Verizon

Reviews

• TA

  Tatum Alexander

  3 days ago
  1.0
  This store was horrible!! The manager was extremely rude and he acted like he had seen one too many videos online of Karens because he was acting like he was in one of those videos. Saying “ You cant reccord me” when a phone was no where near his face ( or recording) He made a scene in public infront of others just trying to peacefully shop. And when we asked questions he acted like he was above us and said he wouldn’t answer any questions. Overall, the experience was distressing and distracting to other costumers when the situation was entirely avoidable. Very disappointing!!
• SD

  Sandy Douglass

  Nov 6, 2025
  1.0
  If I could give minus stars, I would. Did you know that most "Verizon" stores are actually NOT Verizon? They are "authorized dealers" that Verizon "corporate" ( the one in Corte Madera) does not recognize. Our story is very long and complicated and really required an apology from someone , but, evidently, no one, certainly not Amin, chooses to do that. His basic response was, you should have come here in the first place. Of course, if I had known that the "Verizon" store on 4th St San Rafael wasn't REALLY a Verizon store, I would have done that and not wasted 16 hours ( 16 hours!) of my life trying to untangle a mess so I could a refund. If you chose Verizon service, be sure you check to make sure that you are dealing with the "real" Verizon (corporate) but don't go to Corte Madera. I think there's one in Novato.
• MS

  Matthew Soldo

  Nov 4, 2025
  1.0
  Incredibly poor service.
• JF

  Jeffrey Finn

  Oct 16, 2025
  1.0
  Verizon Corporate Store - Corte Madera, CA Reviewed anonymously As a longtime former telecom professional, I've seen customer service evolve--and not always for the better. My recent experience at Verizon's Corte Madera store was one of the most disappointing I've had in years. When my Samsung S24+ developed a serious speaker issue, I biked through the rain to the store, expecting the same courtesy I'd received before--like staff calling my account holder for authorization. Instead, I was told that prior help was "non-standard policy." I left soaked and dismissed. Calling Verizon's 800 number was a mixed bag: the first rep was slow and unprepared, but the second was excellent--she waived the $49 fee and shipped a replacement overnight. That was the one bright spot. Then came the eSIM disaster. A UI update triggered automatic eSIM activation while my physical SIM was still installed, killing my service. Back to Corte Madera I went. Again, no help--until I used their landline to call the account holder and get added as an admin. Only then did the staff engage, but what followed was a circus: teasing about fake fees, fumbling fixes, and immature behavior. They removed my physical SIM without asking and activated eSIM, eliminating my ability to use a backup phone. I understand Verizon is moving toward eSIM. What I don't understand is the lack of consistent policy, the poor treatment of customers--especially older ones--and the absence of respect. I saw no employees over 50. Is age bias at play? This store needs serious training, leadership, and a reminder of what customer service used to mean. I won't be returning.
• MR

  Michael Rodriguez

  Oct 8, 2025
  1.0
  I’m told over the phone that I need to go into the store to switch out my phone, and everything will be taken care of. When I got there, that wasn’t the case, because they didn’t have the phone I ordered. And I was told that it had to be done by mail. I go online to take care of this, and now I’m being told that I need to go to the store. The greeter at the front door of the store does not need to be in Customer Service. There’s no need to be rude and dismissive.

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