Verizon

Reviews

• LK

  Lisa K

  Nov 16, 2025
  1.0
  Worst in store experience ever. Girl “greeting” people is rude and condescending, but if you are Hispanic she’s more than happy to help you. Wish I got her name but management if you care to narrow it down as to who she was -she was there on November 15th at around 2:30 pm and also on Sun at around 2:00 pm on the 16th. Then after the snobby attitude from front door girl (both days) I had the displeasure of receiving the same condescending attitude experience from the sales person Jennifer ( both days). Jennifer was part 2 to the horrible service at this store…continues to talk to you like you’re a child. But sure kisses up to the manager girl in a completely different attitude I noticed then switches right back down to her crappy attitude back towards me. Repeatedly saying “just like I said” then again referring to “just like I said”! Just abysmal service from start to finish. Didn’t think Verizon could manage to be worse than the phone service I received prior to having to go into a store but they managed to out do themselves with the horrible in store experience. Would NEVER recommend Verizon on ANY level to anyone. They’ve really managed to lower the bar from years ago when I had them and they were great but NO MORE BY A LONG SHOT.
• CR

  Carlos Ramos

  Nov 13, 2025
  1.0
  Coincidently I was planning to visit this Verizon store and read the reviews. Almost universally, the sentiment is that Verizon - thru its lease the logo and name program - is compiling complaints on top of complaints mixed with poor or very poor customer service if and when INSIDE the store! Furthermore, Verizon Executive Offices are equally pathetic! I do not know any of these Reviewers BUT I have experienced SIM card lock issues since 25 JUly! Executive Offices as well as a Main Verizon store in my city and Third Party store in a different city each are worthless when it comes to unlocking and restoring my phone. They went as far as to disguise my iphone as being a different style of phone so they could re-issue MY NUMBER that I have used for 8 years!! My business cards my letterhead also have this number imprinted! Think about the COSTS that Verizon through its needless locking policies, and unhelpful and impotent staff, and executives are causing me! Plus I have no functional phone!! I will not be coming to this store as I had planned to next week. The reviewers that have shared their experiences have assisted me in saving my time, my gas and my frustration. For those who wish to know I took this matter to Better Business Bureau and to FCC. All these agencies including Verizon Executive CEOs are totally unhelpful, cannot read, and are liars. Sorry but after 8 years of uninterrupted carefree service, VERIZON decided that they need to have extremely angry, inconvenienced, and very frustrated FORMER customers! Such a very stupid way to conduct business. Look into the Verizon Wireless national law suit!!! Selling the name to third parties who are bunglers have I feel led this once reliable brand into the toilet!! I am very upset, inconvenienced especially when being forced to purchase a new phone is so unnecessary and avoidable! Unlock my phone!! That should never have happened in the first place! i RATE vERIZON AS pathetic!! Avoid all Verizon stores, Im going to another provider. Sorry but facts are facts. thank you.
• KA

  kamden Andrews

  Nov 9, 2025
  1.0
  The girl at the front, Andrea is extremely rude and needs her attitude checked by management. Upon entering Andrea had already had an attitude with my mother and I. Extremely disrespectful and needs to be re-trained on how to treat customers. Do better if you don’t like your job quit. Sal was amazing and this one star is for Sal.
• RA

  Ruslan Arakelian

  Oct 28, 2025
  1.0
  Today I came to the Verizon store at 1729 N Victory Pl, Burbank, CA to complete a simple trade-in. Instead of being treated professionally, I was verbally insulted, disrespected, and told to leave after calmly recording a short video of my visit. One employee escalated the situation, raised his voice, and even threatened me with physical harm, while another falsely claimed I “broke the law” for simply filming in a public retail space. This kind of behavior is completely unacceptable and unprofessional, especially from a brand that represents itself as a national leader in communication and customer care. I felt unsafe and humiliated for doing nothing more than trying to hand in my phone. I’m filing formal complaints with Verizon Corporate, the Better Business Bureau, and the California Attorney General, and I have video evidence of the incident. Customers deserve to be treated with respect — not hostility and intimidation. This store needs serious internal review and retraining before something worse happens. Update: This incident is now officially under investigation by the Burbank Police Department (Report # 25-56703, Officer Khanlou #16577)
• AM

  Ana Maddison

  Oct 16, 2025
  1.0
  I purchased an iPhone 17 Pro from here but the unit was defective. It had a software glitch so I took the phone back and asked for an exchange. The one of the store employees told me to “update the phone” to fix the glitch, but the patch notes on the software update don’t mention the glitch, so it’s obviously not going to fix the issue. The glitch is related to the hardware circuitry and processor binning. It’s basically a low quality unit that barely passed quality control, so I wanted another unit. The employee charged me a restocking fee and exchanged the unit, but with again, another defective unit. I could tell that this unit would be defective because the box was damaged, and this iPhone is a sensitive electronic device, but I didn’t know it would have the same glitch. The software glitch from the hardware defect was less pronounced but still present but we didn’t know that at the time of the exchange. I only asked to swap the exchange with a different unit on their shelves because of the damaged box, but the employees persisted that the device was “fine” and the box was just “scuffed” and that the exchange was not allowed. The employees were relentless in denying the exchange, then they finally told me to “take it up with customer service” to solve the issue. I was then at this store for over an hour and thirty minutes because Andrea, their manager, decided to lie to customer service representative by stating that “the device is fine” even though she never tested the device, let alone opened the packaging to look at it. She would roll her eyes when I told her that the product was defective, simply because she thought that the box was “scuffed” and the device was “fine” without ever testing it or even looking at it to clearly see the fried processor causing a glitch in the animation. I stated many times that the product may be in visibly good condition without any physical damage but it has a software defect from the hardware within the phone but nobody at the store cares to listen, and they even lied to customer support reps over the phone stating that “the phone is fine” even when they never opened the package to check the phone. I saw the damaged box and knew it had negatively impacted the sensitive electronics device, but nobody cared at this store, and they even lied to customer support representatives over the phone, causing the support reps to state that “the device is fine” when nobody ever looked at or tested it. This issue isn’t something that can be fixed with a software update, and in fact the Apple engineers never even mentioned fixing this in their software update notes of what’s fixed. Unbelievable, they exchanged my defective device with another defective device and then said that they can only exchange a product one time. Both units are defective. I’ve never seen a store exchange a defective device with another defective unit and then decline to exchange it again for a standard unit.

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