Verizon

3.2
326 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Cerritos for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
12603 Towne Center Dr, Cerritos, CA
90703, United States

Hours

Reviews

3.0
219 reviews
5 stars
87
4 stars
19
3 stars
13
2 stars
13
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted a lack of basic customer service, with staff often dismissive and unhelpful, particularly towards existing customers.

Staff Attitude

Several customers reported rude and unprofessional behavior from staff, including managers, leading to a negative overall experience.

Sales Focus

Many reviews indicated that the store prioritizes sales over customer assistance, with staff only willing to help if a sale is imminent.

Inconsistent Experiences

While some customers reported positive experiences with specific representatives, these were overshadowed by a majority of negative feedback regarding service quality.

Operational Issues

Customers frequently noted problems with store hours, including early closures and long wait times, contributing to frustration.
  • RB
    Rhea B
    Aug 3, 2025
    1.0
    Basic customer service is lacking at this store. I strongly advise against coming here. We are new customers to Verizon and have had the worst experience setting up our account and getting the upgraded phones we selected. We are no strangers to waiting when switching providers, but to wait 3.5 hours only to be told the upgraded phone requested was not in stock and that they ordered the wrong device by mistake, then to return when told correct phone is in stock only to find it’s the wrong color. It’s a serious head scratcher. There was no interest in correcting mistakes. It’s plain to see they are not interested in basic customer service and are only in the business of making a sale. We no longer will come back here and will deal with company customer service line and/or a Verizon company store.
  • JP
    Jose Placidon
    Jul 24, 2025
    1.0
    Some salespeople are very rude
  • CO
    Chad Osuna
    Jul 8, 2025
    5.0
    I live down the street from the Huntington Beach Verizon and 100% of the time will drive to the Cerritos store. Best wait times and service of any of the Verizon stores I've had to visit of the years.
  • AS
    Amit Saini
    Jun 13, 2025
    5.0
    Good

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Cerritos?

The Verizon store in Cerritos is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.

What brands of smartphones are available at the Verizon Cerritos store?

You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon Cerritos store.