Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Capitola for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.0
253 reviews
5 stars
80
4 stars
38
3 stars
23
2 stars
22
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their assistance.
Wait Times
Numerous reviews mention excessively long wait times, often exceeding an hour, even with appointments, leading to frustration among customers.
Staff Knowledge
There are mixed reviews regarding staff knowledge, with some customers expressing dissatisfaction over employees' inability to assist with basic inquiries or issues.
Store Management
Several reviews highlight issues with store management, including poor handling of customer interactions and lack of accountability for staff behavior.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service and support.
- PMpriscilla marinSep 24, 20251.0horrible customer service, went in to start a new plan. 1. was not even acknowledged took almost 20-25min to get helped even though there was an employe that was free 2. showed up an hour before closing & had to call the verizon dept to clear something so by 6:40ish i told the person helping me that all she had to do was “refresh” my application to get cleared & she rudely said “We can’t get that done today, I already told you” even the verizon worker on the phone was surprised by her tone & what she told me. sad how apprehensive some people are to do their job
- NSNiccola SSep 24, 20251.0Poor customer service, as indicated by many of the one-star reviews. I would not recommend this store.
- S_s1lvie _Sep 23, 20255.0Cat was super helpful and I got a free replacement for my phone. 10/10 Fast service and very kind staff
- LGLuci GSep 14, 20255.010 STARS!! Yesterday’s in person experience with MARIA was stellar! She got me set up with an excellent new plan, helped me select the perfect new phone and iPad, did the contents transfer from both my existing devices and explained some WiFi info I wasn’t clear on. Plus, she made an extra effort to get me even more discounts! After about 2 hours in there was some technical internal issues while were trying to complete another transaction and Here Is Where Maria was amazing! She spent another hour trying to troubleshoot it. About 1/2 in we discovered that part of the issue was me having duplicate passwords. That really fouled things up. For this other problem she worked with JESSICA who also reached out to another supervisor to try to figure out the issue. It turned out to complete this other transaction we were trying to do the Verizon system needs time to process the previous transactions. That made sense. I always get great service from Verizon. This experience was by far my Best Ever! Thank you Maria and Jessica!
- JWJoy WoodJul 18, 20255.0Joanna went above and beyond to help me transfer my 3 lines from TMobile to Verizon. T-Mobile made her jump through all kinds of hoops. Joanna was kind and patient. She tried many things to make it work. I am so happy to be a Verizon customer thanks to Joanna.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Capitola?
The Verizon store in Capitola is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon Capitola store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment before visiting the Verizon Capitola store?
Yes, you can schedule an in-store appointment online for convenience before your visit.
What delivery and pickup options does Verizon Capitola offer?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods are accepted at the Verizon Capitola store?
They accept debit cards, mobile NFC payments, pay checks, and do not require cash only.
Which brands are sold at Verizon Capitola?
They carry brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of products are available for business customers at Verizon Capitola?
They offer business cell phones, mobile hotspots, tablets, and laptops.
Which popular yoga studios are located near Verizon Capitola?
PurePower Yoga and Hot Elevation Studios are nearby yoga options for customers in the area.
Are there any dining options near Verizon Capitola for a quick meal or coffee?
Main Street Bagels, a bagel shop and coffee place, is nearby for a quick bite or coffee before or after your visit.
What outdoor or sporting goods stores are close to Verizon Capitola?
Outdoor World Sporting Goods is nearby, offering outdoor gear and sportswear for enthusiasts visiting the area.