Verizon

4.7
250 reviews
Get DirectionsCallWebsite

Business Details

401 E 17th St, Costa Mesa, CA
92627, United States
(949) 873-5323
https://www.victra.com
GoogleFacebookInstagramTwitterLinkedIn

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Costa Mesa, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
401 E 17th St, Costa Mesa, CA
92627, United States

Hours

Reviews

4.7
248 reviews
5 stars
219
4 stars
9
3 stars
2
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and dedication to resolving issues, with specific mentions of employees like Drew, Jose, and Adrian.

Negative Experiences

Several reviews highlighted negative experiences, including accusations of misleading sales practices and poor service, particularly at Victra locations.

Knowledgeable Staff

Customers frequently noted the staff's knowledge and ability to explain products and services clearly, contributing to a positive shopping experience.

Mixed Reviews on Pricing

While some customers appreciated the deals and discounts offered, others expressed frustration over unexpected fees and charges during transactions.
  • KH
    Kevin Horn
    6 days ago
    5.0
    Upgrade process was simple and efficient. Staff were knowledgeable and easy to work with. Not pushy!
  • MP
    Mark Peacock
    Dec 26, 2025
    5.0
    He was patient, informative - super helpful
  • SR
    Shelley Rabbitt
    Dec 24, 2025
    5.0
    Everyone was super helpful and considerate
  • DS
    Daniels Pool services
    Dec 2, 2025
    5.0
    AJ, Adrian, and Jose at the Verizon store provided some of the best customer service I have ever experienced. They truly went above and beyond for us! On our original visit, we purchased a phone and home internet. We were so impressed with the service that we came back and ended up adding two more phones, two watches, a tablet, and two additional home internets to our family plan. They worked with us over the course of three days, even contacting corporate multiple times to make sure a complicated situation with our new phones was fully resolved. They were patient, professional, and determined to make sure we left completely satisfied. It’s rare to find a team so dedicated to their customers. If you need anything at Verizon, this is the team to see! Highly recommend
  • SF
    sally fuller
    Dec 2, 2025
    1.0
    If negative stars were an option, that’s what I would give this business. It is a “Victra” location, not a real Verizon store. They scammed me into a business account where the service did not work. Calls were constantly dropping and completely unreliable. Bottom line, do not do business with this people.
Read more reviews on Google

Frequently Asked Questions About Verizon

What types of products does Victra offer at the Costa Mesa location?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection products.

What brands can I find at the Victra Verizon Authorized Retailer in Costa Mesa?

You can find popular brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox, PureGear, and Mophie.