Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Cerritos for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.0
219 reviews
5 stars
87
4 stars
19
3 stars
13
2 stars
13
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted a lack of basic customer service, with staff often dismissive and unhelpful, particularly towards existing customers.
Staff Attitude
Several customers reported rude and unprofessional behavior from staff, including managers, leading to a negative overall experience.
Sales Focus
Many reviews indicated that the store prioritizes sales over customer assistance, with staff only willing to help if a sale is imminent.
Inconsistent Experiences
While some customers reported positive experiences with specific representatives, these were overshadowed by a majority of negative feedback regarding service quality.
Operational Issues
Customers frequently noted problems with store hours, including early closures and long wait times, contributing to frustration.
- RBRhea BAug 3, 20251.0Basic customer service is lacking at this store. I strongly advise against coming here. We are new customers to Verizon and have had the worst experience setting up our account and getting the upgraded phones we selected. We are no strangers to waiting when switching providers, but to wait 3.5 hours only to be told the upgraded phone requested was not in stock and that they ordered the wrong device by mistake, then to return when told correct phone is in stock only to find it’s the wrong color. It’s a serious head scratcher. There was no interest in correcting mistakes. It’s plain to see they are not interested in basic customer service and are only in the business of making a sale. We no longer will come back here and will deal with company customer service line and/or a Verizon company store.
- JPJose PlacidonJul 24, 20251.0Some salespeople are very rude
- COChad OsunaJul 8, 20255.0I live down the street from the Huntington Beach Verizon and 100% of the time will drive to the Cerritos store. Best wait times and service of any of the Verizon stores I've had to visit of the years.
- ASAmit SainiJun 13, 20255.0Good
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Cerritos?
The Verizon store in Cerritos is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
What brands of smartphones are available at the Verizon Cerritos store?
You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon Cerritos store.
Does Verizon Cerritos offer online ordering and pickup options?
Yes, you can place orders online with options such as in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
How can I schedule an appointment at the Verizon store in Cerritos?
You can schedule your in-store appointment online via the Verizon website or through the My Verizon app.
What types of products and services does Verizon Cerritos offer?
Verizon Cerritos offers mobile plans, wireless internet plans including 5G Home Internet, voice plans, Fios Internet plans, as well as business cell phones, hotspots, tablets, and laptops.
What payment methods does Verizon Cerritos accept?
Verizon Cerritos accepts checks, debit cards, and mobile NFC payments, and does not require cash only.
Is free Wi-Fi available at the Verizon store in Cerritos?
Yes, Verizon Cerritos offers free Wi-Fi for customers visiting the store.
Which pet stores and clinics are nearby Verizon Cerritos?
Nearby pet-related places include Vetco Vaccination Clinic, Vetco Total Care Animal Hospital, Petco, Just Food For Dogs, and VETCO Vaccination Clinic at PETCO, useful if you want to combine errands for your pets along with your Verizon visit.
Are there any restaurants close to Verizon Cerritos where customers can dine?
Yes, Mimi's Cafe is nearby, offering breakfast, brunch, and café-style dining, a great spot to eat before or after your Verizon visit.
What shopping options are available near Verizon Cerritos for apparel and entertainment?
Nearby you can find Men’s Wearhouse for men’s clothing, Hibbett Sports for sporting goods and shoes, and Game Stop for video games and electronics, allowing a convenient shopping trip alongside your visit to Verizon.