Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Springerville, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
187 reviews
5 stars
146
4 stars
11
3 stars
6
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Weston, Kiwi, and Dani.
Efficiency
Several reviews highlighted quick service and efficient problem-solving, particularly in phone upgrades and troubleshooting.
Knowledgeability
Customers appreciated the staff's product knowledge and ability to answer questions, although some noted inconsistencies in employee expertise.
Long Wait Times
Multiple reviews mentioned long wait times due to insufficient staffing, leading to frustration among customers.
Sales Practices
Some customers expressed dissatisfaction with perceived aggressive sales tactics and issues with honoring promotions or agreements.
- CDChris Driscoll3 days ago4.0I would give this place a one star, but Yiselle. This girl was so kind, understanding, and helpful. I wish I had gone to her in the first place. I could go on and on about how bad the customer service is, but she made up for a lot of their screw up. She's knowledgeable and actually helps. Thanks Yiselle! I hope you see this.
- MBMark BeadlesOct 4, 20255.0Weston was working by himself. He was waiting on another customer when I came in for a screen cover. He greeted me right away and explained he'd be with me !s soon as he could. Listening to him speak to the other customer, I found him to be knowledgeable, courteous, and very understanding of her needs. He went above and beyond to make sure she was able to get a discount she was entitled to. When it was my turn, it was quick and easy. I needed a liquid screen. Weston jumped into action and had me on my way in 10 minutes. Great employee!
- YYYOct 1, 20251.0The employees in the springerville store are like car sales men. They will tell you anything but they don't know anything until after the fact. They will tell you anything to get a sale and then not honor the agreement. After the sale goes thru they say you didn't get this part of the agreement because of this loophole.
- KBKat BoswellAug 17, 20255.0Weston and Manuel were so fantastic in helping with options and discounts. These two know their stuff and upgrading to a new phone was absolutely seamless. They were honest and entertaining working together to make sure we were taken care of. These two are amazing. They even suggested a place for lunch that was fantastic. Thanks y’all!!
- LBLeonard BoswellAug 17, 20255.0Weston is awesome!
Frequently Asked Questions About Verizon
What types of wireless devices does Victra offer at its Springerville store?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the regular store hours for Victra in Springerville, AZ?
Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Which brands can I find at the Victra Verizon Authorized Retailer in Springerville?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and others at Victra.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup services for your convenience.
What payment options are accepted at Victra in Springerville?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra provide any device protection or accessories?
Yes, Victra offers accessories and device protection including cases, audio and power accessories, and wearable devices.
What languages are spoken at Victra in Springerville?
Victra staff speak both English and Spanish to assist customers.
What nearby dining options are available around Victra in Springerville?
Nearby dining options include Ditty’s Pizza, Round Valley Pizza, China Garden, and Goobs Pizza, great for grabbing a meal before or after visiting Victra.
Are there any accommodation options close to Victra in Springerville?
Yes, nearby accommodations include X Diamond Ranch and Americas Best Value Inn Springerville, convenient for visitors needing a place to stay.
What nearby services can assist with shipping and financial needs near Victra?
You can find UPS Authorized Shipping Outlet for courier services, Coinme for financial services and ATMs, and Western Union for money transfer services near Victra.