there. Try the Verizon store on Brookhurst in Costa Mesa they are super and so helpful.
- JCJulio CesarNov 3, 20251.0Not to Verizon standards very slow customer service I was just returning equipment and manager seems not care.. I came to return equipment he made me wait an hour . He kept going to front to help entering customers but didn't move the line himself.. he could have avoided the wait time by just checking my account if 30 days passed.. seems like not fit for management. Nov 3 2025 3-4 pm .. I told them let's call Verizon figure this out they said they can't call Verizon. Silly thing another customer was on the phone with a employee so I'm like these people are crazy or lazy. You need to see reviews people are waiting long wait times.. you can tell by when they check in and get helped it's ridiculous and he needs to verify things if like the customer passed the 30 days so the customer doesn't waste their time.. called customer service.. I expect better from a Verizon
- LMLinda MezaNov 3, 20251.0Horrible customer service
- JCJulio CarreraNov 3, 20251.0This Verizon is very very slow I just came in for device return takes two employees for one customer.. and one person chatting with every person comes in and lets everyone wait instead moving the line slow slow slow.. the manager doesnt seem to care.. the employees seem to have fun and work slow.. unprofessional I was there today at 313pm and it's 413pm to return equipment should be easy
- MGMax GrimaldiOct 8, 20255.0Diana was incredible if you need a new phone ask for her!
Frequently Asked Questions About Verizon
What brands of smartphones can I find at Verizon in Costa Mesa?
You can find the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL at Verizon Costa Mesa.
What are the Verizon Costa Mesa store hours?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does Verizon Costa Mesa offer in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment before visiting Verizon Costa Mesa?
Yes, you can schedule an in-store appointment online to ensure personalized service during your visit.
What types of business products does Verizon Costa Mesa offer?
They offer business cell phones, mobile hotspots, tablets, and laptops to support your business needs.
What services does Verizon Costa Mesa provide?
Verizon offers mobile plans, wireless internet plans, and voice plans to meet various connectivity needs.
What languages are supported at Verizon Costa Mesa?
The store supports both English and Spanish-speaking customers.
How can I use nearby places to plan my visit to Verizon Costa Mesa?
You might visit nearby places like Chipotle Mexican Grill or McDonald's for a meal before or after shopping at Verizon, or stop by The Home Depot nearby for home improvement needs.
Are there convenient financial services near Verizon Costa Mesa?
Yes, nearby banks like SchoolsFirst FCU Newport-Mesa Branch, San Diego County Credit Union, and U.S. Bank can help with any financial needs during your visit.
What entertainment options are close to Verizon Costa Mesa?
You can enjoy fun activities at nearby places like Chuck E. Cheese for family entertainment or visit Zen Nail Lounge CM for beauty and spa services after your shopping trip.