Verizon

3.7
493 reviews
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Business Details

6041 Lone Tree Way, Brentwood, CA
94513, United States
(925) 626-3480
https://www.verizon.com/stores/details/california/brentwood/brentwood-station-1154002
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Brentwood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6041 Lone Tree Way, Brentwood, CA
94513, United States

Hours

Reviews

3.5
313 reviews
5 stars
147
4 stars
45
3 stars
25
2 stars
22
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rudeness and lack of assistance from staff.

Long Wait Times

Numerous reviews mentioned long wait times for service, often exceeding an hour, leading to frustration among customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had negative encounters, indicating inconsistency in service quality.

Sales Practices

Several reviews highlighted issues with misleading sales practices, including unexpected charges and unfulfilled promotional offers.

Store Environment

Customers noted uncomfortable store conditions, including overcrowding and inadequate seating.
  • AS
    Alt Scar
    4 days ago
    5.0
    gracias Ruth excellent
  • OH
    Owen Hullinger
    Dec 20, 2025
    5.0
    Matt was on his way out, but put us with Tyler. Honest with the process and looked out for what was best for us.
  • AE
    Alan Espinosa
    Dec 16, 2025
    1.0
    Worst customer service ever, The manager on duty, he’s so rude and disrespectful , I went to return my phone and he was calling me stupid and told me that I didn’t do anything correctly, I don’t recommend a store. They have the worst customer service ever.
  • VG
    Victor Garcia
    Nov 17, 2025
    1.0
    I walked in to purchase an ITSKINS MOTO RAZR 2025 case that the Verizon website showed as “in stock” at this location. When I asked an employee to help me find it, they just pointed toward the shelves instead of checking the inventory or explaining why the item showed as available online but wasn’t on display. Even if that specific case wasn’t in stock, the website also showed other Razr cases available—yet none were on the shelves. The lack of effort and communication was disappointing, and experiences like this are exactly why I choose T-Mobile over Verizon. Timeframe: Mon, Nov 17 @ 4:00pm
  • CD
    Chris Dickson
    Nov 17, 2025
    1.0
    Came in to replace a phone. This store conned me into a new plan claiming I would pay less. My bill ended up being 120 dollars more. Now I am with customer service listening to them read a script and not helping me in the slightest. They are even saying removing the 2 additional phone lines I dont use and have never used will raise my bill. By the way the lines have been costing me 50 bucks a month. Shame on you Verizon. This customer will be moving to T mobile.
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon Brentwood location?

The Verizon Brentwood store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What products can I find at the Verizon Brentwood store?

The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops.