Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Prescott’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
440 reviews
5 stars
409
4 stars
7
3 stars2
2 stars1
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and ability to resolve issues quickly.
Sales Experience
Several reviews highlighted positive experiences with sales representatives who provided great deals and were not pushy.
Mixed Experiences
While many customers had excellent interactions, a few reported negative experiences with specific employees, indicating inconsistency in service.
Knowledge and Support
Customers appreciated the staff's knowledge and willingness to explain products and services thoroughly.
Store Environment
The store was frequently described as welcoming and efficient, contributing to a positive shopping experience.
- LBLori Buck4 days ago5.0Arthur was great!
- ESEdwin Simpson4 days ago1.0I'm not sure how the experience could have been worse. I just spent more than 1 1/2 hours on the phone with Verizon Customer Service correcting the problems this store created on our account. That was after multiple phone calls with the store, including the manager and assistant manager. The assistant manager even suggested my wife may have made changes to the account because she was mad at me. What? Never again.
- CWChris WardJan 3, 20265.0I could write an entire novel of our adventures in switching back to Verizon as our phone carrier. Needless to say, there was another carrier who lied to us at a certain bulk warehouse, which will remain nameless. After a year of horrible service on that particular carrier, our family had enough. We marched into this store and sat down with Arthur. He quickly told us about his experiences working in the industry and didn’t promise us anything he could not fulfill. For example, he said due to the holidays there weren’t the exact phones we needed in stock. He said it would take at least a few weeks to most likely get them into the store. One day later, he called us back and told us to his surprise that he was able to find the exact phones we wanted. So we went in to the store to get the phones. He then informed us he had found us two other deals that were going on, that we didn’t know about, and saved us over $1300! On top of that, we had problems with that other carrier getting our numbers supported over and he spent, I am not exaggerating, six hours over two days getting the numbers switched. I also worked with Alex on one of the days when Arthur was busy with another customer. Everyone has been fantastic at the store. Definitely check them out!
- IWIrene WinterDec 18, 20255.0Gabriel was kind, understood my needs, and was able to take care of all my needs in a timely manner. Not to mention a great sales technique. Caring and not pushy. Thank you!
- BJBarbara JamisonDec 16, 20255.0Gabriel helped me fix my bill. Verizon dropped the ball, and Gabriel helped me so much!!
Frequently Asked Questions About Verizon
What services does Verizon at 3167 Willow Creek Rd in Prescott offer?
Verizon offers wireless sales consultations, phone upgrades for Apple, Samsung, Google Pixel, Motorola, and Verizon plans. They also sell wireless accessories, exclusive Verizon services, and promotions.
Can I pick up my order in-store at this Verizon location?
Yes, this Verizon store provides in-store pickup services for your convenience.
What are the operating hours for the Verizon store on Willow Creek Rd?
The store is open Monday to Saturday from 8:30 AM to 8:30 PM, and Sunday from 10:00 AM to 7:00 PM.
What payment methods are accepted at the Verizon store?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Do I need an appointment to visit the Verizon store in Prescott?
No appointment is required to visit this Verizon location.
How can I contact the Verizon store at 3167 Willow Creek Rd?
You can call them at +1 928-615-1395 or email CustomerService@cellularsales.com.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Jack in the Box, Taco Bell, Nana's Cafe, Cafe 10, and Robeks Fresh Juices & Smoothies, offering a variety of meal options.
Are there any nearby banks where I can access banking services near Verizon?
Yes, Wells Fargo Bank and its ATM are conveniently located nearby for your banking needs.
What automotive services are close to the Verizon store at Willow Creek Rd?
Nearby automotive services include Galpin Lincoln car dealer, Mazda USA, Blue Compass RV Prescott, Affinity RV Service and Rentals, and Clear Choice Auto Glass.
What brands of smartphones and devices can I find at this Verizon location?
You can find devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus at this store.