Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Berkeley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
254 reviews
5 stars
175
4 stars
20
3 stars
10
2 stars3
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Ryan, Daniel, and Kevin.
Sales Experience
Several reviews highlighted positive sales experiences, with staff providing thorough explanations and assistance during phone upgrades and purchases.
Technical Issues
Multiple customers reported frustrations with technical issues, including problems with phone activation and data transfer, leading to dissatisfaction.
Billing Concerns
There were significant complaints regarding unexpected charges and discrepancies in billing, with some customers feeling misled about costs.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.
- AFAbel Fosten2 days ago5.0Very pleased w svc and advice at this location - especially w RICK; he is great asset to your company.
- CDCarpe Dudem4 days ago5.0Had a great experience trading my old iPhone for a new one. The truly knowledgeable staff was super nice and helpful. Recommended.
- CAChloe Allen4 days ago5.0Jessica was super helpful!!! She fixed my phone right away and for free :)
- AWAri WilliamsNov 11, 20251.0NEVER order a phone through Verizon for pick up. They told me the order would be ready in two hours... that was 12+ hours ago. You cant even contact a store representative. Verizon sucks but this sent me over the edge.
- NNNolanNov 2, 20251.0Regrettably, I was lied to by an employee at this location. They promised that if I upgraded my home internet plan to a faster speed, I would receive a gift card and a promotional item. This promise turned out to be false, and the internet speed was actually much slower than my original plan. Despite calling over 10 times to resolve the issue, I've made no progress. Please exercise caution, as they may say anything to make a sale.
Frequently Asked Questions About Verizon
What is Victra and what services do they offer?
Victra is a local Verizon Authorized Retailer in Berkeley, CA, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Victra in Berkeley?
Victra is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.
What payment options are accepted at the Victra Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup services.
What brands of devices and accessories can I find at Victra?
Victra carries brands like Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and several more.
Can I recycle electronics at the Victra store?
Yes, Victra offers electronics recycling services.
What languages are spoken by staff at Victra Berkeley?
Victra staff speak English and Spanish to assist customers.
Which nearby transit station can help me get to Victra in Berkeley?
The BART Station nearby provides easy transit access to Victra's location on 2209 Shattuck Ave.
Are there dining options near Victra where I can eat before or after my visit?
Yes, you can visit nearby restaurants like Chipotle Mexican Grill, Baja Fresh, Kokolo Donburi, Krispy Krunchy Chicken, or Zino Mediterranean Restaurant.
What other useful services are close to Victra in Berkeley?
Nearby services include FedEx Office Print & Ship Center for printing and shipping, The Luggage Center for travel accessories, and Berkeley Wireless Research Center for educational resources.