Verizon

4.7
240 reviews
Get DirectionsCallWebsite

Business Details

401 E 17th St, Costa Mesa, CA
92627, United States
(949) 873-5323
https://www.victra.com
GoogleFacebookInstagramTwitterLinkedIn

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Costa Mesa, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
401 E 17th St, Costa Mesa, CA
92627, United States

Hours

Reviews

4.7
238 reviews
5 stars
210
4 stars
9
3 stars
2
2 stars
2
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being patient, knowledgeable, and helpful, with specific mentions of employees like Adrian, Vanna, and Derrick.

Negative Experiences

Several reviews highlighted issues with misleading sales practices, unexpected charges, and poor service, leading to frustration and disappointment.

Professionalism

Customers frequently noted the professionalism of the staff, particularly in handling complex issues and providing clear explanations.

Store Environment

The store was described as clean and welcoming, contributing to a positive shopping experience.

Mixed Reviews

While many customers had excellent experiences, others reported significant issues, indicating inconsistency in service quality.
  • MM
    mjfee
    Nov 5, 2025
    5.0
    Drew was super helpful and walked me through everything. Great service!
  • HL
    happie lyfe
    Oct 25, 2025
    5.0
    If I could give more than 5 stars I would. Jose was patient, knowledgeable, listened to my concerns and came up with the perfect plan for my needs.
  • LF
    Lindsay Fish
    Oct 8, 2025
    1.0
    Called the store and you get a call center. Not good customer service - lost my business for sure.
  • RA
    riyadh A
    Oct 3, 2025
    5.0
    The guys who run this store are awesome and super helpful. 5 stars all around. Thank you to Adrian & Jose who helped me today. 100% recommending this location.
  • BB
    BlissBot
    Sep 30, 2025
    5.0
    I would like to express my sincere appreciation for the Verizon representative Drew who assisted us today. He was not only very patient but also extremely professional throughout the entire process. He took the time to clearly explain everything, answered all of our questions, and made us feel truly supported. And he also brought the best value and deal to the consumer. His professionalism and customer-first attitude left me with a very positive impression of Verizon.
Read more reviews on Google

Frequently Asked Questions About Verizon

What types of products does Victra offer at the Costa Mesa location?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection products.

What brands can I find at the Victra Verizon Authorized Retailer in Costa Mesa?

You can find popular brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox, PureGear, and Mophie.