Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
356 reviews
5 stars
169
4 stars
39
3 stars
24
2 stars
19
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unprofessional and dismissive.
Staffing Issues
Many customers reported long wait times and inadequate staffing, leading to frustration and dissatisfaction with service.
Promotions and Billing
Numerous complaints were made regarding unfulfilled promotions and billing discrepancies, with customers feeling misled about offers.
Product Knowledge
While some staff members were noted for their knowledge and assistance, others were described as lacking the necessary expertise to resolve issues.
Store Experience
The store environment received mixed reviews, with some customers appreciating cleanliness and organization, while others noted issues with accessibility and appointment requirements.
- JBJessica Brooks6 days ago5.0Zach helped me and he could not have been better. He should be promoted as his knowledge, professional and genuine care shows a dedication to his profession.
- TRTaylor ReynoldsNov 15, 20255.0Kelsey was so so helpful! So grateful it was super quick visit when trading in and she went above and beyond
- GSGracie SewrightNov 6, 20255.0Ana was patient and efficient when I was having a difficult day. the best
- DHDaniel HellbergNov 2, 20251.0Staff showed no interest in listening to a description of my issue, let alone helping. Initial response is "use the app" -- begs the question, if I can do everything I need in the app, why does your job exist?
- JMJACQUES MAROUNOct 5, 20255.0I don’t usually write reviews, but the level of service, and personalized assistance I got from Kelsey deserves serious recognition. From the moment I walked into the store, she was friendly, professional, AUTHENTIC, and genuinely eager to help. Kelsey didn’t just answer my questions, she anticipated my needs. She went above and beyond to make sure I left completely satisfied. It’s rare to come across someone who combines that kind of knowledge, patience, and enthusiasm, and Kelsey has all three. Big shoutout to management for having such a gem on their team. Give this person a raise now!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Phoenix at 21001 N Tatum Blvd?
The Verizon store in Phoenix is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
What mobile phone brands does the Verizon store in Phoenix offer?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What delivery and pickup options are available at the Verizon Phoenix store?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment for service or shopping at the Verizon Phoenix store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
What types of services does Verizon provide at this Phoenix location?
This Verizon store offers mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Does the Verizon Phoenix store accept various payment methods?
Yes, they accept check, debit cards, and mobile NFC payments, and they do not require cash only.
Is there free Wi-Fi available at the Verizon store in Phoenix?
Yes, the store offers free Wi-Fi to customers during their visit.
Which nearby places can I visit before or after shopping at Verizon Phoenix?
Nearby you can visit Flower Child for healthy dining, Simply Sports International Camps for sports activities, or The Keg Desert Ridge for steakhouse dining.
How can visiting nearby places like Flower Child or Simply Sports International Camps complement my trip to the Verizon store?
You can enjoy a healthy meal at Flower Child or engage in fun sports activities at Simply Sports International Camps before or after purchasing your latest device or plan at Verizon.
Are there convenient services like banking or postal nearby the Verizon Phoenix store?
Yes, near Verizon you will find US Bank and a U.S. Bank ATM for your financial needs as well as FedEx Office offering RushMyPassport services for travel documents.