Verizon

Reviews

• DB

  Daniel Botero

  2 days ago
  1.0
  This review is specifically about the store manager, Ricardo. Over the last week, I visited this Verizon store three different times after switching my service from T-Mobile to Verizon. Visit 1: Sunday, January 4 On my first visit, the sales representative was excellent. He was professional, helpful, and handled the service switch efficiently. That experience was the only reason I felt comfortable returning to the store to complete the remaining steps. Visit 2: Tuesday, January 6 The store was busier than the first visit, and that was not an issue. I had no problem waiting, and I was being patient. However, I noticed that while multiple customers were waiting, the manager, Ricardo, appeared to be doing very little to support the team or help move the line along. Even when there were no new customers arriving, he stood around scrolling on his iPad, acting more like a “check-in person” even though the store already has a kiosk for that. From what I observed, he was not assisting staff, not helping customers, and not showing any urgency or leadership. After about 30 minutes, Ricardo finally approached me, but his attitude made it very clear he was bothered that he had to engage. I explained I was there to get a phone activated. He listened for only a few seconds before quickly dismissing me and telling me he could not help and that I needed to call Verizon. This was incorrect, and it felt like he simply did not want to do the work. When I pushed back and repeated what he had said, he sarcastically responded, “You should work here.” After that, I stayed in the store waiting to be helped, and I observed that his interactions with other customers were similarly unpleasant. Based on his tone and body language, it was obvious customers were uncomfortable and irritated after speaking with him. I left that day without getting helped, and I regretted ever coming into the store. Visit 3: Saturday, January 10 Four days later, my wife went in to return phones and ask a few questions. Unfortunately, Ricardo was the one who helped her. Again, he was unprofessional, dismissive, and condescending. My wife repeated information she had received from Verizon customer support online, and it was correct. Ricardo made her feel small by repeatedly telling her she was wrong and speaking to her in a tone that is completely unacceptable for anyone representing a store or brand, especially a manager. Ricardo’s lack of professionalism, poor work ethic, and disrespectful communication have guaranteed that I will never return to this location. In fact, I am already looking into switching back as soon as possible. I strongly recommend going to a different Verizon store. Do not waste your time at this location
• EL

  Evita Lee

  4 days ago
  5.0
  I came Verizon store and honestly, I was a little worried because of the bad reviews. But within five minutes, I met Gabriel, and I wanted to leave a review to say how much I appreciate his patience. My husband has an iPhone 12, and we came in to get the 17 Pro. Even though my husband and I kept asking the same questions, Gabriel answered everything kindly and clearly. He also explained better deals that didn’t require trading in the old phone. I really appreciate that. As an immigrant, the language barrier can be tough, and I also need a bit more time to think things through. Gabriel was patient the whole time and explained everything without any frustration. He really lived up to his name—he was an angel to me. Thank you so much Gabriel.
• TT

  tarvinder singh (TS-Entertainment)

  Jan 3, 2026
  1.0
  I dont like the manager because he is not helpful. they sold me phone and never tell me about billing . everytime i asked them they said james sold you phone and he is not in office. i bought a phone from verison not from james. i will never recommand anyone for this branch. they are scamers.
• JS

  Jacky S

  Jan 1, 2026
  5.0
  Flavio was so nice, calm, and friendly! He went above and beyond helping us choose which phone we wanted and ways to lower our bill. I have had many stressful experiences dealing with phone upgrades in the past and this was the best and easiest one yet!
• CH

  Carolina Henriquez

  Dec 2, 2025
  5.0
  “We had an incredible experience with Flavio at the Verizon store. He went above and beyond to help us He was patient, knowledgeable, and made sure we understood every detail before finalizing anything. It’s rare to get customer service this good nowadays. Highly recommended!”

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