Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
927 reviews
5 stars
460
4 stars
108
3 stars
69
2 stars
58
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness and knowledge, others reported poor service, long wait times, and unhelpful management.
Wait Times
Many customers expressed frustration with long wait times, even when the store appeared to have sufficient staff.
Product Knowledge
Some staff members were noted for their expertise and ability to resolve issues quickly, while others were criticized for lack of knowledge or providing incorrect information.
Store Environment
The store was generally described as clean and well-organized, but the overall experience was often marred by service issues.
- JRJennifer Rand4 days ago5.0Got my the new phone quickly, got everything transferred and back out the door quickly!
- MGMiguel GarciaJan 2, 20261.0Customer service needs help!
- JRJennifer RandDec 29, 20255.0Great service. Got me exactly what I needed and got me out of the store quickly
- BMBill McGowanDec 27, 20254.0It was busy and we had to wait about 10 minutes before someone could help us.I took my elderly neighbor there because someone stole his brand new pixel 10 when he had surgery in the hospital. When it was all done he got a free phone but, no where as nice as the pixel 10.
- WFWhitney FerraDec 19, 20251.0Horrible experience my phone broke and they didn't tell me Samsung had a warranty on the flipz phones and made me pay 100 outta pocket for insurance to get another phone then they lost my trade in so now verizon is trying to charge me my upgrade in full cause the system says I didn't trade mine in
Frequently Asked Questions About Verizon
What are Verizon Phoenix's store hours?
Verizon Phoenix is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Where is the Verizon store in Phoenix located?
The Verizon store is located at 4811 N 16th St, Ste 101, Phoenix, AZ 85016.
What products does Verizon Phoenix offer?
Verizon Phoenix offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
Can I pick up my online order in the Verizon Phoenix store?
Yes, you can buy online and pick up your order in the Verizon Phoenix store with options like in-store pickup, express lockers, or same-day delivery in select areas.
How can I schedule an appointment at Verizon Phoenix?
You can schedule an in-store appointment at Verizon Phoenix via their website or through the My Verizon app.
What types of mobile and internet plans are available at Verizon Phoenix?
Verizon Phoenix offers mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Does Verizon Phoenix accept debit cards and mobile payments?
Yes, Verizon Phoenix accepts debit cards and mobile NFC payments, along with other common payment methods.
Is there free Wi-Fi available in the Verizon Phoenix store?
Yes, Verizon Phoenix provides free Wi-Fi for customers while visiting the store.
What nearby dining options are available near Verizon Phoenix?
Nearby dining options include Jamba 16th & Camelback for smoothies and health foods, Subway for sandwiches and fast food, and Pokitrition for sushi and poke dishes.
Are there any beauty and spa services near Verizon Phoenix?
Yes, nearby beauty and spa services include X Nails, Le's Nails, Rochelle's Salon and Spa, Hair By Markis Newman, and Sally Beauty for various hair and beauty treatments.
What are some fitness and recreation venues near Verizon Phoenix?
Nearby fitness venues include Physiques Fitness by Elvira LLC, Miracles of Phoenix Fitness gym, and Pro Edge Boxing MMA & Brazilian Jiu-Jitsu for martial arts and training.