Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Brea for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
185 reviews
5 stars
89
4 stars
23
3 stars
18
2 stars
4
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and lack of assistance with issues.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unprofessional and lacking product knowledge.
Appointment Issues
Customers expressed frustration over appointment systems, with many reporting that scheduled appointments did not reduce wait times.
Mixed Experiences
There were a mix of positive and negative experiences, with some customers highlighting excellent service from specific employees, while others faced significant issues.
Fraud Concerns
Several reviews mentioned concerns about fraudulent practices and misleading information regarding billing and services.
- KHKelly Horn5 days ago5.0had a wonderful experience at Version Brea thanks to Natalie. She was incredibly helpful, patient, and so kind to both me and my dad. She took the time to explain everything clearly, made us feel comfortable, and went above and beyond to make sure we had a great visit. Thank you, Natalie, for your exceptional service!
- KMKoko MeadowsOct 31, 20251.0the absolute worst customer service sorry i bothered you today! I went into the store because I have been dealing with customer service for six months (same problem every month) over the phone in India or the Philippines or wherever and I really needed someone to speak English to. Hours and hours on the phone. I decided to go into the store to get help they were not any better can They do nothing without the manager there? Canceling my Verizon contract
- DMDenise McCarthyOct 29, 20251.0My husband made an appointment at the Brea Verizon store for 1 pm. He tried multiple times to login to the kiosk, but the system did not recognize his email. There was no confirmation number in the email he received, so he could not log in with that either. He tied to ask for assistance, but no one at the store would help him. His only alternative was to stand at the end of a VERY long line with those who had not scheduled appointments. Terrible service! Would not recommend.
- JJJ.J.Oct 3, 20251.0DANNY FROM BUSINESS DEPT IS NOT TO BE TRUSTED. WHATEVER HE SIGNS YOU UP, IT IS COMPLETELY DIFFERENT WHEN YOU GET YOUR BILL.
- APAlex ParkSep 26, 20251.0This place is ridiculous. The first time, they said it's an hour wait. You can make an appointment if you don't want to wait. I made an appointment. Got there checked in 10 minutes before my 4PM appointment. At 4:05PM, a guy came out and said oh we are backed up today you'll have to wait 30-45 minutes. WHAT IS THE POINT OF MAKING AN APPOINTMENT??? DON'T USE VERIZON UNLESS YOU LIKE THIS KIND OF SERVICE.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Brea?
The Verizon store in Brea is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which brands of smartphones can I find at the Verizon Brea store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Brea store.
Does Verizon Brea offer online ordering and in-store pickup?
Yes, Verizon Brea offers online ordering with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can I schedule an appointment to visit the Verizon store in Brea?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a more convenient visit.
What types of services does the Verizon Brea store provide?
The Verizon Brea store offers mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Are used goods available for purchase at Verizon Brea?
Yes, Verizon Brea sells used goods alongside new products.
What payment methods are accepted at the Verizon store in Brea?
Verizon Brea accepts debit cards, mobile NFC payments, and paychecks. Cash-only payments are not required.
Is there a Starbucks near the Verizon Brea store where I can grab a coffee before or after my visit?
Yes, Starbucks is located near the Verizon Brea store, providing a convenient spot to enjoy coffee or a snack before or after your appointment.
Are there any retail centers close to Verizon Brea for additional shopping?
Yes, the Imperial Center East shopping center is nearby, offering various retail stores to visit along with Verizon.
If I need locksmith services after visiting Verizon Brea, where can I go?
KeyMe Locksmiths is located near Verizon Brea and can provide professional key and locksmith services if needed.