VCA Civano Animal Hospital and Emergency Center

Reviews

• MM

  Michelle and Mike

  2 days ago
  1.0
  Do not go here, they are not really a part of the VCA organization, and the entire place is set up with misleading information designed to confuse owners. We called VCA Broadway first to try get an emergency consultation and they told us the wait time and the fee of $189, we then called VCA Civano and got an appointment and I confirmed with them the Emergency consultation was $189. I then saw on their website there was a VCA Care Plan that for $55 covered a lot of things including emergency visits. Turns out this was all too good to be true. The next day my husband brought our dog to VCA Civano, checked in told them the story that we were told the fee and that we got the care plan etc. During the visit my husband was told to sign paperwork allowing for care but what was not explained was the cost of the service was $900 and that they don’t accept the VCA Care Plan. This was only advised at the end of the visit, and they were expecting my husband to pay $800. A few things to highlight, husband is a disabled US Vet, and our dog is a service dog, and they completely took advantage of a disabled veteran. He is a veteran whose only income is VA Disability, and I am a Federal Employee who had at that point missed out on paychecks and money was tight. Had the staff explained the costs and asked why he kept saying “we have the care plan” this situation would have never happened. The facts are despite being listed as a VCA Hospital, having VCA logos on their paperwork, website and card machines they are a rogue entity that do not follow the same rules as the rest of the VCA hospitals. A technician had my husband sign paperwork without explaining that he was authorizing $800+ in charges. He believed the costs were covered by the VCA Care Plan, which VCA’s own website advertises. Only after all services were performed did staff tell him, “We don’t take the VCA Care Plan.” Their card machines, paperwork, and signage all say VCA, yet they claimed they are only “associated” with VCA and are “new to the program,” despite being part of VCA for over a year. There was clear misrepresentation, zero communication, and they took advantage of a vulnerable veteran in a moment of stress. This clinic needs to improve its transparency and honesty. We will be contacting the Arizona Attorney General and the Veterinary Medical Examining Board.
• KP

  K Parish

  Nov 10, 2025
  5.0
  I give this Animal Hospital 10 stars if I could It has been beyond professional and helpful. The first phone call, scheduling, intake (they carried him inside for me!) veterinary assistant was very informative. The veterinarian was professional informative and did excellent work (surgery). Finally the after care has been considerate and supportive and very helpful. I would recommend this facility to everyone! Thank you for the excellent care of my dog!!
• GC

  Geri Chaney

  Oct 31, 2025
  5.0
  My schnauzers were attacked by coyotes in my backyard. They killed my old dog and the two girls were badly wounded. I called my vet but they couldn't handle the trauma, so they recommended Civano for treatment. One dog suffered life threatening injuries, broken ribs, punctured lung, numerous bite wounds and was in ICU for 36 hours on oxygen. When they stabilized her, she underwent surgery to repair the damage. The other was in the vet for about 12 hours and had surgery to repair her wounds but came home that night. From the time I called in, came to the hospital and my girls were taken in for stabilization and treatment, everyone was so very kind and compassionate. I waited while they got them stabilized. Dr Solis came in to talk to me and let me know what would be done. Every tech, staff member and doctor explained the process in great detail. I was given an approximate estimate. Emergency clinics are very expensive and I am so grateful that they were able to save my girls. This happened early Saturday morning. When I left to go home, I was assured that I would be kept apprised of their situation. I received several progress reports and was able to take one home late Saturday night. The other was in hospital until Sunday night. I was in contact with the staff every few hours. This was a nightmare that I hope no-one should every experience and with the kindness and compassion we were shown by all involved, I was able to "hold it together" as best I could. Graci came home late Sunday night and actually walked out of the clinic. She has been recovering nicely at home. Willow is doing well and we took her in on Wednesday for a drain removal. Things are healing for both dogs. Today Graci gets a bandage change as she had a chest tube in while in hospital, but it was removed when her oxygen levels returned to normal. I have volunteered at animal shelters, in the veterinary ward and at a low cost spay, neuter, surgical center for many years. I al have worked in rescue for almost 20 years, so I have some knowledge about veterinary medicine. If I hadn't had this knowledge, I'm not sure I could have handled the situation well. I understand the cost of emergency veterinary medicine and treatment. The veterinary world doesn't do this for the money but because they care. I had several veterinary doctor and tech friends in Texas. I moved back to Arizona last December. Charges were more than original expected, but because of Graci's status, the treatment was necessary. It's so sad that people want to accuse vets of being greedy and in it for the money. That's all I will say on that subject. I am also grateful that I had the means to pay for this treatment. I am beyond devastated about this tragic event, I can't imagine having to euthanize my fur babies because I couldn't pay for their care.
• JW

  Jo Wilson

  Oct 5, 2025
  1.0
  Outrageous prices, along with poor customer service, make this clinic one of the worst I have ever been to. And, they also do not examine your pet in the exam room with the owner present. My question is, why not? Save your money and go elsewhere.
• NR

  NANCY RASH

  Sep 4, 2025
  5.0
  a friend recommended them, and I will forever be grateful. my 4 y/o dog, my girl, my whole heart- my Scarlet Rose is dealing with valley fever, and the x-ray revealed she'd swallowed three rocks at some point. with amazing care and precision Dr Juhl and Tiffany were able to extract the rocks via endoscopy. Dr Steinke was the first to greet us the week prior and did the exam to find the rocks and diagnose the valley fever-she entered the room and sat right on the floor and used her calming voice to calm my terrified girl (and me). she also called me the next day to check on Scarlet, and I am sorry I did not get the name of the vet tech who assisted her that day who was also great. the front office staff are busy but professional and efficient- this is a drive for me but worth it, grateful for every interaction I've had-they text, they call, they care, and they're there 24/7. so appreciative.

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