Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Prescott, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
468 reviews
5 stars
377
4 stars
33
3 stars
12
2 stars
8
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Kevin, Madison, and Eric.
Efficiency
Several reviews highlighted quick service and efficient handling of transactions, although some noted long wait times during busy periods.
Mixed Experiences
While many had positive interactions, there were complaints about rude service and poor handling of issues, particularly with one employee, Kevin.
Technical Support
Customers appreciated the assistance with technical issues and phone setups, with staff being described as patient and thorough.
Store Environment
The store was often described as busy, with some customers expressing frustration over the lack of staff during peak times.
- JMJulie MeyerDec 29, 20255.0I stopped in this store to grab a charger because I left mine at home while traveling for holiday. The workers were friendly and able to grab me what I needed quick, and even let me know about some discounts I could get off of Netflix and some others. When I visit my family here again I’ll definitely be coming back to this location.
- AHAdie HarveyDec 28, 20255.0It was long and boring but necessary and got the job done satisfactorily. William did an excellent job.
- BBBrianDec 22, 20255.0Kaylee was such a gem to work with. She listened to my concern, and was able to break down my bill so that I can understand it very easily. The staff is very friendly and I'll definitely be utilizing this store again for my Verizon needs
- DBDeborah BechtelDec 22, 20254.0Waited some for help. Turned in old phone. Purchased new android phone. Representative transferred all of my contacts/information to new phone. Gave me charger. Failed to give me plug in cord. Didn't tell me was in plug box. Went to local Verizon store to get plug cord, only to have Representative here show me the cord in plug box. Representative from Verizon store where I bought my phone should have showed me plug cord.
- TTTroylyn TaylorDec 20, 20255.0The sales associate Kevin is just fabulous. He’s very knowledgeable. he’s very patient and explains everything thoroughly. We had to leave our new phones while the information was being transferred from our old phones & when we came back to pick them up. They were in the cases the screensavers were on and they were ready to go. This Verizon store is our go to store & we always wait for Kevin to help us.
Frequently Asked Questions About Verizon
What products and brands does Victra — Verizon Authorized Retailer in Prescott offer?
Victra offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, and accessories. They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What services are available at the Victra Verizon store in Prescott?
The store provides services including new lines, upgrades, new devices, accessories, and device protection.
What are the store hours for the Victra Verizon Authorized Retailer in Prescott?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Does the Victra Verizon store in Prescott offer in-store pickup?
Yes, in-store pickup is available at this location.
Which payment options does the Victra Verizon store accept?
The store accepts payments via American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Victra Verizon store in Prescott?
Yes, the store offers free Wi-Fi for customers.
What languages are spoken at Victra Verizon in Prescott?
The store offers services in English and Spanish to accommodate customers.
How can I contact the Victra Verizon Authorized Retailer in Prescott?
You can contact them by phone at +1 928-445-2370 or via email at Info@victra.com.
What nearby places are close to the Victra Verizon store that I could visit?
Nearby places include FedEx Office Print & Ship Center for your shipping needs, Starbucks for coffee before or after your visit, and Denny's for dining options.
Are there other mobile phone stores near Victra Verizon in Prescott?
Yes, nearby mobile phone stores include GoWireless Premium Verizon Wireless Retailer and GoWireless Verizon Premium Retailer, providing additional options for wireless services and devices.
Can I combine my visit to Victra Verizon with a trip to local entertainment spots?
Absolutely, you can visit nearby entertainment options such as Village at The Boulders - GameStop and GameStop for video games and hobby supplies after shopping at Victra.