Verizon

4.5
613 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Apple Valley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
20262 Us Highway 18, Apple Valley, CA
92307, United States

Hours

Reviews

4.5
610 reviews
5 stars
500
4 stars
31
3 stars
19
2 stars
7
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, patience, and professionalism, with specific mentions of employees like Sal, Sergio, and Reanna.

Sales Experience

Several reviews highlighted a high-pressure sales environment, with some customers feeling misled about pricing and additional services.

Store Environment

The store was frequently described as clean and inviting, contributing to a positive shopping experience.

Mixed Experiences

While many had positive interactions, there were notable complaints about issues with billing and trade-ins, leading to frustration for some customers.
  • LB
    Liz Bell
    4 days ago
    5.0
    They know what they're doing and they are very pleasant polite and very good
  • KP
    Karen Paul
    Jan 1, 2026
    5.0
    Brandy was very helpful and very knowledgeable and very patient with me...
  • RT
    RoberT T
    Dec 30, 2025
    1.0
    More worried about selling you the most products and offering no help after. When it comes to porting over a phone number or changing the plans like they promise to do for you when they pull one over on you for buying multiple devices. So just expect no help.
  • DR
    Destainee Rudison
    Dec 22, 2025
    5.0
    I’ve been wanting to switch back to Verizon for some time now and decided before I choose the store to read the reviews, and I’m so glad I did. My hubby and I went to the Apple Valley location and worked with Savannah S. Let me say this young lady was such a joy to work with and really went above and beyond to help my family get set up with new phones, tablets and watches! There was a slight issue with my phone at the end but she is asking care of it. She was patient and very HONEST about everything as far as pricing goes and what we are going to pay and went over everything in detail! I highly highly highly suggest this location and I promise you you’ll be so lucky if you get the opportunity to be helped by Savannah!
  • SS
    Sam Scantlin
    Dec 3, 2025
    5.0
    Savannah was very helpful. One concern is a glitch in their system that gave me a credit, but not immediately. So I had to pay up front.

Frequently Asked Questions About Verizon

What products and brands does Verizon in Apple Valley offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection featuring brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the operating hours for Verizon in Apple Valley?

The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.