Verizon

4.0
752 reviews
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Business Details

400 N Highway 90, Sierra Vista, AZ
85635, United States
(520) 417-1143
https://www.verizon.com/stores/details/arizona/sierra-vista/sierra-vista-341533
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About

Cell Phone StoreElectronics Store
Visit our store at Sierra Vista for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
400 N Highway 90, Sierra Vista, AZ
85635, United States

Hours

Reviews

3.9
477 reviews
5 stars
272
4 stars
74
3 stars
29
2 stars
25
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude and unhelpful staff, long wait times, and lack of assistance.

Sales Practices

Several reviews mentioned aggressive sales tactics and misleading information regarding promotions and pricing, leading to dissatisfaction.

Staff Knowledge

There were mixed reviews on staff knowledge, with some customers praising helpful and knowledgeable employees, while others criticized incompetence and lack of training.

Store Environment

Customers noted issues with long wait times and uncomfortable seating, but some also appreciated the cleanliness and organization of the store.

Overall Experience

While some customers had positive experiences with specific employees, the overall sentiment indicated a decline in service quality and customer care.
  • EH
    Edmund Harris
    6 days ago
    5.0
    This Store Is Helpful
  • CA
    Cesar Ayala
    Nov 4, 2025
    5.0
    I just want to give a big shoutout to Robert! He made what could’ve been a dreadful experience absolutely amazing. His honesty and professionalism made upgrading my plan so easy. Give that employee a raise we need more employees like him!
  • DR
    Don Root
    Oct 13, 2025
    1.0
    They have no service or communication Just keep adding fees for data use My wife waited 50+ minutes to see them No help Updated plan but they just keep adding charges Worst service period This is why we bought a new phone elsewhere They don’t want our business And don’t care they can’t help
  • MJ
    Mark Jones
    Oct 3, 2025
    1.0
    Very long wait ,tried to hard sale item we did not want. Service rep was abrupt in conversation. Chairs were very uncomfortable. The wait was over an hour . They will not be getting my business again.
  • EN
    Eric Noriz
    Oct 2, 2025
    5.0
    I was having problems making a purchase online so I went to the local Verizon store near the place. I was working at while traveling and picked up a galaxy S 25 ultra and an awesome talent and a promotion deal. They were a little bit busy and I would’ve done it online, but the website wasn’t working with verification, but it worked inside the store. Very busy hard-working, Verizon reps over here at this corporate location. Alberto was my rep and he was awesome. Edit I came back the next day transferred three more lines from T-Mobile to Verizon. Picked up an iPhone air also and an iPhone 17 and I brought my own device for one of the other lines.
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Frequently Asked Questions About Verizon

What are the store hours for Verizon in Sierra Vista?

The Verizon store in Sierra Vista is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What products and brands does Verizon Sierra Vista offer?

Verizon in Sierra Vista offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands, along with business cell phones, mobile hotspots, tablets, and laptops.