Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Prescott, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
452 reviews
5 stars
362
4 stars
32
3 stars
12
2 stars
8
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others, particularly Kevin, faced criticism for poor treatment.
Knowledgeable Staff
Many customers highlighted the expertise of staff members like Eric, Madison, and Jamal, who provided thorough assistance and resolved issues effectively.
Long Wait Times
Several reviews mentioned long wait times in the store, even with appointments, leading to frustration among customers.
Sales Experience
Customers appreciated the sales process, with many reporting successful upgrades and good deals, particularly with staff like Sean and Kevin.
Store Environment
The store environment received mixed feedback; while some found it welcoming, others noted issues with staff engagement and acknowledgment.
- SHS HughesNov 11, 20255.0Kevin worked with us through the entire purchase process , set up & transfer of data from one phone to another. Everything was ready to use when we left the store.
- DWDelia WhiteheadNov 11, 20255.0Kevin was great, friendly and very helpful.
- BJBes JerniganNov 4, 20255.0The staff is professional & very helpful.
- TSThe Muffin ShowOct 9, 20255.0Damon was very helpful and cheery! He got us in and out with great customer service! Very satisfied
- KKKris Mazy (KrisandLarry)Sep 17, 20251.0Walked in right behind another customer. No Hello, No I'll be right with you. He helped the man first (walked in right in front of me, so he should have been helped first) I waited 20 minutes even while the man customer took a business phone call. No acknowledgment, NOTHING. Left and went to the Verizon store up the road. They said hello when I walked in and had me out with a new charger in minutes.
Frequently Asked Questions About Verizon
What products and brands does Victra — Verizon Authorized Retailer in Prescott offer?
Victra offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, and accessories. They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What services are available at the Victra Verizon store in Prescott?
The store provides services including new lines, upgrades, new devices, accessories, and device protection.
What are the store hours for the Victra Verizon Authorized Retailer in Prescott?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Does the Victra Verizon store in Prescott offer in-store pickup?
Yes, in-store pickup is available at this location.
Which payment options does the Victra Verizon store accept?
The store accepts payments via American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Victra Verizon store in Prescott?
Yes, the store offers free Wi-Fi for customers.
What languages are spoken at Victra Verizon in Prescott?
The store offers services in English and Spanish to accommodate customers.
How can I contact the Victra Verizon Authorized Retailer in Prescott?
You can contact them by phone at +1 928-445-2370 or via email at Info@victra.com.
What nearby places are close to the Victra Verizon store that I could visit?
Nearby places include FedEx Office Print & Ship Center for your shipping needs, Starbucks for coffee before or after your visit, and Denny's for dining options.
Are there other mobile phone stores near Victra Verizon in Prescott?
Yes, nearby mobile phone stores include GoWireless Premium Verizon Wireless Retailer and GoWireless Verizon Premium Retailer, providing additional options for wireless services and devices.
Can I combine my visit to Victra Verizon with a trip to local entertainment spots?
Absolutely, you can visit nearby entertainment options such as Village at The Boulders - GameStop and GameStop for video games and hobby supplies after shopping at Victra.